Agenda Our Brand Statement – Why Windstream? Company Overview Financial Highlights Nationwide Presence. Local Support. Smart Solutions. Personalized Service. Experience The Windstream Advantage
Our Brand Statement – Why Windstream? We are a nationwide, enterprise-focused communications and technology service provider with a commitment to be our customers trusted advisor. By being more tenacious and attentive than our competitors, we deliver the right combination of smart solutions and personalized service.
Company Overview Advanced Communications & Technology Solutions S&P 500 Company with $6 Billion in Annual Revenue More than 450,000 Business Customers Nationwide Over 150 Offices Across the U.S. Approximately 14,500 Employees 100,000 Fiber Miles 6 Network Operations Centers (NOCs) Enterprise-Class Data Centers Headquartered in Little Rock, AR
Financial Highlights 6 NASDAQ: WIN Revenue: $6.1 B * Operating Cash Flow: $2.4 B * * Pro forma for all acquisitions, including PAETEC for LTM Q3 11. Operating cash flow defined as operating income before depreciation and amortization excluding the impact of restructuring charges, pension expense, and stock based compensation. WIN
Smart Solutions. Personalized Service. Data SolutionsVoice SolutionsInternet ServicesData Center Services VoIP & Data Bundle Business Lines Small Business Bundles Data Centers Hosted VoIP & Data Bundle ISDN-PRI Business-Class Internet Disaster Recovery T1 Bundle Long Distance/Toll-Free T1 Dedicated Internet Colocation MPLS VPN/VLAN T1 DCS Ethernet Internet Managed Network Security Hosted VOIP Managed Router Private Line Frame Relay Cloud ComputingManaged ServicesEquipment SolutionsAdditional Services Public Cloud Hosting Communications Systems Web & Email Hosting Private Cloud Network Services Routers Fax-to-Email Hybrid Cloud Security Switches Audio/Web Conferencing Cloud Storage OS Management Wireless LAN Internet Security Middleware Management Security Online Backup Database Management Financing Tech Help & PC Support Storage Maintenance & Warranty
Experience The Windstream Advantage Fiber Ready. We offer more than 100,000 miles of fiber to provide you with faster, more reliable service nationwide. A Proven Track Record. We have a reputation for keeping businesses connected. Our industry expertise encompasses the areas of healthcare, finance, hospitality, retail, education, government, and more. Smart, Secure Solutions. Whether you run a small business or a multi-location enterprise, we will work with you to develop a customized solution to meet your needs. Exceptional Customer Care. Nothing is more important to us than taking care of our customers. We have local technicians in your community to provide the highest level of service. If you need technical support, or just have a question about your services, our support team is available 24 x 7.
The Customer Advantage with Windstream Customized solutions and superior products State-of-the-art network facilities Financial strength to serve our customers and maintain our network Ease of installation making switching to Windstream simple Service after the sale – outstanding Customer Care, Account Management, and Technical Support Flexibility to change as you change Continued focus on YOU and your needs Local sales and dedicated account management teams Network management 24x7 by industry-certified professionals 11
A& A READY FOR THE STORM! II During hurricane season, the Windstream technical team is fully prepared for any storm. We're ready because we've been there. During 2005's devastating hurricane season, Windstream maintained its Network Operations Centers throughout Florida and along the Gulf Coast. While other carriers struggled to maintain operations, Windstream technicians and engineers worked 24 X 7 to ensure all facilities were protected. While we cannot prevent a hurricane, we can minimize the impactboth to our network and to the communications services we provide to our customers. "We never expected the extraordinary care we received from Windstream. Everyone, from our Account Manager to our field technician, kept us fully informed. Our service was restored much faster than we anticipated. All in all, we were treated as if we were the only business affected by the storm." -Omega Hospital LLC Following Hurricane Katrina, 2005
We have agreed to extend this for the LIFETIME of you being our customer! 13
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