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I N T E R V I E W I N G Principles and Practices Twelfth Edition Charles J. Stewart Purdue University William B. Cash Achievement Unlimited National Louis.

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Presentation on theme: "I N T E R V I E W I N G Principles and Practices Twelfth Edition Charles J. Stewart Purdue University William B. Cash Achievement Unlimited National Louis."— Presentation transcript:

1 I N T E R V I E W I N G Principles and Practices Twelfth Edition Charles J. Stewart Purdue University William B. Cash Achievement Unlimited National Louis University

2 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. An Introduction to Interviewing Slide 2 1 CHAPTER Chapter Summary An Introduction to Interviewing The Essential Elements of Interviews A Relational Form of Communication Electronic Interviews Summary

3 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Introduction Interviews share characteristics with intimate interactions, social conversations, small groups, and presentations, but are significantly different. Slide 3

4 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Introduction Interviews share characteristics with intimate interactions, social conversations, small groups, and presentations, but are significantly different. Interviews are distinguishable from other forms of interpersonal communication, and can be viewed as a relational form of communication. Slide 4

5 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. The Five Elements of Interviews The Essential Elements of Interviews An interview is interactional because there is an exchanging, or sharing, of roles, responsibilities, feelings, beliefs, motives, and information. Interactional Continued… Slide 5

6 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Interactional The Essential Elements of Interviews Roles may switch from moment to moment. It takes two to make an interview a success. Slide 6

7 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Interactional The Essential Elements of Interviews Roles may switch from moment to moment. It takes two to make an interview a success. Disclosure is essential in interviews. All interviews involve risk. Slide 7

8 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Process The Essential Elements of Interviews An interview is a complex, ever-changing process. No interview occurs in a vacuum. Once initiated, the interview is an ongoing process. Slide 8

9 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Parties The Essential Elements of Interviews A dyadic process involves two parties. If more than two parties are involved, a small group interaction may be occurring, but not an interview. Slide 9

10 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Purpose The Essential Elements of Interviews All interviews have a degree of structure. An interview is a conversation and much more. Slide 10

11 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Questions The Essential Elements of Interviews All interviews involve questions and answers. Questions play multiple roles in interviews. Slide 11

12 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. A Relational Form of Communication The concept of relationship is inherent in the definition of interviewing Each interview contributes to a relational history Interviews with no prior history may be difficult precisely because we dont know the rules and so we dont know exactly how to coordinate our conversational moves. Slide 12

13 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. A Relational Form of Communication Stereotypes often play significant negative roles in interactions between strangers, since the parties have exchanged little personal information. Relationships change over time and during interactions. The situation may alter a relationship. Slide 13

14 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: Slide 14

15 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: 1.Similarity Slide 15

16 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: 1.Similarity 2. Inclusion/Involvement Slide 16

17 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: 1.Similarity 2. Inclusion/Involvement 3. Affection Slide 17

18 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: 1.Similarity 2. Inclusion/Involvement 3. Affection 4. Control Slide 18

19 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Relational Dimensions A Relational Form of Communication The five dimensions that determine the nature of our relationships in the interview process: 1.Similarity 2. Inclusion/Involvement 3. Affection 4. Control 5. Trust Slide 19

20 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Global Relationships A Relational Form of Communication Our social and work worlds have become global. We must understand cultures to live and work in the 21st Century. Slide 20

21 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Men and Women in Relationships A Relational Form of Communication Men and women communicate differently. Women use communication as a primary way of establishing relationships. Men communicate to exert control, preserve independence, and enhance status. Slide 21

22 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. The Telephone Electronic Interviews The telephone interview is convenient and inexpensive. Interviewers and interviewees can talk to several people at one time, answer or clarify questions directly, and receive immediate feedback. A major drawback with telephone interviews is the lack of presence of parties. Slide 22

23 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Electronic Interviews The Cellular Telephone Cellular Telephones Have Created a Whole New World of Talking Their Usage Has Created a New Concern for Privacy

24 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Electronic Interviews Videoconferencing Eight of Ten Companies Use Them for Recruiting Interviews Visual Cues Are Limited to Upper-Body Ones Videoconference Interviews Provide Less Nonverbal Information Interviewees Do Not Prefer Videoconference Interviews

25 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. The Internet Electronic Interviews The internet lacks the nonverbal cues critical in interviews. However, if both parties use the internet to interact in real time, it meets the definition of an interview. Slide 25

26 © 2009 The McGraw-Hill Companies, Inc. All rights reserved. Summary Interviewing is an interactional communication between two parties, at least one of whom has a predetermined and serious purpose, that involves the asking and answering of questions. We employ interviews to get and give information, to recruit, to assess performance, to persuade, to counsel, and receive help, and to provide quality healthcare. Slide 26


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