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GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.

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Presentation on theme: "GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One."— Presentation transcript:

1 GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One

2 introduction

3 Ongoing surveys reveal that Microsofts customer satisfaction numbers fall below the industry average.

4 In response, the Engineering Excellence Group was formed to accomplish immediate and long-term improvement in value delivered to customers.

5 The EE strategy aims to create a strong baseline set of engineering systems for Microsoft and lay the foundation for constant improvement by each product line.

6 By leveraging the passion and knowledge of the individual engineers, Engineering Excellence can enable a culture of innovation.

7 Engineering Excellence can achieve this by building community to connect engineers with information, with customers, and each other.

8 Success depends upon a user experience that is integrated, relevant, and smart. Engineering Excellence is not a destination, but rather a way of life.

9 The result is a new paradigm for Engineering Excellence

10

11 this is your customer

12 Security

13 reliability

14 product value

15 product engineering

16 the problems

17 ineffective management

18 lack of transparency

19 inadequate career preparation

20 failure to encourage innovation

21 the results

22 customer disconnect

23 innovation shortfall

24 lack of relevance

25 customers demand change

26 Enter Engineering Excellence

27 challenges

28 top-down solutions

29 credibility

30 awareness

31 engagement

32 freshness

33 legacy

34 leverage

35 A new approach to engineering

36 Innovation

37 purposeful endeavor

38 user-centered innovation

39 transparent, supportive, and accepting

40 Community and connections

41 Community

42 fueled by passion

43 People work a lot harder on stuff they like; people working for love often surpass those working for money

44 Collaboration

45 But how do 50 people who haven't met work together to form a viable software product? Part of the reason this works so well is that software is extremely modular by nature, and thus many people can work on different segments of the software, almost autonomously, if they can come to agreement about how the pieces fit together.

46 Information

47 "On the one hand, information wants to be expensive because it is so valuable. The right information in the right place just changes your life. On the other hand, information wants to be free because the cost of getting it out is getting lower and lower all the time. So you have these two fighting against each other. - Stewart Brand, 1984

48 Customer focus

49 We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either. - Steve Ballmer

50 Communication

51 Most teams have no way of making their plan visible to their management chain and dependant partners - Jon DeVaan

52 Engineering Excellence is not a destination, but rather a way of life.

53 Integration

54 Engineering Excellence is always present. It is not somewhere I go, or something that I do occasionally.

55 Relevant

56 knows me

57 knows what I do

58 customizable

59 Smart

60 anticipates

61 quiet

62 The result is a new paradigm for Engineering Excellence

63 top down destination bureaucratic static finite bottom up integration democratic dynamic infinite That was then….This is now….

64 search is king

65 branding the experience every product needs an identity…

66 that communicates the vision

67 every product needs an identity… with which people can identify

68 every product needs an identity… that is memorable

69 every product needs an identity… that speaks prophetically

70 every product needs an identity… that is relevant

71 every product needs an identity… that works well in combination with its sub-parts

72 center of gravity innovative collaborative share community dynamic influential live ecosystem networked symbiotic exponential freedom passion rebirth potential phoenix opportunity growth roots / branches new / neo transparency enabling concierge understated influential organic productive incubation hot house energy hub orbital sphere spokes radial support beams structure alive ideas flow rush torrent fluidstate leap stream splash future power vibrant flexible hive buzz core vibe flux free

73 center of gravity innovative collaborative share community dynamic influential live ecosystem networked symbiotic exponential freedom passion rebirth potential phoenix opportunity growth roots / branches new / neo transparency enabling concierge understated influential organic productive incubation hot house energy hub orbital sphere spokes radial support beams structure alive ideas flow rush torrent fluidstate leap stream splash future power vibrant flexible hive buzz core vibe flux free

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75 User Experience Concepts

76 it starts with me

77 me

78 guidelines standards expert advice tools e-learning post-mortum repositories templates white papers case studies samples customer data processes events classes job postings whats hot/innovative technologies

79 me HRweb ITweb MSweb Autogroup EEweb Toolbox MSDN

80 me HRweb ITweb MSweb Autogroup EEweb Toolbox MSDN

81 me

82 HRweb ITweb MSweb Autogroup EEweb Toolbox MSDN guidelines standards expert advice tools e-learning post-mortem repositories templates white papers case studies samples customer data processes events classes job postings whats hot/innovative technologies

83 product group community me PM community team community

84 product group community me PM community team community templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools

85 product group community me PM community team community templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools discussions blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries hot topics comments discussions hot topics comments blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries discussions hot topics comments blogs news RSS feeds suggestions forums doc libraries webcasts wikis portals ical ratings

86 product group community me PM community team community templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools discussions blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries hot topics comments discussions hot topics comments blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries discussions hot topics comments blogs news RSS feeds suggestions forums doc libraries webcasts wikis portals ical ratings

87 product group community bringing it all together encouraging community development and sharing me PM community team community templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools discussions blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries hot topics comments discussions hot topics comments blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries discussions hot topics comments blogs news RSS feeds suggestions forums doc libraries webcasts wikis portals ical ratings

88 product group community bringing it all together encouraging community development and sharing me PM community team community templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools templates case studies events expert advice e-learning classes standards post-mortem white papers job postings customer data repositories whats hot guidelines samples technologies processes tools discussions blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries hot topics comments discussions hot topics comments blogs news ratings webcasts wikis portals ical RSS feeds suggestions forums doc libraries discussions hot topics comments blogs news RSS feeds suggestions forums doc libraries webcasts wikis portals ical ratings

89 bringing it all together

90 Microsoft Pulse

91 Tools PeopleResources doc libraries forums news ratings discussions wikis portals ical RSS feeds suggestions blogs webcasts hot topics comments

92 Microsoft Pulse doc libraries forums news ratings discussions wikis portals ical RSS feeds suggestions blogs webcasts hot topics comments Tools PeopleResources

93 Microsoft Pulse) multi-source publishing blog/ forum/ rating/ comment/ etc.

94 Microsoft Pulse (customizable home page with always fresh content) multi-source publishing blog/ forum/ rating/ comment/ etc.

95 Microsoft Pulse (customizable home page with always fresh content)

96 demo

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132 time passes…

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134 discussion

135 fin

136 appendix

137 References Democratizing Innovation Eric von Hippel The Design of Things to Come. Craign M. Vogel, Jonathan Cagan, Peter Boatwright How open source software works: free user-to-user assistance Karim R. Lakhani, Eric von Hippel, MIT Sloan School of Management The Emerging Economic Paradigm of Open Source Bruce Perens Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation John Seely Brown, Paul Duguid Democratizing Innovation

138 behind the scenes


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