Presentation on theme: "Organizational Communication"— Presentation transcript:
1 Organizational Communication The most challenging task for managers
2 Organizational Communication Studies show that managers spend over 70% of their time communicatingIf this is so, why do most managers identify communications as their #1 challenge?There is a big difference between doing it, and doing it well
3 Organizational Communication Focuses on getting work done and meeting organizational goalsFocuses on change and adaptationFocuses on social aspects and motivation of individuals
4 Organizational Communication Six Opportunities for MiscommunicationRole of the communicatorVariables: language, symbols, word usageChannel usedContentCharacteristics of the sender and receiverContext
5 Organizational Communication Do you hear what I’m saying?Use of multiple techniques, leads to interference and misinterpretationsInfluence tactics might affect what you hearSymbols can interfere with what you hearNonverbal factors can interfere with what you hear
6 Organizational Communication Barriers to effective communications:If HP only knew what HP knows, John Doyle, former head of HP labsIneffective communication skillsNegative attitude towards the situationInformation overloadInconsistency with our frame of referenceCredibility of sourcePhysical locationDistractionsDefensiveness
7 Personal Communications Why focus on improving communications skills?Employers list communication skills as a basic requirement and a primary flaw in candidatesAre you comfortable with your ability to communicate orally and in writing?Do you know how to listen and if not, is this a problem?Do you know how to give and receive effective feedback?