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1 Computers, Communication, and Groningen Work-Study Program in Computer-Mediated Communication, RuG John Nerbonne & Gisela Redeker 21 Jan 2000.

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Presentation on theme: "1 Computers, Communication, and Groningen Work-Study Program in Computer-Mediated Communication, RuG John Nerbonne & Gisela Redeker 21 Jan 2000."— Presentation transcript:

1 1 Computers, Communication, and Groningen Work-Study Program in Computer-Mediated Communication, RuG John Nerbonne & Gisela Redeker 21 Jan 2000

2 2 Work-Study in CMC, RuG Why CMC? Alfa-Informatica & Communications Work-Study Program –Contents, Structure, Questions Students, Companies, University –Opportunities for Collaboration

3 3 Why Computer-Mediated Communication? IT in Communication – , DTP, FTP, WWW –Voice over IP, Multimedia –Ecommerce, GSM, Wireless Nets IT  ICT Flexible Comm., Multilinguality, Search-Summarize, Multiaccess

4 4 CMC will keep growing Prices still falling, participation rising Gigaport, Gigaworks Business mergers –AOL - Time/Warner –Bertelsmann? New opportunities...

5 5 What hath wrought?  400 Mil. accounts New comm. channels New collaborations Smooth transition text  multimedia Need for screening, …

6 6 Patterns of Communication Sproull & Keisler: who’s communicating what? Face-to-face vs. e-conferencing ( , news) –decision times –proposal making –holding the floor –flaming (venting emotions)

7 7

8 8 Channels of Communication

9 9 Organizational Effects Communication is organizational task, like –purchasing, marketing, bookkeeping,... Organizations evolve to reflect tasks Work evolves, too.

10 10 enables new work forms Allows collaboration without simultaneity (asynchronous) Eases record keeping

11 11 CSCW asynchronous, recorded communication  structure reflecting decision-making, authority, planning,...  “computer-supported co-operative work” (CSCW)

12 12 Emerging Topics Multipurpose DB’s, documentation XML  “on-demand documentation” CMC program: –Electronic Publishing –Database Applications

13 13 Flexible Expression in XML Information Systems deliver via telephone, monitor, PDA, … Info “just in time” CMC program: –Interactive Web Design

14 14 Emerging Topic: Sensitive Access “World-Wide” access can be too much intranets, PICS authorization

15 15 Emerging Topic: Search Thirsty in waterfall? –most IR still tf idf new topics: –web-sensitivity (Google, Clever) –access (Yahoo) CMC program: –IR

16 16 Who is CMC in Groningen? Alfa-informatica –focus on language, text technology Communication Studies –focus on organizational communication other courses from Business, Psychology

17 17 Alfa-informatica Mission: promote ICT in Humanities –foci: language and text technology, databases –instruction: programming, db’s, graphics, statistics, electronic texts, info systems,… –research: voice information (train schedules via telephone) automatic dictionary access (language learning)

18 18 Glosser help with French –endings (grammar) –dictionary access –other examples –word pronunciation web version –www.let.rug.nl/alfa / “projects”

19 19 Train Schedules by Phone speech recognition in telephone info system –“When’s the next train to Zwolle?” NWO program with KPN, Philips 80K conversations in ‘97 Groningen –words, sentences –G. van Noord, leader –more accurate than competitors

20 20 Communication Studies Mission: understand and improve organizational communication –focus: language and media –instruction: context analysis, assessment of effects analysis of texts, meetings, film/tv, Web sites –research: discourse structures, cognitive processing corporate communication

21 21 Projects Corporate Communication on the Web, e-commerce Acceptance and use of intranet applications ICT for issues management ICT in customer service

22 22 CRCC Communication Research and Consultancy Center diagnostic communication audits communication management seminars and training

23 23 CMC Opportunity: manipulate medium- dependence of communication –useful technically (flexible delivery) Problem: volatile subject matter –keep rapid change under microscope Solution: business alliances

24 24 Business Alliances Work-Study (“duaaltraject”) –requires 6 month work period –supervision from business and university –possible final project 3-4 month further collaboration

25 25 CMC Principles of Comm. Organizational Comm. Media and Computers Information Graphics Electronic Publishing Databases Principles ICT Information Systems Interactive Web Design Information Retrieval Database Applications CSCW

26 26 Work-Study in CMC: Gains University Broader view of CMC Business alliances Businesses Systematic view of CMC Contact with potential employees Students Entry into dynamic area Broaden professional network

27 27 CMC Team Leonie Bosveld, ICT Basics, Advising Erik van den Hout, XML, Interactive Web Design Hennie Klein, Information Retrieval Edwin Kuipers, Databases, Authorization John Nerbonne, Language Processing Gisela Redeker, Organizational Communications Petra Smit, Multilingual Processing

28 28 Potential CMC Partners Gemeente Groningen Castel Wisdom Assoc., Assen Cascade KPN TNO Small Business Center, Groningen

29 29 CMC active scientific area commercially applicable interested partners solid team


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