2 Contents A. Global demand and trends in originating markets for responsible tourism B. The four Ps: Products, Price, Promotion, Place C. Products: Global and international responsible tourism products D. Price: The market demand for responsible tourism E. Promotion: What tour operators are doing to promote responsible tourism; where tourists obtain information about responsible tourism products to plan their holidays; F. Place: Responsible tourism in Tibet and China. G. Responsible marketing H. Discussion questions I. Assignment J. Sources of information
11 Marketing usually considers the 4 Ps Products Price Promotion Place
12 Consumer attitudes to environment and sustainable tourism IssueProportion of sample Source and sample size* Importance of environmentally sensitive policies and practices More likely to book hotels with a good environmental attitude 87% British 60% Australians 54% Americans IHEI study, cited in Anon (2002) (n=300 travellers at airports in UK, Australia and US) Important that their holiday does not damage the environment 71%Stueve, Cook and Drew (2002) (n=4300 adults in the USA) Importance that the holiday should not damage the environment 2000 – 85% 2002 – 87% MORI study for ABTA, cited by Goodwin and Francis (2003) (n=963 British public in 2000; n=713 in 2002) At least fairly important to use a company that accounts for environmental issues when arranging holidays and business trips 1995 – 52% 1997 – 61% Martin and Stubbs (1999) (British Public) Importance of socially responsible policies and practices More likely to book holiday using company with a written code guaranteeing good working conditions, protection of the environment and support of local charities in the tourist destination 1999 – 45% 2001 – 52% Tearfund (2001; 2002) (1999: nationally and regionally representative sample of n=2032 adults in the UK; 2001 n=927) Knowing that they had booked with a company with good ethical practice made their holiday enjoyable 24%Mintel (2001) (n=2028; UK holiday makers=1636) July 2001 Important that holidays benefit people in the destination (e.g. through jobs and business opportunities) 2000 – 71% 2002 – 76% MORI study for ABTA, cited by Goodwin and Francis (2003) (n=963 British public in 2000; n=713 in 2002) Respect towards the ways of living and the traditions of the local host population is the most important criteria when booking a holiday 95%Forschungsinstitut für Freizeit und Tourismus (FIF), Müller and Landes (2000) (German tourists) * The sample size is indicated where known Source: Spenceley (2003)
13 IssueProportion survey (%) Source and sample size* Willing to pay more... in general Would be willing to pay more pay more to ensure environmental preservation 40%MORI (Martin, 2001) (n=693 Package Holiday Takers in September 2000) Prepared to accept a higher price in support of environment protection 74%Forschungsinstitut für Freizeit und Tourismus (FIF) (2002), Muller and Landes, 2000. Willing to pay more if money goes towards preservation of the local environment and reversal of some of the negative environmental effects associated with tourism 35%Tearfund, 2000 Willing to pay more if workers in the destination are guaranteed good wages and working conditions 29%Tearfund, 2000 Willing to pay more... specifically Would pay to offset the carbon-dioxide emission of air travel (at a cost of £7 a flight) 77%MORI study cited in Anon 2002b Would pay to offset the carbon-dioxide emission of car rental (at £1 for a one-week rental) 79%MORI study cited in Anon 2002b Would pay to offset the carbon-dioxide emission of a hotel room (at a cost of £1 per night) 86%MORI study cited in Anon 2002b Prepared to pay between £30 and £70 extra on a 2-week holiday for a hotel that protected the environment MostAnon, 2002 (n=300 travellers at airports in UK, Australia and US) Would pay extra, on average just over 3% (which equates to around £15 on a holiday costing £500) 81%MORI (Martin, 2001) (n=693 Package Holiday Takers in September 2000) Would pay extra 2% (which equates to around £10 on a holiday costing £500) 22%Tearfund, 2000 (UK package tourists) * The sample size is indicated where known Source: Spenceley (2003) What consumers would be willing to pay for environmental and social benefits
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