Elements of Structure Physical layout & environment Performance measures Reporting relationships Reward systems Information flows Policies, procedures Practices, norms Language
Structure Drives Behavior Q: How to identify organizational structure that produces specific behaviors? A: Simplest method is Force Field Analysis
Sample Force Field Analysis COLLABORATION DRIVING RESTRAINING Need to coordinate hand-offs to meet efficiency goals Pressure to be a team player Desire to satisfy customer Performance measures linked to dept. budgets No feedback re: impact of local decisions on others Culture glorifies individual achievement Does your organization promote or (unintentionally) inhibit collaboration?
Force Field Instructions 1. Make a T-grid, naming the desired behavior on top. 2. Brainstorm drivers and list them on the left. (Be clear and concrete.) 3. Brainstorm constraints and list them on the right. (Be clear and concrete.) 4. Go back to consolidate duplicates, make sure they are explicit. 5. Go back and circle the top 2 on each list.
Data Driven Decision Making DRIVINGRESTRAINING
Final Questions Personal What personal insight did you gain from the simulation experience or the discussion? Organizational What important issues surfaced that should be formally followed up?