3 Vietnam Population – 83Million with annual growth rate of 2.23% Average age – 25 years old and 40% of population is under 20 yrs old.GDP – 8.7%Area – North to the south 1,650Km, East to the west 600Km
4 Current issues and problems Environmental and sociological issuesBilateral relationships with other countries (Vietnam War finished 1976)APEC (2006) & WTO(2007)Melting Pot
11 When we start? Joined in Jul 2007 Started Origin8 campaign in Aug 2007 Situation:Weekly Origin8 meetingMeeting was only available on management levelVery less staff know about Origin8People don’t remember and don’t really understand the meaning of each principle
12 Brand Committee meeting Origin8 activitiesDaily ChantingGood job! ReviewMVPCircle ActivityBrand Committee meetingStatus when I cameJul-07xPresent statusJul-08o
14 Daily chanting 1. Daily activities Daily chanting have been implemented last month in most hotel’s section. It has been conducting in Vietnamese since Vietnamese Origin8 book has been introduced
15 By using Good job box, there are more good jobs have been recognized. Good job reviewUsing Origin8 board to share good Job sheets in month and update also other Orign8 informationBy using Good job box, there are more good jobs have been recognized.
16 2. Weekly activities Origin8 meeting Weekly Origin8 meetings: to establish different campaign in each period. Origin8 meeting enhance presentation skills and group working.
17 Photo of Origin8 teamThere were 8 Origin8 secretaries from 8 different departments, theywas assigned to be in charged and assist Head department in termof promoting Origin 8 within their own perspective department.
18 3. Monthly activities Birthday Party Here are some photos about Birthday Party. I feel it is very important to hold the party every month because it brings a chance for staff and management to stay closer and having more contact.
19 Housekeeping OlympicWith a purpose of having funs at work, Housekeeping Olympic was organized.
20 Origin8 training classTo promote Origin8 efficiently, first of all, staff must first understand the significance of Origin8. Therefore we’ve decided to conduct Origin8 in monthly basic. In the session, we explain in details 8 Origin8 principles, and also we bring out some situation and teach them how to handle with different case.To promote Origin8 efficiently, staff must first understand the significance of Origin8. Thus we runs an Origin 8 Class that is attend by staff from different hotel’s section.
21 Established Brand Improvement Committee to select EOQs MVP systemEstablished Brand Improvement Committee to select EOQsBI selects EOQs from Good Job received.Then submit the selection to Executive Committee in order to have final decision. The executive Committee includes GM, DOS, FBD and FC
22 Employee awards and publicizes Good Job awardEOQ awards:Employee of the quarter: from front of the house and back of the houseCasual of the quarterManager of the quarterPreviously, we do have EOQ, employee of the quarter, but from now on we also have Casual of the quarter and Manager of the quarter. There are a bit different between Casual and contract staff since casual staff is a kind of part time employee, they receive different benefits than contract staff.
31 ChangesOrigin8 is more well known in the hotel, more people get understand about 8 principle of the Origin8More people get involved into Origin8 activitiesMore good job are nominated and selected from among staffs.More works being done by proactively than being forced
33 Action planFollow up the structure of JHC hotels to complete 7 steps like: daily chanting, good job review, MVP system and circle activity..Establish an effective training program middle management level such as: leadership skills, followed up customer care, and team buildingRotated Origin8 secretaries in each department in order to get more people involved in Origin 8 campaigns and activities.
34 RecommendationOrigin8 poster should be used simple English, easy to understand and be more specificCross training for Origin8 secretariats to exchange and share information among Nikko hotels.