Collections / Bankruptcy Description –The collections upgrade will provide a system that will eliminate many of the manual functions currently practiced such as automating the assignment of collection cases, will upgrade the collection functionality to redesign collection stage flows, will allow for a single collection to track debt for multiple linked accounts, provide improved reporting capabilities –Electronic Bankruptcy Notification (EBN) is a system designed to electronically notify all affected debtors and creditors about new bankruptcy petitions, confirmed plans, court hearings, dismissals and discharges nationwide. An upgrade to the bankruptcy manager to include EBN allows some current manual actions to be done systematically upon receipt of electronic notification. It will also eliminate the lag time currently happening and will ensure that taxpayers that are in bankruptcy are not contacted for collections once they file bankruptcy - which is required by federal bankruptcy statutes. Justification –Leveraging existing GenTax® functionality for collections, bankruptcy and security of new system functions –Part of “Fair Share ROI initiative”.
Collections / Bankruptcy System Requirements and Design Specification Redesign Collection Stage Flows and Add Customer-level Collections Automate Collections Assignments and Create New Payment Plans Functionality Conversion of Existing Collection Data Create Bankruptcy Cases and Maintain Filing Periods Add Bankruptcy Claims and Custom Penalty and Interest Calculations Create Bankruptcy Case Letters Display Assigned Cases, Close Bankruptcy Cases, Support Electronic Bankruptcy Notification (EBN)Track Bankruptcy Activities, Display Assigned Cases, Close Bankruptcy Cases, Support Electronic Bankruptcy Notification (EBN) Knowledge TransferKnowledge Transfer
Project Timeline Total project implementation – twelve (12) months
DoIT System Impact Use existing hardware and software residing at DoIT Data Center Production implementation of Collections Upgrade/Bankruptcy-EBN project will not impact DoIT – handled by TRD in same fashion as all other GenTax® project moves No additional system impact on network
Security Strategy Utilizes current GenTax® security structure –Groups –Functions –Roles Incorporated into current TRD backup schedule –Full backups completed twice a week –Differential backups taken other five days –Full backups stored on tape once a week –All GenTax® systems housed at DoIT data center All transmitted data encrypted
Conclusion Collections Upgrade/Bankruptcy-EBN will be more effective in automating some of the current manual processes Implementation of Collections Upgrade/Bankruptcy-EBN will help meet requirements set forth by federal bankruptcy statutes Collections Upgrade/Bankruptcy-EBN will maximize the State of New Mexico’s investment in the GenTax® application