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© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Cisco Partner Helpline Essential Presales Support.

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Presentation on theme: "© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Cisco Partner Helpline Essential Presales Support."— Presentation transcript:

1 © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Cisco Partner Helpline Essential Presales Support

2 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 2 What is Partner Helpline? Provide critical presales and on-boarding support worldwide Vision Partner Value Enhanced pre-sales productivity and efficiency via world-class and localized technical and program support

3 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 3 How is WW Partner Helpline Organized? Localized contact centers in-theatre take advantage of centralized Cisco resources Japan US Europe Emerging WW PH HQ Team APAC

4 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 4 Where are Partner Helpline Resources Located? Salt Lake City 65 Agents English San Jose, Costa Rica 3 Agents English, Spanish, Portuguese Brussels, Belgium 10 Agents English, French, Italian German, Spanish Warsaw, Poland 4 Agents Czech, Polish (Apr 1) +2 Agents Russian Beijing, China 6 Agents Mandarin Singapore 5 Agents Japanese, Korea, Thai, Cantonese Bangalore, India 11 Agents English Richardson, TX US In-Source Migration English Sydney 4 Agents English

5 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 5 What Cisco Technologies Does Partner Helpline Support? All Cisco technologies sold through channel partners Agents are specifically trained in the following Cisco technologies and solutions: Core Routing Core Switching Security Unified Communications Wireless Other Technologies supported via formal escalation paths: Data Center Optical Contact Center Telepresence

6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 6 Technical Pre-Sales: Partner Helpline Part number and pricing lookups Product and Solution ordering and selection Product Configurations Partner Programs & Tools: PRT Plan, Design, Implementation: PDI Helpdesk Technical Assistance Center How is Support Positioned Across the Customer Engagement Lifecycle? Partner Certification & Specialization Tools such as Partner Self Service, Update Company Data, etc. Assist partners with review of proposed project plans Assist upgrade planning, Infrastructure analysis, scalability Ongoing technical support services for partners and customers worldwide Pre-Sales Deployment Post-Sales

7 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 7 How Do Partners Access Partner Helpline? All partners worldwide can access via the Web: www.cisco.com/go/ph Hours of operation are 9am to 5pm CET

8 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 8 Partner Helpline Summary Initial entry point for all pre-sales and technology support for Cisco partners worldwide Web-based support in your local language Available anytime, anywhere and accessible to all partners Accelerates partner efficiency, productivity and sales readiness © 2006 Cisco Systems, Inc. All rights reserved.Cisco Confidential25-10-06 8

9 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 9

10 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 10 Partner Helpline www.cisco/go/ph

11 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 11 Partner Helpline www.cisco/go/ph Select your country

12 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 12 Partner Helpline www.cisco/go/ph Web Casewww.cisco/go/ph Select your Language

13 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 13 Partner Helpline www.cisco/go/ph Web Casewww.cisco/go/ph Make your selection For your case

14 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 14 Partner Helpline Submit a case You will be asked To complete some Registration information The first time in the tool All items with a Red star are mandatory NOTE: CCO will soon Be mandatory

15 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 15 Partner Helpline www.cisco/go/ph This is where Your case will be Logged and sent

16 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 16 Partner Helpline www.cisco/go/ph FAQ optionwww.cisco/go/ph Select the Question and Answer if Would like to search the FAQ database


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