1 Challenge: Making It Stick For Your Proposition to Stick, It Must Make the Audience: –Pay Attention >> Is it relevant and compelling? –Understand and Remember >> Is it concrete? –Agree/Believe >> Is it credible? –Care >> Is it beneficial to them personally? –Be Able to Act Upon It >> Is there immediate satisfaction?
2 Relevancy Exercise Details for Story That Will Appear in a High School Newspaper: –Next Thursday, all teachers will attend a day-long conference on best practices in education –Renowned scholars will conduct workshops –Teachers will learn the latest research on knowledge retention and maintaining positive classroom behavior –Keynote speaker is the mayor Whats the Best Headline?
4 Making It Stick Audience Is More Likely to: –Pay attention, if you highlight a knowledge gap or a challenge they likely face –Understand and remember, if the benefit is clear (not maximize productivity but save hours each day) –Agree or believe, if you highlight a viable, useful solution –Care, if you focus on their self-interest (WIIFM) –Act, if you provide clear, quick way to learn more and present options
5 Best Practices: Format for eCard/Landing Page Subject line: Highlight asset, then need, benefit or feature and product (if room), e.g., Webcast: Optimize Your Code with Toad Top: headline with need, benefit or feature; -sub1 with product/solution -sub2 with call to action and featured asset Body Text: Elaborate briefly on need, benefit or feature, and product/solution; call to action, with date Landing Page: Brief recap eCard, with more detail (what audience gains), author/presenter bio Auto-reply: Webcast time/place or whitepapers related links
6 Best Practices: Writing Organize like a mini essay (think 3-30-3 rule) Make text scannable (subheads, short sentences/paragraphs, bold, bullets; again, 3-30-3) Active language (e.g., The tools deliver top performance, not Top performance is delivered…) Simple words (e.g., use not utilize; or do instead of perform) Conversational (carry out not implement; or best not optimum) Chunk it up (save some for the landing page) Follow conventions (no underlines unless text linked; no click here, avoid all caps and italics)
7 E-Cards Worth Noting http://www.quest.com/ecard/22778/307/ - Become a Toad Expert http://www.quest.com/ecard/22780/279/ - France SQL Server http://www.quest.com/ecard/23125/628/ - Aussie SharePoint http://www.quest.com/ecard/22778/307/ http://www.quest.com/ecard/22780/279/ http://www.quest.com/ecard/23125/628/
9 E-Card: Before Database Benchmarking Tips from Expert Bert Scalzo Click Here for More Information Have you ever wondered… Does Linux or Windows yield better benchmarking results? How many bits are best, 32 or 64? Which database platform provides the best performance benchmark? – Oracle 10g, SQL Server 2005 or MySQL 5.0 How do I determine the maximum concurrent OLTP users a server can sustain? How do I determine the maximum size data warehouse a server can sustain? Find out the answers to these questions from database expert Bert Scalzo by downloading his new White Paper, The Top Five Database Benchmarking Questions. Click Here for More Information and to Download:
10 E-Card: After Subject: Answers to Your Top Five Benchmarking Questions [Head] Got Benchmarking Questions? [subhead 1] Expert Bert Scalzo Knows What They Are [subhead 2] Get His Answers in a New Whitepaper [body copy] The topic of database benchmarking invites so many questions. But Bert Scalzo, a leading database expert and designer of several Toad features, knows your five most common ones. And he has the answers for you. Download his new whitepaper, The Top Five Database Benchmarking Questions, to read them. Download whitepaper >>> Landing Page Content: White Paper: The Top Five Database Benchmarking Questions In this whitepaper, database expert and author Bert Scalzo, Ph.D., addresses your most frequently asked database benchmarking questions: Does Linux or Windows yield better benchmarking results? How many bits are best, 32 or 64? Which database platform provides the best performance benchmark? – Oracle 10g, SQL Server 2005 or MySQL 5.0 How do I determine the maximum concurrent OLTP users a server can sustain? How do I determine the maximum size data warehouse a server can sustain? Get Your Copy
11 E-Card of the Month Contest Based on Both Results and Committee Votes –Judged by Ed, Andrew, Chris, Rebecca Announced First Week of Month via Email Prize: $50 gift card First-Ever Winner Is: Rich Brown –Become a Toad Expert - Nicely constructed and drove $38k in revenue –Deb Randel collaborated
12 Advice from Pros Eric Myers: Always write content that is going to be helpful to customers. Does it answer the obvious questions they will want to ask? Andrew Kordek: Be strategic, relevant and credible. Isaac Asimov: "Try to write reasonably well". –Don't agonize over every little word when you're drafting content –Get your thoughts down, starting with an outline. –Fill in the outline –Fine-tune to check the flow of information and cut extra words –When you've finished that, then do it again Remember, everyone needs an editor, no matter the skill level or experience. –Marcom Queue, Final Check for Assistance
14 Additional Resources Elements of Style (Strunk & White): Any bookstore or Amazon.com Great article about writing for the customer: www.clickz.com/showPage.html?page=843281 www.clickz.com/showPage.html?page=843281 Customer Focus Message Calculator – The We We Monitor : http://www.futurenowinc.com/wewe.htmhttp://www.futurenowinc.com/wewe.htm Made to Stick – Chip and Dan Heath