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1 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality – Best Business Value – Course Module 1 Course Module 1: Toshiba.

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Presentation on theme: "1 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality – Best Business Value – Course Module 1 Course Module 1: Toshiba."— Presentation transcript:

1 1 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality – Best Business Value – Course Module 1 Course Module 1: Toshiba Quality – Best Business Value

2 2 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Course Module 1 - Objectives The Course Module on Toshiba Quality has 4 main objectives: to explain why quality notebooks are important for business professionals to identify how Toshiba delivers quality notebooks to highlight the technology benefits and business value of quality notebooks to provide selling tips by highlighting some user scenarios This Course Module should take you approximately 30 minutes to complete, after which you can proceed to the Quiz. Successful completion of the quiz is the first step towards your certification. Good luck!Quiz

3 3 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Course Module 1: Toshiba Quality – Best Business Value Course Module 1 presents Toshiba Quality – Best Business Value. The purpose of this module is to explain the business value of Toshiba quality notebooks. Lesson 1 – Why are quality notebooks important for business users? Lesson 2 – How does Toshiba deliver quality in its notebooks? Lesson 3 – What are the advantages of quality notebooks? Lesson 4 – Selling Tips

4 4 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality: Best Business Value – Lesson 1 Lesson 1 Why are quality notebooks important for business users?

5 5 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Why does quality matter to business notebook users? Why is quality important to business notebook users? A mobile working environment can present certain challenges to business users, such as more wear and tear on their notebooks and an increased risk of downtime. These problems can lead to unnecessary time and money spent for IT services and decreased productivity for the business as a whole. Quality notebooks decrease the problems that business notebook users can encounter, maximising their uptime and resulting in business value for the company.

6 6 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Why does quality matter to business notebook users? What do business notebook users think about quality? In a recent survey of business notebook users, quality was ranked as the top criterion in buying a notebook. How do quality notebooks benefit mobile business users? High quality notebooks, which focus on resolving the issues mobile business users face, lead to better business value. Increased efficiencies and lower costs are essential for businesses to maximise their competitive edge. Quality a priority for business notebook users

7 7 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Why does quality matter to business notebook users? Why Quality Matters..…For End User… For IT Staff… Business Value Reduced risk of notebook failures Greater productivityReduce the number of replacement/ loaner notebooks needed Minimise costs while maximising worker productivity Reduced downtimeGreater efficiencyMore time spent on improving IT services Improved efficiencies across the business Reduced risk of data loss Greater productivity and efficiency Less time/money spent on data recovery Vital business data and documents Reduced time/money spent on service calls Maximise uptime and productivity Reduced IT costsCost savings and productivity gains

8 8 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Models of high quality notebooks The Toshiba Tecra A8 and Toshiba Satellite Pro A120 are examples of high quality notebooks. They provide a durable platform and innovative features for advanced security, enhanced protection and easy connectivity. Sample Tecra A8 and Satellite Pro A120 Features Business Value HDD cover with shock absorbersreduced downtime and greater productivity a more resistant keyboardprotection of internal components, leading to reduced IT costs

9 9 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshibas approach to quality What is Toshibas approach to quality? In order to deliver business value, Toshiba starts with the customer and the customers needs. There are several steps in this complex process, including: customer surveys focus groups analyst data feedback from the services and support group reseller/channel surveys input from product managers who talk to clients

10 10 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality: customer-centric What is an example of a product that was developed as a result of customer surveys? Toshiba EasyGuard is an example. In a customer survey, business users were asked to identify their top mobile computing concerns. They identified security, protection and connectivity as the top three concerns. Toshiba EasyGuard was developed in response to these concerns. The chart on the next slide highlights some of the Toshiba EasyGuard features that meet the customer-identified concerns for mobile computing.

11 11 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality: customer-centric Customer ConcernExamples of how Toshiba EasyGuard meets the concern SecurityTrusted platform module (TPM) Fingerprint reader the Viewing Angle Control Filter (VA CF) LCD ProtectionToshiba RAID Toshiba Anti-theft Protection Timer Shock Protection Design ConnectivityToshiba ConfigFreeTM the Diversity Antenna Toshiba Wireless Key Log-on

12 12 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality: Best Business Value – Lesson 2 Lesson 2 How does Toshiba deliver quality in its notebooks?

13 13 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality Toshiba quality stems from: 1.Research and design 2.Quality in product design 3.HALT testing 4.Toshiba testing 5.External verification: TÜV testing

14 14 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - research and design What is Toshibas role in research and design? Toshiba is an industry leader in research and design. Toshibas global research teams account for 11,000 patent applications per year. Some of the key technological developments that have resulted from this research and design include: the worlds first audio-visual personal computer (AV–PC) the worlds smallest 1.8-inch hard disk drive the first commercial notebook computer with integrated Wi-Fi and Bluetooth capabilities the worlds first HD DVD player

15 15 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - research and design Where are Toshibas research teams, and what do they do? Toshiba has key research facilities in Japan, China, the United States and Europe. The research conducted in these facilities addresses a number of fields. For example, Toshiba has research labs that are devoted to: wireless and network technologies human interface LSI (Large Scale Integration) circuit development and storage Nano materials and devices

16 16 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - research and design What are the European research facilities? There are two research laboratories within Toshiba Research Europe Ltd. (TREL) the Cambridge Research Laboratory (CRL) in Cambridge and the Telecommunications Research Laboratory (TRL) in Bristol.

17 17 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value The CRL has three research teams: the Quantum Information Group, which is researching the application of quantum physics to information technologies the Speech Technology Group, which is developing speech recognition and synthesis systems the Computer Vision Group, which is being launched in 2006 CRL in Cambridge Toshiba quality - research and design

18 18 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - research and design The TRL has two research teams: the Wireless Systems Group, which is researching communications technologies for high performance wireless and mobile networks the Reconfigurable Systems Group, which investigates the architectures, frameworks and systems to support such networks

19 19 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - research and design What research is Toshiba conducting in mobile computing? Toshiba is currently researching: HD DVD in the Qosmio AV notebook PC fuel cell technology, which could double existing battery life innovative screen technologies that will provide customers with larger, lighter and brighter monitors as well as flexible, retractable screens

20 20 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - quality in product design How does Toshiba ensure quality in product design? Continuous improvement to product features underlies Toshiba product design philosophy. This philosophy entails: conducting customer surveys and focus groups getting input from global product design/engineering teams conducting innovative research and development adhering to industry computing standards, such as Wi-Fi and Bluetooth manufacturing environmentally-friendly products through RoHS (Restriction of Hazardous Substances) compliance

21 21 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - quality in product design Examples of design features that have resulted from continuous improvement The 3D Accelerometer detects when the notebook is suddenly moved or dropped and quickly parks the HDD in order to safeguard user data. The increased size and thickness of the HDD dome protection means that the case is now 1.44 times stronger, resulting in 45 to 55% less HDD bending.

22 22 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - HALT testing What is HALT testing? In HALT (Highly Accelerated Life Test) testing, notebooks undergo a variety of stress tests that simulate the challenges a notebook will face during its lifetime. For example, notebooks receive repetitive shock vibrations and exposure to extreme temperatures (under -25 o C and above 70 o C) in the HALT testing chambers. HALT testing chamber

23 23 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - HALT testing Why do notebooks undergo HALT testing? Accelerated lifecycle testing is a key factor in identifying and isolating possible quality issues during notebook development. The notebooks that undergo this testing are more durable and less likely to suffer hardware failures during their lifecycles. The Tecra A8 and Satellite Pro A120 were both developed using HALT testing. View a video of HALT testing.

24 24 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - Toshiba testing Why does Toshiba conduct its own testing of notebooks? Rigorous internal testing in the design and manufacturing processes helps to verify that Toshiba notebooks meet the highest quality standards. The chart on the following slides lists the tests Toshiba performs and how they ensure high quality.

25 25 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - Toshiba testing Toshiba internal testWhat it looks likeHow it ensures quality Electronic shock test View a video. Electronic shocks to the palm rest, LCD, keyboard and expansion ports ensure that the notebook works even if subjected to shocks or electronic disturbance. Keyboard endurance test View a video. This typing simulation test ensures that the keyboard can withstand the strain of daily use. Keyboard pressure test View a video. Testing the keystrokes ensures that the keyboard responds properly to input.

26 26 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - Toshiba testing Toshiba internal testWhat it looks likeHow it ensures quality HDD shock test View a video. Testing the effects of sudden physical movement of the HDD ensures that it functions well even when subject to vibration, bumps or falls. HDD vibration test View a video. This test ensures that the HDD works well even when subject to a reasonable amount of vibration. System vibration test View a video. Using vibration tests on the running system ensures that the operating system works well even with a reasonable amount of vibration.

27 27 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - Toshiba testing Toshiba internal testWhat it looks likeHow it ensures quality Hinge open/close endurance test View a video. Opening and closing the notebook several times during the day ensures that it is durable enough to withstand the wear and tear of daily usage. Drop off test View a video. This test ensures that the packed notebook is durable enough to withstand falls or drops during transport. Palm rest endurance View a video. Exerting pressure on the palm rest ensures a reasonable amount of endurance.

28 28 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - Toshiba testing Toshiba internal testWhat it looks likeHow it ensures quality Display open/shut durability View a video. Repeatedly opening and closing the lid ensures that the notebook PC chassis, LCD panel and hinge(s) will not be damaged when the panel is open and shut. Pinpoint pressure test View a video. Applying pinpoint pressure to various areas of the notebook casing ensures that the notebook is durable enough to withstand pinpoint pressure for enhanced mobile use. Drop test View a video. In this test, the notebook is dropped repeatedly. It ensures that the notebook is durable enough to withstand sudden drops or falls.

29 29 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality - external verification: TÜV testing What is TÜV testing? TÜV is a German public safety organisation. It completes third-party, neutral testing to verify Toshiba claims of quality. Toshiba EasyGuard Claim TÜV testResult Notebooks will work even when up to 50mL of water is spilled on the keyboard. TÜV poured up to 50 mL of water on the spill-resistant keyboards of Toshiba notebooks. The TÜV test verified Toshibas claim. Notebooks will work even when dropped from heights of up to 70 cm on any of their 4 sides. TÜV conducted the drop test on Toshiba notebooks from a height of 70 cm. The TÜV test verified Toshibas claim.

30 30 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba Quality: Advantages of quality notebooks– Lesson 3 Lesson 3 What are the advantages of quality notebooks for business users?

31 31 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality: advantages of quality notebooks What is Toshibas quality model for best business value? Toshibas model for best business value, which benefits business notebook users, includes: 1. Enhanced data security 2. Advanced system protection 3. Enhanced connectivity 4. Improved efficiencies 5. Business value

32 32 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - enhanced data security How do business notebook users benefit from enhancements to data security? Threats to data increase as mobility increases. Toshiba EasyGuard features deliver enhanced system and data security. Specifically, the Secure element provides greater security to business notebook users by: securing business and critical data against theft, viruses, worms, SpyWare or corruption protecting company value saving unnecessary IT costs maximising productivity preventing unauthorised access

33 33 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - enhanced data security Sample Toshiba EasyGuard enhancements to security The key safety box combines data encryption software with hardware protection through the use of TPM (Trusted Platform Module). The Fingerprint Reader allows users to identify themselves with a simple scan of their fingerprints.

34 34 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - advanced system protection How do business notebook users benefit from enhancements to system protection? The risk of damage (e.g., from drops or falls) increases as mobility increases. Toshiba EasyGuard features assure maximum uptime. Specifically, the protective design features (e.g., shock protection) and the Protect & Fix element benefit business notebook users by: ensuring maximum uptime and productivity keeping IT costs to a minimum protecting data in case of theft or accidental fall providing greater durability improving product lifecycle

35 35 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - advanced system protection Sample Toshiba EasyGuard enhancements to protection The shock absorbers protect system components and critical data when a notebook is dropped. The spill-resistant keyboard gives users several minutes to save their data and turn off their systems in case of accidental spills (up to 50mL).

36 36 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - enhanced connectivity How do business notebook users benefit from enhancements to connectivity? Toshiba EasyGuard features and software utilities ensure easy and reliable wired and wireless connectivity. Specifically, the enhancements to connectivity benefit business notebook users by: providing real-time access to business data anytime, anywhere enhancing collaboration improving customer responsiveness increasing productivity decreasing IT workload (i.e., users are self-sufficient)

37 37 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - enhanced connectivity Sample Toshiba EasyGuard enhancements to connectivity Toshibas ConfigFree utility makes it easy to manage wired and wireless connectivity (e.g., one of the components is a wireless radar). Two Wi-Fi antennae in the top lid of the LCD ensure that signal reception is not interrupted by the user or the office environment.

38 38 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - improved efficiencies Improved Efficiencies High-quality notebooks lead to increased personal productivity for the business user and enhances the overall agility of the business. The improved efficiencies that high-quality notebooks provide to business users and that result in a more competitive business include: increased uptime increased personal productivity enhanced communication and collaboration highly reliable mobile working reduced IT support costs and easy upgrades

39 39 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - business value Business Value Business value goes beyond cost models to examine the overall impact of IT investment on business effectiveness. High-quality notebooks lead to business value through: reduced costs lower TCO (Total Cost of Ownership) improved ROI (Return on Investment) improved business effectiveness

40 40 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - business value Reduced Costs High quality notebooks lead to cost savings in a variety of ways, including: reduced costs for IT services (e.g., Toshibas Shock Protection system protects notebooks from damage) reduced costs for IT support (e.g., easy connectivity makes users more self-sufficient) lower capital costs (e.g., robust notebook design means an extended lifecycle)

41 41 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - business value Lower TCO (Total Cost of Ownership) The TCO model measures the effectiveness of IT investment by considering the initial purchase price, repairs, maintenance, upgrades, service and support, networking, security, user training, etc. TCO model consideration Tecra A8 and Satellite Pro A120 Purchase price competitive purchase prices Repairsprotective enhancements (e.g., shock absorbers) lead to less damage and lower repair costs Maintenancerobust design means less wear and tear and lower maintenance costs Networkingeasy connectivity maximises productivity and lowers costs for IT support services Securitydata protection from theft, corruption and loss reduces costs required for data recovery

42 42 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - business value Improved ROI (Return on Investment) High quality notebooks contribute to several factors that increase a companys ROI, including: increased productivity (e.g., security and protective enhancements reduce service calls and increase personal productivity) enhanced competitive advantage (e.g., easy wireless networking enhances communication and collaboration) greater effectiveness (e.g., easy access to data anytime, anywhere leads to better decision making )

43 43 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Advantages - business value Improved Business Effectiveness A high quality mobile working experience improves business effectiveness through: flexible working tools faster delivery time shorter response time better decision making improved productivity

44 44 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Lesson 4 Selling Tips Toshiba Quality: Selling Tips– Lesson 4

45 45 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality: selling tips Selling Tips This lesson describes some user scenarios to highlight how a mobile business user might benefit from a high-quality notebook.

46 46 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Selling tips – user scenarios Reliable mobile working Personal productivity soars because one can work anywhere, anytime. Robust, high-quality notebooks deliver best business value because they are less prone to hardware failure and offer features to enhance mobile working. Enhanced communication and collaboration Mobility within the office increases productivity. Ad hoc meetings can become more productive as access to enterprise data lets teams and colleagues work to their fullest.

47 47 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Selling tips – user scenarios The competitive advantage Enterprises gain a competitive edge with reliable equipment, which is not only robust but also allows for easy connectivity to wireless networks and provides prolonged operating times. Reduced IT support costs and easy upgrades Quality notebooks are enhanced with diagnostics utilities and easy-to-remove components for simplified repairs and upgrades. The result is significant IT savings.

48 48 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value End of Course Module 1 You have finished Module 1 of the Toshiba Quality course stream. Now it is time to proceed to the online quiz consisting of 10 multiple choice questions. These questions are based on the three lessons you have just completed and will test your knowledge of Toshiba quality.online quiz Successful quiz participants will receive a module certificate for Toshiba Quality. Good luck!

49 49 TOSHIBA E-LEARNING CENTREMODULE 1: Toshiba Quality – Best Business Value Toshiba quality: further reading General Information Toshiba EasyGuard Toshiba Tecra A8Toshiba Tecra A8 (Go to White Paper) Toshiba Satellite Pro A120Toshiba Satellite Pro A120 (Go to White Paper)


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