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Warehouse Test & Quality Presentation 1 Activity Presentation“CSCD” Customer Service Supply Chain & Delivery Warehouse Test & Quality JP Cabrera, 27/06/07.

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Presentation on theme: "Warehouse Test & Quality Presentation 1 Activity Presentation“CSCD” Customer Service Supply Chain & Delivery Warehouse Test & Quality JP Cabrera, 27/06/07."— Presentation transcript:

1 Warehouse Test & Quality Presentation 1 Activity Presentation“CSCD” Customer Service Supply Chain & Delivery Warehouse Test & Quality JP Cabrera, 27/06/07

2 Warehouse Test & Quality Presentation 2 Warehouse, Test & Quality Fournisseurs Satisfaits Satisfied Suppliers Stocks Justes Accurate inventory Techniciens efficaces Effective technicians Livraisons à l’heure On time deliveries Patenaires satisfaits Satisfied Partners Vision Personnel entrainé, motivé et efficace Skilled, motivated and effective staff Chaine de Valeur ajoutée Added value Chain Chaine gagnant-gagnant Win-win chain

3 Warehouse Test & Quality Presentation 3 Get the right parts to the right place in the right quantity on the right time on the right quality while seeking the most competitive logistics costs and Reimburse our Service Partners in the most efficient way, while giving reliable statistics for a better partnership with our Suppliers, and recover the parts in the most economical way Our Mission is to Mission Warehouse Test & Quality

4 Warehouse Test & Quality Presentation 4 Organisation Module Manager Test system/Web/Robocop N ANDRIANA – Ext.4910 Backup JP Saulgrain Module Manager Test system/Web/Robocop N ANDRIANA – Ext.4910 Backup JP Saulgrain Inventory Coordinator R JOUFFLINEAU – Ext.5088 Backup E Gaudicheau Inventory Coordinator R JOUFFLINEAU – Ext.5088 Backup E Gaudicheau Traffic IN & OUT E SABIN – Ext.4930 Backup L Biret Traffic IN & OUT E SABIN – Ext.4930 Backup L Biret

5 Warehouse Test & Quality Presentation 5 Strictly Confidential Aug-14 Eloise SABIN: *Traffic out : Customs, Liaison with Couriers, Transport quotations Track & Trace, invoices control (Mitry-Mory) *Traffic in : inbounds follow-up *Pick-up & returns follow-up Benoit COMTE: *RTV, Brokers, Consumables Isabelle ZANARDELLI: *HR, RTV (oow ), Suggestions, 5S Estelle MARCINIAK: *PO creation, Litigations, invoices follow-up, Scrapped parts, RTV, Brokers Etienne GAUDICHEAU *Inventory, Rejections, TTG Intransit Romain JOUFFLINEAU: *Inventory and stock accuracy Administration & Traffic Team

6 Warehouse Test & Quality Presentation 6 Process description Dismantling Vendors Partners Repair Centers Brokers DOCKS + DISPATCH T&Q Receiving GOOD BAD COP RTV DOCKS + DISPATCH Vendors Partners Repair Centers Brokers  Récept° T&Q

7 Warehouse Test & Quality Presentation 7 Flows Description Resources: 7550 m2 80 people parts references 4000 locations 300 equipments & tools 80 Service Partners 55 main Suppliers Flows: 1500 parts tested/day 3000 parts shipped/day 85% Europe 15% out of EC

8 Warehouse Test & Quality Presentation 8 Continuous Improvement – The Demming Wheel

9 Warehouse Test & Quality Presentation 9 Continuous Improvement

10 Warehouse Test & Quality Presentation 10 Continuous Improvement

11 Warehouse Test & Quality Presentation 11 Layout Docks Administration Monitors Test & Quality Reception Stock NEC Stock PB Customer Order Preparation Return To Vendor

12 Warehouse Test & Quality Presentation 12 Dispatch 1 People Soft Robocop Transactions RLCS* Information systems Test System Customer Orders ReverseLogistics Purchase Order Return to Vendor *Reverse Logistics Control System

13 Warehouse Test & Quality Presentation 13 Goods routing algorithm

14 Warehouse Test & Quality Presentation 14 NFF measurement RESELL STOCK

15 Warehouse Test & Quality Presentation 15 Performance IndicatorsA/P/DDue Date (if P or D) Target (if A) Actual (if A) Direct Efficiency, standard times Cost per test Cost per Parts shipped Cost per P/L AAAAAAAA 115% 4,81 € 2,53 € 13,89 € 109,61% Dec 4,72 € YTD 2,28 € YTD 17,89 € YTD Turn Around Time, docks-stock On Time Delivery vs due-date On Time Shipment International DAADAA W Cognos2,5 days 99%, 99% NA 90,18% Dec 84,91% Aug DOA, measurement on IL Inventory accuracy good/bad A A/DJan 04 1,1% 99,5% /98% 1,87% Dec xxx% Dec /NA Absenteeism, Direct people Suggestion AAAA <3% 6/P/Y 2,44% YTD 2,56/P/Y NFFA18,4%27,95% Dec Forecast of reception in reverse logisticsDOct.04WIP Training programANov.04Done Performance Indicator – Status Overview A= Available P=Planned D=To be developed

16 Warehouse Test & Quality Presentation 16 Dec 05 YTD

17 Warehouse Test & Quality Presentation 17 December 2005 YTD ADC YTD

18 Warehouse Test & Quality Presentation 18

19 Warehouse Test & Quality Presentation 19 Definition: Nb parts tested OK after BIOS update & w/o repair / Nb parts received from Field Excluded : Box Not Opened and Part Not Used

20 Warehouse Test & Quality Presentation 20 Definition: Nb parts identified as DOA on IL / Nb IL correctly filled in

21 Warehouse Test & Quality Presentation 21

22 Warehouse Test & Quality Presentation 22

23 Warehouse Test & Quality Presentation 23 Efficiency

24 Warehouse Test & Quality Presentation 24

25 Warehouse Test & Quality Presentation 25 Definition : Real Shipping date - due date Pickslip (opened days) > 4 days

26 Warehouse Test & Quality Presentation 26 Savings (Jan. – March 06) The only field of savings in the warehouse is the ADC Minus 2 temps in the T&Q activity starting January while taking the activity of REPAIR TECH which is a saving induced Minus 1 person in the Warehouse starting the 20 of January  The Organization is already stressed: each people leaving => work not done  Bypassing this level will induce severe delays in the flows  Buffers and delays cannot be recovered without extra costs (when we have delays, we must absorb the standard flow plus the recovery, to recover we must train new people and while training, the trainer and the trainee equal 1,1 to 1,7 people for at least 15 days)

27 Warehouse Test & Quality Presentation 27 Areas of Improvements Training, communication, Best practices (create, maintain, dispatch) Outgoing & incoming traffic flows & costs under control Re-engineer the Customer Order Preparation lines to match the new services EDI between our system and the UPS/TNT applications Web and ISO under control Test system maintainable and up to date Dashboard in line with the budget (better control) Inventory management under PPSFT (by scan) Complete the split PB / NEC and invoice NEC on actual costs Work with Supply Planning (Substitutions) Work with Product Support (Parts identification, tests) Weaknesses / current situation  We’ve lost the methods: Kaizen, 5S, PDCA, ISO, fundamentals of Quality  Too many actions and priorities + resource constraints  Process, systems, organization, people skills, everything to re-build  Holes left when Manufacturing was transferred: Test system, RMA, Traffic In,  Space for warehousing: no WMS, not optimal topology  Cognos not properly working (no query is working for inventory)  New projects and demands out of our possibilities (EURP, shipvia) FY06 Areas of Improvements: to be discussed & challenged with objectives


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