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United Electronic Recycling Training! United Electronic Recycling Training!

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Presentation on theme: "United Electronic Recycling Training! United Electronic Recycling Training!"— Presentation transcript:

1 United Electronic Recycling Training! United Electronic Recycling Training!

2 Why Recycle with UER ? Our Mission To become a leading innovative Electronic Recycling solutions company, we are committed to continuous improvement for the company itself, our customers and the environment around us, supporting companies in complying with current and new legislation. With the support of our family and employees we will aim to grow the company, while maintaining successful, long standing business partnerships with both our contractors and our customers" We help with Reducing landfill space We Normally Pick up at no Cost to the Customer We help with Creating less toxic chemical emissions We help people to buy used computers at an affordable price We help Conserve energy use in manufacturing plants We can be used as source of lead for other product We Provide useful donations for charity organizations

3 Training (Phase 1) Step 1 Decide what Target Marketing would be for YOU! A.Executive to Executive Large Corporations-Fortune 500 B. Tele-Locator Simply call and locate Companys with Product! C. Direct Sales Business to Business Work thru civic Groups, Chambers, Kiwanis Club, Rotarys etc. Set up Recycle Events

4 Training Strategy Find & Focus on Niche market 1.Have your Grand Opening contact all previous employers, business owners, colleagues that you currently know and bring them up to date what your doing. Many will point you in the right direction and want to help you! 2.Target a Past knowledgeable industry, such as Growing Medical Field, Educational Institutions, Insurance Companies, leasing Companies, Banking Association, etc… 3.Tele-locator strategy is 100+ calls per day! 4. Direct Sales is 50 business calls per day! With average of 4 appointments to go by and meet client and get inventory list.!

5 Training The Internal Evaluater will determine 3 Things! 1.They will give you and the Customer an evaluation weather the Inventory is Profitable or Not. Many things to consider, such as Location & how many locations, quantity, type of product, shipping, breakdown of particular product. 2.They may want the customer to contribute partial or all cost of shipping product to our Dock. In some cases we may pay Profit sharing to the customer for valuable products. 3.We may pick up Product at a Loss to get future business that will be profitable & to contribute our part in the Go Green Cause. We want to protect all of mankind as much as we can.

6 Training – Telemarketing Script The approach! Hello, this is _____, with UER, Im calling IT Dept!! ( internal Technology) Hi _______ This is ________ with UER and wanted to find if we could help you and your company. We are part of the Go Green solution for E-waste and wanted to find out if you could use a possible NO COST SOLUTION FOR YOUR END OF LIFE, ELECTRONIC EQUIPMENT, SUCH AS computers, OLD COPIERS ECT... We have truck that will be in your area in about 2-3 weeks. All We Need is in inventory list and Location and we can evaluate if you qualify for the NO COST SOLUTION. also we provide a Data Destruction Certificate on all hard-drives. Do you think we can assist You? Listen to see what they have! If they have product ask them to a list of inventory to and we would go from (*****Make sure they send the to you at this Johns with your name on it. That way we will know it was your contact.) Someone will be in contact with them regarding a Pick up date and time! ***** We need a Red form completed on each New customer. Which consist of Co. Name, address, tele#, , contact person INVENTORY LIST, Building location of product.

7 Training – Telemarketing Script The approach! Hello, this is ________, with UER, I was calling IT. I wanted to find out who I would talk to regarding your END OF LIFE, ELECTRONIC EQUIPMENT, SUCH as Computers, Monitors AND OLD COPIERS ECT.. ….. If they do not have any inventory at this time, ask these questions before thanking them and moving on. 1.Can I send you a with link to our company for future needs? Customer power-point 2.Do you have any other companies or customers that could be updating their computer system or have downsized that might be a good referral for our Corporate Recycle crusade?

8 Training- Telemarketing Commonly asked Question & Rebuttals 1.How long have you been in business? Well the management collectively has 7 years of experience in the industry and have goals to become the leading Go Green Electronic Recycling Company in the State! 2.What Certification do you have? We are EPA Certified with a Good Standing and we have one certification we are incorporating as we speak, ISRI. Another is the identity Theft Facta Compliance Certification which we now are in full compliance with the Federal Mandate and is enforced by the Federal Trade Commission. 3.What type of materials do we receive? Everything with an electrical plug or Battery operated. 4.Is most pick-ups Free? The majority are at no cost to the customer for pick-up! and we have Profit share in some cases!

9 Training- Telemarketing Commonly asked Question & Rebuttals 5.Why Should our Company use UER –vs- another company? Our Company first of all, Is family owned and operated with the true intent of putting customers needs first. Our company has been built with the reputation of putting value on integrity, the environment, and most of all a Strong Relationship with our customers for repeat long term partnership. We do everything possible for companies not to have to come out of pocket to manage end of life equipment. That helps the bottom line of any and all companies. 6.What is the process of Determining if a load can be picked up? This goes thru our Internal Evaluator who receives a rough inventory of what a customer has and where it is located and starts determining the process from beginning to end. Then we let the customer know what we can do and when we can do it at their convenience.

10 Training- Telemarketing New Customer Steps Steps 1. Get Estimated Inventory list, like 150 monitors, 20 copiers, ect… by Get New Customer Contact information, like tele #, fax #, , physical address, building product is in. 3. Set a target date along with other pickups in that area and we will confirm or set new time to pick up. (like 2 weeks) 4. Complete (RED) Form, Request of Equipment Disposal & Customer Processing instruction sheet. Fax it or Scan it- .

11 Training- Telemarketing Call List Call List 1. Telephone Book Directory 2. Generate Call list from Internet 3. Chamber of Commerce Directory 4. Or specific industry Directory Each Tele locater will have specific areas to focus in so we dont overlap calls. Such as Oilfield, Ins. Companies, ect…

12 Training REQUIREMENTS 1. Keep a Calendar 2. Create a Week at a Glance Schedule of days and times you will be working and give it to UER. 3. Know and have all telephone # for internal evaluators along with website address and customer power point presentation to be ed. 4. Keep log of how many calls your making per day so we evaluate your ratio of Contacts to Deliveries. 5. Contact one of the Managers often to touch base with activity, results & questions. 6. Give a weekly report of contacts and results by , due Friday Evening by 6 pm. To John Hayes 7. Treat every prospect and customer with Total Respect.

13 Training United Electronic Recycling Contact Information 1501 Summit Ave suite 1 Plano Tx Internal Evaluators Jason Keller Joe Foster Other Contacts if Needed! John Hayes Steve Foster Fax Toll Free Website

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