Presentation on theme: "SHTF Annual Report April 2011 – 20 March 2012. Terms of Reference… Page 1 Objectives To fairly represent all tenants living in sheltered housing schemes."— Presentation transcript:
Terms of Reference… Page 1 Objectives To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations. 1. To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers. 2. To promote equality and diversity and ensure everyone is treated fairly. 3. To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings. 4. Meet at least 6 times per year. 5.
What did we do? Page 2 SHTF Meetings 23 May 2011 14 November 2011 16 January 2012 08 February 2012 20 March 2012 (AGM) 26 July 2011 7 6 06 October 2011 [consultation event]
What did we do?... continued Page 3 Chair – 3.75 years / Vice Chair – past year Key outcomes from meetings: Performance monitoring introduced Sheltered housing review - updates Consultation event (new service, plan/prepare/shape future) Guest room review Sheltered housing service standards review Sheltered housing tenant’s handbook review Service & support charges clarification
What did we do?... continued Page 4 Local Offers - updates Key outcomes from meetings: Office accommodation strategy Housing improvement plan - updates Network Forums – NOPF, CWB
Guest speakers / observers Page 5 Norwich City Council, Neighbourhoods & Walkabouts (Paul Nicholson & Carol Jones) Norwich City Council, Local Offers (Natasha Norman) Norwich City Council, Audit Commission – advice and assistance update (Sarah Loades) Norwich City Council, Neighbourhoods and walkabouts (Paul Nicholson & Carol Jones) Norwich City Council, Office Accommodation Strategy (Anna Clarke) Observers (SH tenants, Scheme Managers, Older People Forums)