Presentation is loading. Please wait.

Presentation is loading. Please wait.

A product of Welcome! Sit anywhere -- With people with whom you dont usually work 4 per table.

Similar presentations


Presentation on theme: "A product of Welcome! Sit anywhere -- With people with whom you dont usually work 4 per table."— Presentation transcript:

1 A product of Welcome! Sit anywhere -- With people with whom you dont usually work 4 per table

2 Experiential Learning Experience Reflect Bridge Apply Evaluate

3 Beads Set Up Emergency1816 Surgery 4 3 Critical Care1312 Step Down2422 StaffPatients

4 A product of The Game Play

5 Steps Each Hour Arrivals Exits Closure? Staffing? Paperwork

6 Extra Paperwork: Emergency Dept # Extra Paramedic Patients Accepted Add a checkbox: Later, subtract from total Paramedic Turnaways

7 Calculate Scores…and Stretch

8 3 Take stretch break 1 Calculate scores at your table 2 Post total team scores on the wall poster NAME Quality General 9,750 COST 115,300 Lotts Toulern Med Ctr 7,40090,820 QUALITY ERRORS

9 Team Dialogue 1. What felt real? 2. What drove your behavior? 3. Core strategies for improvement?

10 Real…

11 Drivers…

12 Strategies…

13 Process Flow Diagram E S CC SD Where to intervene to improve performance?

14

15 Collaboration Ladder Minimal Communication High Low Jointly Plan Treat Peers as Customers Communicate Needed Info Share Responsibility

16 Innovation Do we want people to challenge rules? What is OK and what is not OK to challenge? Rule Origin & Rationale Benefit to Eliminate or Modify? Adverse Consequences to Others?

17 Strategies… Collaboration Innovation Data-driven decisions

18

19

20 Elements of Structure Physical layout & environment Performance measures Reporting relationships Reward systems Information flows Policies, procedures Practices, norms Language

21 Structure Drives Behavior Q: How to identify organizational structure that produces specific behaviors? A: Simplest method is Force Field Analysis

22 Sample Force Field Analysis COLLABORATION DRIVING RESTRAINING Need to coordinate hand-offs to meet efficiency goals Pressure to be a team player Desire to satisfy customer Performance measures linked to dept. budgets No feedback re: impact of local decisions on others Culture glorifies individual achievement Does your organization promote or (unintentionally) inhibit collaboration?

23 Force Field Instructions 1. Make a T-grid, naming the desired behavior on top. 2. Brainstorm drivers and list them on the left. (Be clear and concrete.) 3. Brainstorm constraints and list them on the right. (Be clear and concrete.) 4. Go back to consolidate duplicates, make sure they are explicit. 5. Go back and circle the top 2 on each list.

24 Collaboration DRIVINGRESTRAINING

25 Innovation DRIVINGRESTRAINING

26 Data Driven Decision Making DRIVINGRESTRAINING

27 Final Questions Personal What personal insight did you gain from the simulation experience or the discussion? Organizational What important issues surfaced that should be formally followed up?


Download ppt "A product of Welcome! Sit anywhere -- With people with whom you dont usually work 4 per table."

Similar presentations


Ads by Google