9 AQ Executive Summary Agility State Sense Act Strategize Communicate CUSTOMER wants to be sense environmental changes quickly and respond efficiently and effectively to those changes. It wants to be agile not only to survive but to maintain its leadership in the industry.Agility is the ability to sense, strategize, decide, communicate and act throughout the organization at the right time with the right economics.CUSTOMER does a fairly good job in strategizing and communicating with appropriate support from IT infrastructure and services. The effectiveness of good strategy is tampered by lack of timely awareness and flexibility and speed in taking actions.Sense: Awareness is a prerequisite for sense and respond. CUSTOMER must ensure that the right information is made available to the right people at the right time.Strategize: The organization is reasonably good at planning in response to changes in the environment it can detect.Decide: In order to evaluate and execute the plans, CUSTOMER needs the flexibility of re-wiring processes and integrating information across application and organizational boundaries.Communicate: The organization has various communication channels and culture to communicate information and decisions at all levels and across groups.Act: Due to limited flexibility to connect and consolidate information and processes, business activities and people are not very efficient and effective in executing strategies.Agility StateSenseAFPWAFPWActStrategizeAFPWActualAFDesiredIT EnvironmentFirm-wide infrastructure and applications: standard (utility) desktop and server infrastructure ( , office tools, directory, OS); Collaboration (Web Ex, net meeting); SAPArchitecture and governance: Primarily application-based; Insufficient architecture for application and data integration.PWCommunicateDecideAFPWA: AwarenessF: FlexibilityP: ProductivityW: WillingnessPoorRecommendationsEnterprise Architecture: Develop set of principles and guidelines to direct the process of acquiring, building, modifying, interfacing and managing IT services and resources.Role-based Information Dashboards: Provide consolidated view of information and business processes for individual groups.ModerateGoodBased on the response to the agility questionnaire and the agility analysis tool developed by Gartner and Microsoft.
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