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Multi Channel Sales Order Management: Mail Order SAP Best Practices for Retail
©2012 SAP AG. All rights reserved.2 Purpose, Benefits, and Key Process Steps Purpose Multi Channel Sales Order Management: Mail Order describes a Business-to-Consumer (B2C) scenario. You sell your goods to your known customer(s) (with master data record). After the down payment from the customer receives, the delivery and transport order with goods issue will be created / done. In addition to sales order processing functions, this scenario also includes the customer billing document and account receivable clearing. Sales Order variants like Rush Order and Third Party Order are also shown in this scenario. Normally the order is created outside SAP ERP, e.g. in SAP CRM. Due to the fact that there is no SAP CRM System connected, the scenario shows the creation of Sales Order in SAP ERP. Additional functions like availability check, cross selling, payment method, price determination, etc. are done during order creation in SAP CRM and are not part of the ERP scenario. Benefits Sales order creation with down payment functionality in SAP ERP is a simple possibility to handle down payments in the mail order business. For different Sales Order handling the variants like rush order and third-party order are also available. Key Process Steps Creation of Sales Order with Down Payment Order Confirmation Posting of Customer Down Payment Sales Order Release Creation of Outbound Delivery / Availability Check in background Creation of Transport Request and Goods Issue Creation of Customer Billing Document Account Receivable Clearing Alternative: Rush Order Alternative: Third-Party Order
©2012 SAP AG. All rights reserved.3 Required SAP Applications and Company Roles Required SAP Applications SAP enhancement package 6 for SAP ERP 6.0 Company Roles Retail Store Manager Retail Sales Person Retail Warehouse Manager Retail Warehouse Clerk Billing Administrator Accounts Receivable Accountant General Ledger Accountant
©2012 SAP AG. All rights reserved.4 External System, e. g. SAP CRM Sales Order (Mail Order) Credit Limit Check Availability Check Process Flow Diagram Sales Order with Down Payment Retail Warehouse Clerk Accounts Receivable Accountant Sales Administra tor Sales Order (Mail Order) Post Customer Down Payment Create and print Customer Billing Document Print / Send Order Confirmation Release Sales Order Create Outbound Delivery / Availability check in background Automatic Clearing of Account Receivable Create and confirm Transfer Orderwith Goods Issue Billing Administrator General Ledger Accountant
©2012 SAP AG. All rights reserved.5 External System, e. g. SAP CRM Rush Order Credit Limit Check Availability Check Process Flow Diagram Alternative Rush Order Retail Warehouse Clerk Billing Administrator Sales Administrator Rush Order Create Customer Billing Document Create and confirm Transfer Orderwith Goods Issue
©2012 SAP AG. All rights reserved.6 External System, e. g. SAP CRM Third-Party Order Credit Limit Check Availability Check Process Flow Diagram Alternative Third-Party Order Retail Warehouse Manager Retail Store Manager Sales Administrator Third-Party Order Create Customer Billing Document Create and confirm Transfer Orderwith Goods Issue Display Purchase Requisition
©2012 SAP AG. All rights reserved.7 Multi Channel Sales Order: Alternatives A Sales order is a customer request to the company for the delivery of goods or services at a certain time. The request is received by a sales area, which is then responsible for fulfilling the order. Mail order with down payment : Merchandise will be collected or rather delivered after customer has payed in advance. Rush order: Merchandise will be collected or rather delivered imme- diately and invoiced afterwards. Third-party order: Merchandise will be delivered directly by the vendor to the customer. The ordering enterprise invoices to the customer
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