Presentation on theme: "Jumpstart: eCommerce Platforms Sue Pratt, Account Director 10th March 2010."— Presentation transcript:
Jumpstart: eCommerce Platforms Sue Pratt, Account Director 10th March 2010
About Salmon Diverse interests and practices Interests in retail, finance, insurance and utilities Focus on enterprise architecture, eCommerce, IT/Business change, Customer Interaction Focus on ROI and lower TCO of technology & business results Application management and support - 25% of the turnover Innovative risk reward models Fixed price Managed risk Shared reward / outcome based consulting Global Systems Integrator Operations in London, New York, Beijing, Sydney, Delhi Successful track record over 20 years c. 170 staff in the UK, c 100 in eCommerce team £15M turnover Privately owned, financially sound Open, honest and responsive approach Strong delivery-focused culture Mission critical systems Broad and deep expertise in web based applications and technologies Specialist skills in highly transactional systems and solutions e.g. B2B and B2C eCommerce, multi-channel integration, electronic trading
Salmon Delivering digital solutions for market leading & challenger brands
5 Three key trends
1. Multi channel commerce
2. Cross channel commerce
3. New business models and technologies
New business models
New technologies: atomisation of data
New technologies: location based services
12 Choosing a customer interaction platform
Technical aspects to get right
Looking for a customer interaction platform
The three main options
18 Three final thoughts….
What happens if you get it wrong?
What happens if you get it right?
Unique Approach Unique Solutions Salmon LLC 220 Old Country Road Mineola NY United States of America Tel: Fax: Salmon Asia Pacific (Pty Limited) Level 1, 299 Elizabeth Street Sydney NSW Australia 2000 Tel: +61 (0) Fax: +61 (0) Sue Pratt Account Director Tel: +44 (0) Salmon Ltd 64 Clarendon Road Watford Hertfordshire WD17 1DA Tel: +44 (0) Fax: +44 (0) Salmon China Limited 605 Zhongchen Building Lize Zhongerlu #1 Wangjing Science & Technology Park Chaoyang District Beijing China Tel: +86 (0) Fax: +86 (0)