Presentation on theme: "WELCOME! Pasadena Villa – Orlando"— Presentation transcript:
1 WELCOME! Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain LodgeTransitional Living/Learning CenterAdministrative OfficesWELCOME!
2 Company Vision: Treating all clients with dignity and compassion Social Integration ModelThe program at Pasadena Villa revolves around a comprehensive plan of education, support and therapy. All residents have a primary therapist who coordinates a myriad of individuals and group activities; assisting clients in making real gains toward independent living.Structured and supervised social activities and traditional psychotherapy, form the core interventionsEvery activity must be looked at as an opportunity to provide therapeutic services that increase social functioning
3 Customer Service through Social Integration Opportunities include: clean and organized personal and group living areas, good personal hygiene, proper meal time behavior, staff eating with residents, basic socialization skills, staff modeling for residents, social contracts and schedules, conflicts and conflict resolution.
4 Governing Board David Nissen, MBA- Managing Director George Kachmarik, LMHC- Clinical DirectorValerie & Mike Williams, Facilities Director
5 OUR PROMISE TO OUR EMPLOYEES At Renaissance Healthcare Group, our professional staff members are the most important resource in our care and service commitment to our clients/residents.By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize professional talents to the benefit of each individual and the company as a whole.Pasadena Villa Network of Services fosters an environment where professional excellence is valued, quality of healthcare is enhanced, individual needs are anticipated and the Pasadena Villa experience is strengthened.
6 Renaissance Healthcare group organizational chart Pasadena Villa, L-II RTF, #8591—Pasadena Villa Lake Highland, L-IV, #8635—Pasadena Villa Summerlin, L-IV, # 8634Smoky Mountain Lodge, LGoverning BoardKachmarik-Nissen– WilliamsAdministratorCorporate Administrative ServicesCulinary ManagerClinical Services ManagerFacilities & Fleet ManagerCulinaryStaffTherapist & InternsRecreational & Expressive TherapistsNursingStaffMedicalStaffRCC’s & Direct Care StaffHousekeeping Staff
8 Who We Treat Schizophrenia/Schizoaffective Bipolar with Psychosis Anxiety DisordersAsperger’s SyndromeCo-occurring substance abuse and addiction
9 Referrals: Where Residents come from HospitalsOther facilitiesInternetEducation ConsultantsMental Health Professional
10 Telephone Protocol Telephone protocols and courtesy RingCentral and AdmissionsTaking a message/ ing messages
11 Pasadena Villa Network of Services Customer Service Standards Our promise:Always make our clients/residents feel welcomeAlways provide a room that is clean, fresh and organizedAlways respond promptly to any need that our clients/residents might haveAlways give our clients/residents the service you would like to haveAlways treat our clients/residents the way you would like to be treatedAlways make sure our clients/residents feel they made the right choice by choosing our program
12 Policy & Procedures Critical Policy Review: Policy & Procedures Manual Reporting abuse or neglect to Clinical TeamComplaints and grievances to Clinical TeamIncident reportingStaff/Resident BoundariesPolicy & Procedures Manual
13 HIPAA Compliance Overview Access to Best Notes User namesNotice of Privacy PracticesLimits on Use of Protected Health InformationConfidential Communications: , Computers, Phone calls, Written releases
14 Resident Rights Complaints and Grievance: How and where to address Resident Rights and Responsibility review/posting (glass case)
15 Resident Management Emergency Medical Procedures Management of Aggressive BehaviorVerbal de-escalationAvoid power strugglesSetting limitsCalling for assistanceCrisis Prevention and Intervention
16 Human Resource FAQ’s ADP online Pay periods and paydays Scheduling, overtime,EZ Labor timekeeping/timesheetsExpense Reports and reimbursementJob descriptionsPerformance evaluationsAppropriate attireSmoking PolicySupervisor’s role
17 Benefits Health/dental/vision options Supplemental Insurance Paid Time Off401KTraining and Development (CEUs)
18 Workers’ Compensation Injury Reporting to open the First Report of InjuryAllows for immediate physician referral and authorization of initial medical treatmentBe prepared with:FACTS REGARDING THE INJURY.PERSONNEL INFORMATION: Social Security Number, Date of Hire, Date of Birth, etc.For all life threatening emergencies CALL 911 immediately before reporting your claim!
21 Safety Policies, Information & Tour Safety Manual & Policy ReviewLocation of First Aid KitsDesignated Smoking Areas (residents only)Fire alarm system (locations)Fire Extinguisher (locations)Evacuation procedures & fire drillsSafe meeting point areaMechanical room - MSDSInclement Weather: Weather RadioCompany Vehicles