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Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain Lodge Transitional Living/Learning Center Administrative Offices WELCOME! 1.

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Presentation on theme: "Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain Lodge Transitional Living/Learning Center Administrative Offices WELCOME! 1."— Presentation transcript:

1 Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain Lodge Transitional Living/Learning Center Administrative Offices WELCOME! 1

2 Company Vision: Treating all clients with dignity and compassion Social Integration Model The program at Pasadena Villa revolves around a comprehensive plan of education, support and therapy. All residents have a primary therapist who coordinates a myriad of individuals and group activities; assisting clients in making real gains toward independent living. Structured and supervised social activities and traditional psychotherapy, form the core interventions Every activity must be looked at as an opportunity to provide therapeutic services that increase social functioning 2

3 Customer Service through Social Integration Opportunities include: clean and organized personal and group living areas, good personal hygiene, proper meal time behavior, staff eating with residents, basic socialization skills, staff modeling for residents, social contracts and schedules, conflicts and conflict resolution. 3

4 Governing Board David Nissen, MBA- Managing Director George Kachmarik, LMHC- Clinical Director Valerie & Mike Williams, Facilities Director 4

5 OUR PROMISE TO OUR EMPLOYEES At Renaissance Healthcare Group, our professional staff members are the most important resource in our care and service commitment to our clients/residents. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize professional talents to the benefit of each individual and the company as a whole. Pasadena Villa Network of Services fosters an environment where professional excellence is valued, quality of healthcare is enhanced, individual needs are anticipated and the Pasadena Villa experience is strengthened. 5

6 Renaissance Healthcare group organizational chart Governing Board Kachmarik-Nissen– Williams Culinary ManagerClinical Services Manager Therapist & Interns Culinary Staff Recreational & Expressive Therapists Nursing Staff Facilities & Fleet Manager RCCs & Direct Care Staff Medical Staff Corporate Administrative Services Housekeeping Staff Pasadena Villa, L-II RTF, #8591Pasadena Villa Lake Highland, L-IV, #8635Pasadena Villa Summerlin, L-IV, # 8634 Smoky Mountain Lodge, L Administrator 6

7 Company Products/Services 7

8 Who We Treat Schizophrenia/Schizoaffective Bipolar with Psychosis Anxiety Disorders Aspergers Syndrome Co-occurring substance abuse and addiction 8

9 Referrals: Where Residents come from Hospitals Other facilities Internet Education Consultants Mental Health Professional 9

10 Telephone Protocol Telephone protocols and courtesy RingCentral and Admissions Taking a message/ ing messages 10

11 Pasadena Villa Network of Services Customer Service Standards Our promise: Always make our clients/residents feel welcome Always provide a room that is clean, fresh and organized Always respond promptly to any need that our clients/residents might have Always give our clients/residents the service you would like to have Always treat our clients/residents the way you would like to be treated Always make sure our clients/residents feel they made the right choice by choosing our program 11

12 Policy & Procedures Critical Policy Review: – Reporting abuse or neglect to Clinical Team – Complaints and grievances to Clinical Team – Incident reporting – Staff/Resident Boundaries Policy & Procedures Manual 12

13 HIPAA Compliance Overview Access to Best Notes – User names Notice of Privacy Practices – Limits on Use of Protected Health Information Confidential Communications: , Computers, Phone calls, Written releases 13

14 Resident Rights Complaints and Grievance: How and where to address Resident Rights and Responsibility review/posting (glass case) 14

15 Resident Management Emergency Medical Procedures Management of Aggressive Behavior – Verbal de-escalation – Avoid power struggles – Setting limits – Calling for assistance – Crisis Prevention and Intervention 15

16 Human Resource FAQs ADP online Pay periods and paydays – Scheduling, overtime, – EZ Labor timekeeping/timesheets – Expense Reports and reimbursement Job descriptions Performance evaluations Appropriate attire Smoking Policy Supervisors role 16

17 Benefits Health/dental/vision options Supplemental Insurance Paid Time Off 401K Training and Development (CEUs) 17

18 Workers Compensation Injury Reporting to open the First Report of Injury Allows for immediate physician referral and authorization of initial medical treatment Be prepared with: – FACTS REGARDING THE INJURY. – PERSONNEL INFORMATION: Social Security Number, Date of Hire, Date of Birth, etc. For all life threatening emergencies CALL 911 immediately before reporting your claim! 18

19 Employee Policies Company property – Vehicles, computers, credit cards, keys, etc. Communication – Computer usage, cell phones, social networking Workplace violence Sexual harassment Disciplinary procedure Drug free workplace 19

20 Employee Resources Employee Handbook & Policy Manual Employee Attestation – Resident Rights/Resident Responsibilities Website: employee login Job Description Essential Learning Best Notes 20

21 Safety Policies, Information & Tour Safety Manual & Policy Review Location of First Aid Kits Designated Smoking Areas (residents only) Fire alarm system (locations) Fire Extinguisher (locations) Evacuation procedures & fire drills Safe meeting point area Mechanical room - MSDS Inclement Weather: Weather Radio Company Vehicles 21

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