Presentation is loading. Please wait.

Presentation is loading. Please wait.

The Effects On Society of E-commerce 1.1 – Social Implications.

Similar presentations


Presentation on theme: "The Effects On Society of E-commerce 1.1 – Social Implications."— Presentation transcript:

1 The Effects On Society of E-commerce 1.1 – Social Implications

2 Objectives Understanding the effects of society Understanding the effects of society on e-commerce. on e-commerce.

3 The Effects on Society of E-commerce E-commerce is on of the most important developments in business in recent times. It has had a dramatic effect on both commercial industry and society. E-commerce is on of the most important developments in business in recent times. It has had a dramatic effect on both commercial industry and society. You will now examine the social implications of e-commerce. You will now examine the social implications of e-commerce.

4 The Effects on Society of E-commerce E-commerce has several impact on business, including the need to change business practices and operations so as to take the advantage of the benefits of e-commerce. E-commerce has several impact on business, including the need to change business practices and operations so as to take the advantage of the benefits of e-commerce. Customers need to trust the e-commerce site and see the advantage of buying through Customers need to trust the e-commerce site and see the advantage of buying throughe-commerce.

5 Changing Customer Perspective The main issue with e-commerce is the customers perspective of on-line trading. The main issue with e-commerce is the customers perspective of on-line trading. Scare stories in the media worn potential customers about identify theft, items not being delivered and other reasons not to trust buying on-line. Scare stories in the media worn potential customers about identify theft, items not being delivered and other reasons not to trust buying on-line.

6 Changing Customer Perspective One of the toghest hurdles that e-commerce business have to overcome is to prove that they can be trusted. A website should attract more customers if it promises: One of the toghest hurdles that e-commerce business have to overcome is to prove that they can be trusted. A website should attract more customers if it promises: Value Value Service Service Ease Ease Security Security

7 Changing Customer Perspective Value – Not just offering lower prices than high street stores, but also products that are not available elsewhere. Value – Not just offering lower prices than high street stores, but also products that are not available elsewhere. Service – the majority of websites offer a 24-hour delivery time for small additional cost. Service – the majority of websites offer a 24-hour delivery time for small additional cost. Ease – Open 24/7 and accessible from home. Ease – Open 24/7 and accessible from home. E-commerce is relatively effortless for the customer; customer may find it easier to locate products using a websites search facilities rather than searching in a store.

8 Changing Customer Perspective Security – there are a number of ways to protect customers and websites should ensure that they adopt these to reassure their customers. Security – there are a number of ways to protect customers and websites should ensure that they adopt these to reassure their customers.

9 Activity Conduct a survey with people of different age. What is their opinion of e-commerce? Conduct a survey with people of different age. What is their opinion of e-commerce? Do thy trust it? Collect relevant data and make notes for future reference. Present your findings to your group, showing any trends that relate to age. Present your findings to your group, showing any trends that relate to age.


Download ppt "The Effects On Society of E-commerce 1.1 – Social Implications."

Similar presentations


Ads by Google