Presentation on theme: "The Effects On Society of E-commerce"— Presentation transcript:
1The Effects On Society of E-commerce 1.1 – Social Implications
2ObjectivesUnderstanding the effects of societyon e-commerce.
3The Effects on Society of E-commerce E-commerce is on of the most important developments in business in recent times. It has had a dramatic effect on both commercial industry and society.You will now examine the social implications of e-commerce.
4The Effects on Society of E-commerce E-commerce has several impact on business, including the need to change business practices and operations so as to take the advantage of the benefits of e-commerce.Customers need to trust the e-commerce site and see the advantage of buying throughe-commerce.
5Changing Customer Perspective The main issue with e-commerce is the customer’s perspective of on-line trading.Scare stories in the media worn potential customers about identify theft, items not being delivered and other reasons not to trust buying on-line.
6Changing Customer Perspective One of the toghest hurdles that e-commerce business have to overcome is to prove that they can be trusted. A website should attract more customers if it promises:ValueServiceEaseSecurity
7Changing Customer Perspective Value – Not just offering lower prices than high street stores, but also products that are not available elsewhere.Service – the majority of websites offer a 24-hour delivery time for small additional cost.Ease – Open 24/7 and accessible from home.E-commerce is relatively effortless for the customer; customer may find it easier to locate products using a website’s search facilities rather than searching in a store.
8Changing Customer Perspective Security – there are a number of ways to protect customers and websites should ensure that they adopt these to reassure their customers.
9ActivityConduct a survey with people of different age. What is their opinion of e-commerce?Do thy trust it?Collect relevant data and make notes for future reference.Present your findings to your group, showing any trends that relate to age.