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This is only a small sample of the Communication course Our experienced trainers can deliver at your workplace You can purchase the workbook and powerpoint.

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Presentation on theme: "This is only a small sample of the Communication course Our experienced trainers can deliver at your workplace You can purchase the workbook and powerpoint."— Presentation transcript:

1 This is only a small sample of the Communication course Our experienced trainers can deliver at your workplace You can purchase the workbook and powerpoint presentation The workbook and presentation is purchased as fully customisable products. Please feel free to contact us on or for further details.

2 CommunicationModel By the end of this session you will be able to: Identify the processes that all communication goes through before understanding takes place 2

3 Communication Model D 3

4 CommunicationStyles By the end of this session you will be able to: Use different communication styles when needed based on circumstances 4

5 APA APA Communication Style People who want to achieve their goals without any regards for the needs of other people. Aggressive This is based on conformity and compromising own values and needs in order to avoid confrontation. Passive Assertive communicators are confident in delivering their message and work hard to create a mutually satisfying environment. Assertive D 5

6 By the end of this session you will be able to: Express your ideas assertively, confidently and precisely Assertiveness 6

7 What is Assertiveness? 7

8 By the end of this session you will be able to: Ask the right questions for the right reasons Questioning Techniques 8

9 Funnel Questions “How many people were in the meeting?” “Were they all managers or some floor staff as well?” “Which managers were present?” “Were there any sales managers?” “What was his name?” “What did he talk about?” 9

10 By the end of this session you will be able to: Avoid misunderstandings and overcome communication barriers Misunderstandings 10

11 Exercise Split into 2 groups Each group requires a volunteer to be; The Director, The Manager The remaining members of the group will become the workforce. 11

12 By the end of this session you will be able to: Empathize to establish trust and communicate effectively Empathy 12

13 HEAR H Hearing E Empathize A Analyse R Respond 13

14 How to Give Feedback? By the end of this session you will be able to: Deliver your potentially negative message and get a good response 14

15 Feedback Types There are only two types: PositiveConstructive 15

16 Feedback is a gift

17 By the end of this session you will be able to: Read and interpret body language and gestures while communicating with others Body Language 17

18 18

19 Gestures EyebrowsPower of SmileDeliver with Confidence Open body vs. Closed body Mirroring body language 19

20 By the end of this session you will be able to: Identify what you have learnt today and how you are going to use it. Action Planning 20


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