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Department of Information Technology Billing System (TUAM) Project Close Eric Aragon 22 April 2013.

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Presentation on theme: "Department of Information Technology Billing System (TUAM) Project Close Eric Aragon 22 April 2013."— Presentation transcript:

1 Department of Information Technology Billing System (TUAM) Project Close Eric Aragon 22 April 2013

2 2 DoIT Billing System Project Objectives: Laws of 2011, Ch. 179, Section 4, Department of Information Technology (3) Equipment Replacement Revolving Funds and FY12 Operating Funds (20310) The DoIT Billing System project is in response to a the Department of Information Technologies (DoIT) need to: Ensure timely delivery of accurate invoices, Replace an unsupported mission critical application (CIMS), Provide secure, online detailed invoice information for DoIT customers and Streamline internal billing processes.

3 DoIT Billing System Project PCC Approved Funding History: Laws of 2011, Ch. 179, Section 4, Department of Information Technology (3) Equipment Replacement Revolving Funds and FY12 Operating Funds (20310) $417K Project Implementation  $100K certified on 10/26/2011 for project planning, license support and reinstatement  $210K certified on 2/22/12 for project implementation (Mainline Contract)  $107K certified on 6/20/12 for ODBC Driver and Project Manager services. 3

4 DoIT Billing System Project Schedule Performance: Completed Project On Time  Initiation Phase Cert. – Dec 15, 2010  Planning Phase Cert. – Oct 26, 2011  Implementation Phase Cert. - Feb 22, 2012  Mainline and ACRO on site May – Nov 2012  Cut-over to Production – Nov 9, 2012  Training (~150 agencies) – Nov thru Jan /30/12

5 DoIT Billing System Project Budget Performance: Exceeded Budget by $3K  Actual Professional Services$311K  Planned Professional Services$310K Difference$1K  Actual Software Cost$109K  Planned Software Cost$107K Difference$2K 511/30/12

6 DoIT Billing System Project Transition to Operations: DoIT Billing System Sustainment Plan  Billing Team will own TUAM software, data integrity and renewal of software and maintenance license.  System Services (Unix Team) identified Mike Owens as the Systems Admin to support upgrades and technical support. 611/30/12

7 DoIT Billing System Project Lessons Learned: Include technical resources in Planning and gathering requirements:  Ensure Development and Production licenses are purchased upfront.  Better forecast user load and allocate enough disk storage upfront.  Understand the implications of selected software platform, OS, etc. e.g. Unix vs. Windows Involve customer to understand how many user Id’s are needed up front. 711/30/12

8 DoIT Billing System Project Lessons Learned: Weekly project team meetings was effective:  Tracking Action Items  Up to date project schedule  Monitoring risks and issues All stakeholders were engaged throughout the project and completed action items on time. ESC was engaged and helped resolve issues as needed. 811/30/12

9 9 Thank You……. Questions?


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