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Results from the 2011 Nonprofit Tech Staffing & Spending Survey Plus: Introducing an Online Benchmarking Tool for the Nonprofit Sector.

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Presentation on theme: "Results from the 2011 Nonprofit Tech Staffing & Spending Survey Plus: Introducing an Online Benchmarking Tool for the Nonprofit Sector."— Presentation transcript:

1 Results from the 2011 Nonprofit Tech Staffing & Spending Survey Plus: Introducing an Online Benchmarking Tool for the Nonprofit Sector

2 Presenters: Annaliese Hoehling, Publications Director, NTEN Michael Gilbert, Founder and President, The Gilbert Center

3 What we’ll be talking about: Key findings from the survey NTEN insights from the findings Introducing the online benchmarking tool based on the survey How you can start using the benchmarking tool as a Beta Tester

4 Download the Report!

5 About the Survey Conducted in November-December, 2011 We asked about their Current Fiscal Year Organizational Budgets Focused on tech-related staffing, budgets, and organizational approaches 975 respondents Respondents came from the NTEN and NPTimes communities

6 How we segmented responses: Budget size: Small Orgs: Budget Less Than $1M Medium Orgs: $1M - $5M Large Orgs: $5M - $10M Very Large Orgs: Greater than $10M

7 Also by “Tech Adoption” Struggling: “We are struggling; we have a failing infrastructure, and our technology time and budget generally go towards creating workarounds, repairing old equipment, and duplicating tasks.” Functioning: “We keep the lights on; we have basic systems in place to meet immediate needs. Leadership makes technology decisions based on efficiencies, with little-to-no input from staff/consultant.”

8 Also by “Tech Adoption” Operating: “We keep up; we have stable infrastructure and a set of technology policies and practices. Leadership makes technology decisions based on standard levels according to industry/sector information and gathers input from technology staff/consultant before making final decision.” Leading: “We’re innovators; we recognize that technology is an investment in our mission, and leadership integrates technology decisions with organizational strategy. Technology-responsible staff are involved in overall strategic planning, helping to craft the future of the organization and the plan for how technology can support that work, both inside the organization and through public-facing technologies.”

9 Tech Adoption Level of Respondents:

10 Tech Adoption and Org Size

11 INSERT AUDIENCE POLL How many FTE Tech Staff does your org have? > 10

12 Number of Tech Staff 3.5 (average overall) Small1.26 Medium2.76 Large3.80 Very Large8.56

13 Number of Organizational Staff for Every One FTE Tech Staff 60.2 (average overall) Small24.0 Medium53.6 Large86.9 Very Large116.0

14 Tech Staffing and “Tech Adoption” Levels Tech Adoption Level Ave # of Tech Staff Ave # of Staff Supported by Each Tech Staff Struggling Functioning Operating Leading

15 Technology Budget Per Org Staff $3, (average overall) Small$3, Medium$3, Large$5, Very Large$4, “We don't actually have a technology budget. Unfortunately, we operate under the ‘if it breaks, it's replaced’ business model. We pay for it and then figure out how to cover it.” -- from a Functioning organization

16 Technology Payroll Budget Per Tech Staff $36, (average overall) Small$6, Medium$17, Large$40, Very Large$57, “We have no staff for IT. We do everything ourselves and it is a mess.” – from a Struggling organization

17 Technology Budget Components and Tech Adoption Levels Training Payroll per Tech Staff Struggling $ $2, Functioning $1, $37, Operating $3, $97, Leading $5, $179, Overall Average: $2, $89,240.95

18 Technology Budget Components and Tech Adoption Levels Capital Spending per Staff Member Discretionary Spending per Staff Member Struggling $1, $1, Functioning $1, $ Operating $1, $ Leading $1, $1, Overall Average: $1, $808.00

19 INSERT AUDIENCE POLL Does your org have a formal technology plan, or include technology as part of the overall organizational strategic plan? Yes No Not Sure

20 Technology Plan

21 Organization has a formal technology plan? Have a Tech Plan? Yes36%40%42%40% 55% No64%60%58%60%39%

22 Organization has a formal technology plan?

23 INSERT AUDIENCE POLL Does your org measure the return on investment (ROI) of technology projects or investments? Yes – rigorously or regularly Somewhat – informally or infrequently No I don’t know

24 Measuring ROI of Technology Projects/Investments:

25 Tech Adoption and ROI

26 Tech Effectiveness Score (out of possible 30) Organization SizeAverage Score Small Medium Large Very Large All Respondents 18.27

27 Tech Effectiveness Score and Tech Adoption Levels Technology Adoption LevelAve Score Struggling Functioning Operating Leading Average for all respondents 18.27

28 Tech Effectiveness Score Tech Effectiveness Statements rated on a scale of 1 (less true) to 5 (more true): Average Rating for Each Statement We have the technology (hardware and software) we need to do our day- to-day work effectively 3.52 We have enough skilled staff to support technology functions/needs for the organization 2.85 We have enough training for all staff to use technology effectively for their day-to-day work 2.78 We make effective use of technology to support our programmatic work/our services 3.19 We make effective use of technology to support our fundraising/development work 2.87 We make effective use of technology to support our marketing/communications work 3.12

29 NTEN Take-Aways from the Numbers:  STAFFING You don’t need to hire staff, but define roles Flickr: justmakeit

30 NTEN Take-Aways from the Numbers:  BUDGETS More money isn’t necessarily smarter But spending money on getting smarter might help

31 NTEN Take-Aways from the Numbers:  MEASURING ROI Even informally or infrequently will help your organization

32 NTEN Take-Aways from the Numbers:  Overall Organizational Approach to Tech Small changes can have big impact


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