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Avaya Unified Communications for Teleworkers. Agenda © 2009 Avaya Inc. All rights reserved.2 OverviewBusiness ValueSolution Overview.

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Presentation on theme: "Avaya Unified Communications for Teleworkers. Agenda © 2009 Avaya Inc. All rights reserved.2 OverviewBusiness ValueSolution Overview."— Presentation transcript:

1 Avaya Unified Communications for Teleworkers

2 Agenda © 2009 Avaya Inc. All rights reserved.2 OverviewBusiness ValueSolution Overview

3 Teleworking is Here Today © 2009 Avaya Inc. All rights reserved.3 Almost 100 million teleworkers globally 36 million teleworkers in the US 9.6% annual growth rate Gartner; World at Work Report, Feb. 2007: Teleworker Forecast Teleworking is an arrangement by which enterprise employees enjoy flexibility to work from a home office Whos Teleworking Full or Part Time? Professionals (marketing, accountants, software development, etc.) Services (technical and professional), account managers, consultants, engineers and other out-of- office professionals Executives & management Business continuity enabled employees Whos Teleworking Full or Part Time? Professionals (marketing, accountants, software development, etc.) Services (technical and professional), account managers, consultants, engineers and other out-of- office professionals Executives & management Business continuity enabled employees

4 Case Study © 2009 Avaya Inc. All rights reserved.4 Company The nations largest non-profit, full-service organ donation agency and biomedical tissue banking system Business Issue According to LifeNets telecommunications manager: The ability to communicate effectively at the office, on the road or from home offers our people the opportunity for well-needed mental downtime. When youre in the midst of a potentially critical medical situation, it is very helpful to have the option of handling communications from home or other locations. Solutions Unified Communications & VPNremote phones to virtual workers Staff anywhere can access directories, conduct conference calls, and receive voicemail and e mail remotely Upgraded its existing Avaya platform Result In the 1 st year, LifeNet increased communication reliability and effectiveness: Improved staff utilization. Employees are effective regardless of location Communications efficiency helped increase tissue grafts supplied by 10% Enhanced fielding of donor calls

5 Case Study © 2009 Avaya Inc. All rights reserved.5 Company Global leader in communication systems, applications, and services Business Issue Flux in employee base resulting from Lucent spinoff Growing real estate costs, and recent business continuity issues Need to reduce number of offices HR needed to continue the war for talent without geographic restriction Employee commitment surveys showed growing need for flexibility Solutions Deployed a complete teleworking solution to enhance remote workers communication and collaboration: Softphones (telecommuter mode), VPNremote phones, Extension-to- Cellular, and Avaya one-X TM Mobile Employees leverage Microsoft integration for presence and contacts Result Avaya initiated a plan to save $50M in real estate expenses. Employee base includes teleworkers from all parts of the globe, and the company is better positioned to handle many business continuity scenarios. Over 2,200 employees telework full time 75% of employee base teleworks at least part of the week Teleworkers are as easy to collaborate with as if theyre in the office Zero down time during Hurricane Charley

6 Has Your Company Started Teleworking? © 2009 Avaya Inc. All rights reserved.6 What is your current teleworker strategy? Have you given thought to incorporating teleworking into your recruitment strategy? What is your roadmap for disaster recovery and how do teleworkers play into it? Are you planning on expanding or remodeling to gain space? Have you considered utilizing teleworkers to save space? Given the current trend towards going green, do you have a plan to limit/reduce your carbon footprint if environmental regulation is passed?

7 Agenda © 2009 Avaya Inc. All rights reserved.7 Teleworking TodayBusiness ValueSolution Overview

8 Unified Communications Benefits © 2009 Avaya Inc. All rights reserved.8 Employer agility – Reduced operating costs Real estate, telecom, labor pool – Business continuity Employee satisfaction – Attracting and retaining top employees – Increasing geographical reach Green initiatives, compliance and public relations IT simplicity – Streamlined Teleworker management – Professional services support

9 Employer Agility © 2009 Avaya Inc. All rights reserved.9 Office space can cost $600,000 per 100 worker a year… – Cut real estate costs from 25% to 90% Expanded labor pool geographicly Commute time savings, 23,333 hours per year per 100 workers saving $700,000 / year Teleworker Solution vs. home or wireless phone – Additional line = $15 month – Eliminate costly paper-based phone expensing processes – Save $.06 per min. by on cell phone usage

10 Employer Agility (contd) © 2009 Avaya Inc. All rights reserved.10 Business continuity planning is driving teleworking as a contingency solution – The same solutions that support teleworking enable employees to work from home or alternate locations in the event of an emergency/disaster – Teleworking programs help ensure capabilities are in place ahead of time

11 Employee Satisfaction © 2009 Avaya Inc. All rights reserved.11 Survey on worker criteria for selecting employer – Higher salary than competitors = 46% – Telecommuting / flexible schedule = 33% – Everything Else = LOWER Productivity – British Telecom found productivity rose 31% by reducing disruptions, stress and commuting… – Can save 1 hour / week (by cutting phone tag time) Commuting – Total commute time saved, 56 minutes/day, 233 hours/year – Gas expenditures, $840/ year

12 Green Initiatives Legislation Section 359 of Transportations Appropriations Act (US) of 2001 directed all federal agencies to support teleworking Commute Trip Reduction Law (Seattle) penalizes companies for not reducing year-over-year average employer commute times Central London Congestion Charge imposes fees on motorists in downtown areas Workplace Parking Tax (proposed) in London encourages use of public transport and telecommuting, by charging employers a tax on each parking space © 2009 Avaya Inc. All rights reserved.12 When you drive to work.. Carbon Rate = 0.3 Tons per 1,000 miles 100 Workers = 70,000 miles per year Tons of CO2 = 210 When you drive to work.. Carbon Rate = 0.3 Tons per 1,000 miles 100 Workers = 70,000 miles per year Tons of CO2 = 210

13 IT Simplicity Manage geographically dispersed teleworkers – End user visibility for monitoring and management – Maintain corporate security standards – Call records Eliminate complex processes, such as home lines, expense reports, external product and services Leverage upfront Teleworker Assessment engagement to help ensure program success Professional services support deploying and managing Teleworker program Provide similar experience and quality to that of office-based workers © 2009 Avaya Inc. All rights reserved.13

14 Agenda © 2009 Avaya Inc. All rights reserved.14 Teleworking TodayBusiness ValueSolution Overview

15 Time Spent Teleworking Comm. Requirements CASUAL < 1 Day Data focused MAINSTREAM Stndrd. Bus. Feat. 1-5 Day(s) POWER USERS High-volume >3 Days Advnc. Features Desktop Experience Strategic to Company Telecommuter Use Cases

16 Avaya Unified Communications for Teleworkers © 2009 Avaya Inc. All rights reserved.16 Address Virtual Businesses Unique Needs UC Standard Edition applications deliver flexibility – endpoints support VPNremote and partner offers for extended enterprise Teleworker assessment, planning and on-going support services Complement Avaya portfolio with industry-leading DevConnect partner solutions – corporate network extension, security gateway, home router, video, data VPN, xSP, QoS Partnerships Services Assessment Installation & Configuration Remote Diagnostics & Monitoring Support Power Users Choice of Endpoints UC Standard Edition Mainstream Users Software Only

17 Solution Overview End Point Choices – UC Standard Edition (1 & 2) – Physical VPNremote phone (3) Home Office Broadband Router (4) VPN Connection & Tunnel (5 & 6) – Created between the VPNremote client on the phone or the PC and the gateway at the corporate office Corporate VPN Gateway (7) – Connectivity to Corp. network © 2009 Avaya Inc. All rights reserved.17 Internet Home Office Service Capabilities Assessment Installation & Configuration Remote Diagnostics & Monitoring Support Service Capabilities Assessment Installation & Configuration Remote Diagnostics & Monitoring Support Corporate Office 3 one-X® Communicator 1 4 QoS 5 7 6 2 Tunnel VPN Connection ISP Intranet

18 Solution Overview UC Standard Edition Software Avaya one-X® Communicator – Place and receive phone calls from laptop. – Toll-grade quality via PSTN – Transform PCs into intelligent collaboration endpoints, send instant messages and track presence using an intuitive GUI – Leverage video communication* Avaya one-X® Mobile – Enables mobile device access to Avaya Communication Manager features via an integrated GUI Symbian and Windows Mobile 5 (Global) RIM, Palm, J2ME, iPhone, and WAP (United States) Extension to Cellular (EC500) – Delivers one-number access by enabling calls bound for an employees business number to ring simultaneously on both their office phone and up to four mobile (or home) phones © 2009 Avaya Inc. All rights reserved.18

19 Solution Overview UC Standard Edition Software (cont.) Avaya one-X® Portal – Web-based solution provides users with control of telephony, conferencing, messaging, mobility administration, and access to corporate and personal contact information Application Enablement Services for Microsoft® Office Communications Server – Enables Microsoft Office Communications Server to leverage the rich telephony capabilities of Avaya Communication Manager VPNremote Phone – VPN application enables employees to plug in a physical Avaya IP phone at home and use the corporate phone network as though they are sitting at a headquarters site. Separate home- based VPN hardware not required. © 2009 Avaya Inc. All rights reserved.19

20 Solution Overview Hardware Components IP endpoints for VPNremote – 46xx (4610, 4621, 4625) IP endpoints for extended enterprise ecosystem partners – 96xx – 46xx – 16xx – 36xx (on-premises mobility) Additional endpoint hardware – power supplies – power cords

21 Solution Overview Comprehensive Services from Avaya and Partners Best practices implementation Multi-vendor integration Quality Assurance Implementation Proactive ongoing technical and product support for IT staff from the right expert Product patches, updates and upgrades Remote technical support and diagnostics Solution Maintenance Solution Assessment Solution Assessment Technology, demographic and business continuity assessment Ranked change opportunities Roadmap Implementation strategies Performance metrics Services Fact The upfront assessment defines the strategy and lays the foundation for on-going solution success Services Fact The upfront assessment defines the strategy and lays the foundation for on-going solution success

22 CSI Teleworker Assessment © 2009 Avaya Inc. All rights reserved.22 CURRENT STATE ASSESSMENT Cost analysis Demographic Organizational structure Technology Security Business continuity DESIRED STATE ASSESSMENT Worker profiles and suggested usage Opportunities for change ranked by complexity and impact Business Plan for change SOLUTION DESIGN Technology choices including 3 rd party applications and services Detailed implementation / 3 rd party integration / migration plan Resource expectations and contribution requirements Answer to: HOW DO I REALIZE THESE IMPROVEMENTS? Answer to: WHAT PRODUCTIVITY AND COST IMPROVEMENTS CAN I REALIZE? Answer to: WHAT IS MY CURRENT STATE?

23 Solution Overview Ecosystem Partners Industry leading technologies complement teleworker portfolio Strong network of partners offer best-of-breed technology With each enterprise taking a unique approach to its teleworker program, Avayas partners help ensure the right technology is always available for your company DevConnect tested

24 Ecosystem Partners © 2009 Avaya Inc. All rights reserved.24 – Wireless Access Point at Teleworkers home office for Avaya IP endpoints – Data VPN (client / server) solution –Enables Avaya SIP endpoints located at remote users homes to appear and perform like phones directly on the corporate network –Helps ensure extended business operations at branch and remote sites with security, application performance, connectivity and server centralization –Integrates fax into an existing data network helping businesses realize substantial savings on inter-office toll charges –Allows users to share Internet access, peripherals, files, digital multimedia and applications among multiple PCs and other Internet-enabled devices –Provides enterprise firewall, personal firewall, data security and VPN to protect business resources for corp. networks, applications, and remote employees

25 Avaya Advantage Complete solution – Simplifies purchasing and deployment Best cost of ownership – Broad application coverage supporting low cost connectivity – Toll-grade quality with PC based softphones – Deepest integration with Microsoft – Web-based portal eliminates software at the desktop Best worker experience – VPN hard phone delivers desktop experience to the home – Single phone number synchronization with desk phone, home and mobile phones © 2009 Avaya Inc. All rights reserved.25

26 © 2009 Avaya Inc. All rights reserved.26 Next Steps?

27 © 2009 Avaya Inc. All rights reserved.27 thank you name email phone


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