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2 Verbal Defense & Influence Basic Manual Sequence Revised November 4, 2011 Powered By

3 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 2 Dr. George Thompson, the English professor- turned-street-cop who ultimately taught one million professionals the art of verbally redirecting negative behavior, passed away June 7 at his home in Auburn, New York. He was 69. Dr. Thompson, known as Doc to the legions of professionals trained in his methodology of Verbal Judo, developed his tactics by witnessing seasoned law enforcement professionals whom he affectionately called salty old dogs talk down violence and generate voluntary cooperation in real- time crisis situations. Through his Verbal Judo Institute and, recently, under its new brand of Verbal Defense & Influence, Dr. Thompson led a legion of global trainers who taught these tactics to law enforcement within police forces large and small. In Memorial

4 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 3 Introduction Verbal Judo is a well established method of providing public safety personnel with Tactical Communication skills. Law enforcement situations have the potential for getting out of hand. Knowing how to redirect a persons behavior with words is a officers most important weapon for keeping everyone safe.

5 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 4 5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. 1.All people want to be treated with dignity and respect. 2.All people want to be asked rather than being told to do something. 3.All people want to be told why they are being asked to do something. 4.All people want to be to be given options rather than threats. 5.All people want a second chance.

6 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 5 Times They are a Changing What are three things that you need to remember when dealing with todays law enforcement arena

7 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 6 Changing Times 1.We need to stop REACTING to threats and start RESPONDING to the ongoing situation 2.Our Force Response will no longer be viewed as a photograph. It is now viewed as a full length feature film. 3.More and more the justification for our force response will be based in the verbal component – Not merely in the physical aspect of our force response.

8 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 7 Program Format Professionalism Communication Theory Tactics Related Information

9 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 8 Tactical Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept

10 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 9 L.E.A.P.S. Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase 5.Summarize

11 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 10 S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities

12 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 11 Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Department, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close

13 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 12 Tactical 5 Step Concept 1.Ask 2.Set Context 3.Give Options 4.Confirm Noncompliance 5.Act – Disengage and/or Escalate Is there anything I can say …to get you to … I would like to think so.

14 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 13 Verbal Judo Template L. S. 8.1 5.1 S. E. A. 8.2 5.2 A / B / C A. A. F. 8.3 5.3 A / B /C F. P. * 8.4 5.4 E. S. R. 8.5 5.5 R. 8.6 8.7 8.8

15 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 14 Part One

16 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 15 Part One: Professionalism Part One - Professionalism Goals of Course Traits Goal – GVC Force OptionsKata 1 Habit of Mind 3 TypesKata 2 DeflectorsKata 3 Contact Professional WeaknessesKata 4 Art of RepresentationKata 5

17 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 16 Goals of the Course STAFF SAFETY Enhanced Professionalism Decreased Citizen Complaints Decreased Vicarious Liability Lessen Stress Court Power & Articulation Increased Officer Morale

18 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 17 Traits of a Professional High Visibility Quick Decisions Codified Body of Knowledge –Imminent Jeopardy –Preclusion Continuous Training Adapt to Change Ethical Standard of Conduct Licensed; Badge A Symbol Of Public Trust

19 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 18 The Traditional Goal of Professional Intervention is to GVC Generate Compliance Voluntary

20 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 19 GVC3 Revisited Communications 3 Cs 1.Compliance 2.Cooperation 3.Collaboration

21 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 20 The Thin Blue Line The Rails of Common Sense & Decency Our Job Meet & Greet and O.N.A.R. Overcome Natural Adversarial Relationship

22 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 21 Our Service To The Community We Think For Others As They Might Think For Themselves 48-72 Hours Later.

23 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 22 Force Continuums vs. Intervention Options 1. Professional Presence 2. Dialog (Moving Beyond Words) 3. Control Alternatives 4. Protective Alternatives 5. Deadly Force

24 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 23 S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities

25 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 24 Habit of Mind mushin

26 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 25 Dis / interest Non Bias mu / shin NO MIND =

27 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 26 Three Kinds of People NICE DIFFICULT SNEAKY You Must Be Skillful With All Three.

28 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 27 Difficult People A Difficult Person will always tell you no, the first time you tell them to do something, but somewhere around the second, third, or fourth time, when handled properly, 9 out of 10 will comply

29 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 28 Showtime Showtime is a term used to mentally prepare the officer (tactical mind set) for the task at hand. It reminds the officer to use only his professional face and, to use words that will generate voluntary compliance.

30 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 29 Know Your Weaknesses Name It: Define It: He Who... Mr. Wanna Bet Challenges My Authority Own It!. The Path To Strength Is Built On Recognized Weaknesses. Hot Buttons or Triggers

31 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 30 Anatomy of a Verbal Assault Why people verbal assault you? Professional and Personal Face Who has access to your Personal Face Ego is the On Ramp to Personal Face What is Personal Face What types of verbal attacks do people use to verbal assault you? How to render the verbal assault impotent? Preparing to meet Pete A concept created by Doug Haig, Verbal Judo National Trainer

32 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 31 Types of Verbal Assaults Authority Profanity Personal Threats Family Safety Other Staff Members Physical Features Age Sex / Sexuality Skill / Competence Education Economic Status Religion ETC.

33 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 32 How To Handle Verbal Abuse I preciate that, but... I understan that, but... I hear that, but... I got that, but... Im sorry you feel that way, but.... Note: Combination Phrases Work Best Natural Reaction = Confrontation Vs. Studied Response = Deflection & Redirection

34 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 33 Reasons To Use Deflection Techniques It Makes You Feel Good! Springboard-Focus Technique Playground America It Disempowers the Other It Sounds Good! preciate that, But P L Goal

35 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 34 5 Types of Deflectors Funny Word Blocks Serious Word Blocks Polite Threat Word Blocks Mobilizing the Audience Word Blocks Sudden Assault (Time Out) Word Blocks

36 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 35 Funny Word Block Rules Quick Appropriate Not a Counter Punch Note:Must be delivered with the right face, tone, and body language with an non aggressive use of distance

37 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 36 Three Principles Of Verbal Judo Say What You Want, DO What I SAY unless safety is threaten. I Have The Last ACT, I GIVE You The Last Word! REspect Vs. Respect.

38 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 37 Personal vs. Professional Face OfficerContact Ps Face CONFLICT Pr Face Ps Face WinWin.

39 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 38 5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. 1.All people want to be treated with dignity and respect. 2.All people want to be asked rather than being told to do something. 3.All people want to be told why they are being asked to do something. 4.All people want to be to be given options rather than threats. 5.All people want a second chance.

40 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 39 The Art of Representation Dept. You C Rage Fear Anxiety Drugs Laws Policies Procedures Constitution Bill of Rights GVC Ego Power & Safety Hammer = Disharmony

41 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 40 Complete Public Transparency Although the change had already begun more than ten years ago, after the global media frenzy of the Rodney King Video, it has now exploded into an era of complete public transparency. At no time in history has police business been more public. Police response, both appropriate and improper, is no longer just caught on the front page of a newspaper or on television. Police business is now the posted on YouTube where 100,000s, even millions of people, watch it over and over again. Our actions are now immortal and capable of being viewed forever on the Internet. This is one of the major differences in police work from a decade ago. Never before has the need for professional police conduct been more important. As Dr. George Thompson of the Verbal Judo Institute loves to say You need to look good and sound good or no good. We, the police, need to be act, talk, and be more professional than ever before. Our personal and professional survival demands it.

42 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 41 Thinking Right Sometimes officers find themselves in the same Square Box that other people find themselves in. They are under the influence and out of control. They need our help, it is up to us to help our fellow officers think right. We are our brother and sister officers keepers as they are ours.

43 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 42 Ethical Intervention Concept As the meaning of ethics is rooted in the Greek word, ETHOS meaning "Self", ethical intervention might well be thought of as "the representative self acting to uphold THE standard of conduct expected by one's office. Whenever our 'personal self' acts in contradiction to our 'representative self' we need another to act for us as we would act under better conditions--hence "Ethical Intervention. In other words, Ethical Intervention is an act that helps sustain our best Representational Power under stress. It is, then, THE act of the Art of Representation. Dr. George Thompson Verbal Judo Institute

44 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 43 Ethical Interventions Professional – Pre Incident Prevention –Raise / Maintain Personal Ethical Presence –Performance of your Personal Ethical Presence –Impacted Other Officers by your Personal Ethical Presence Direct – Contact Officer Override –Level One: Verbal –Level Two: Positioning –Level Three: Physical Delayed – Post Incident Remedies –Make an Apology, when and if appropriate –Debrief Incident – Improve Future Behavior –Supervisor Notification / Report Writing

45 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 44 Part Two

46 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 45 Part Two: Communication Theory Street Truth 1Kata 6 Street Truth 2 Kata 7 Street Truth 3 Role – VoiceKata 8 Voice – ONVKata 9 90 – 10 PrincipleKata 10 3 Proxemics Examples Cutting the Herd Misreading the Scene Loss of Proxemic Control

47 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 46 L.E.A.P.S. Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase 5.Summarize

48 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 47 Communication The Opposite of Talking Should Be Listening, But for Most People It Is Waiting… Waiting To Interrupt!.

49 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 48 L.E.A.P.S. Concept Listen –Open & Unbiased –Hear Literally –Interpret Accurately –Act Appropriately.

50 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 49 Listening Components Words Tone of Voice Facial Expressions Body Language Context of the Situation Distance / Positioning

51 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 50 L.E.A.P.S. Concept Empathize –To See Through The Others Eyes –Construct A Verbal Means To Relate To The Subject –You Do Not Have To Agree… Simply Understand The Others Perspective.

52 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 51 Tactical Empathy Tactical Empathy refers to the active intelligence gathering of a professional investigator who is attempting to learn what a person is thinking in an attempt to learn how to generate voluntary compliance, cooperation, and collaboration.

53 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 52 L.E.A.P.S. Concept Ask (Five Types of Questions) –Fact Finding –General –Direct –Leading –Opinion Seeking.

54 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 53 L.E.A.P.S. Concept Paraphrase - The Sword of Insertion Let Me Be Sure That I Understand What You Just Said. HIS Meaning Dressed In Your Words, So That You Can BOTH Understand It.

55 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 54 Paraphrase 1. Sword of Interruption "Let me be sure I understand what you just said!" 2. The others perceived Meaning in Your Words. "You're feeling ________, because of ________. True? Be Disinterested! It means to put the other persons perceived MEANING into your WORDS and give it back to them to modify or clarify. X Y M

56 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 55 The Art Of Paraphrasing You Can Interrupt And Not Generate Resistance. No One Will Listen Harder Than To His OWN Point of View. It Creates Empathy - The Other Will Believe You Are Trying To Understand. It Often Makes The Other Modify Their Initial Statement After Hearing Their Meaning In Different Words.

57 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 56 L.E.A.P.S. Concept Summarize –Creates Decisiveness & Authority –Reconnects Communication When Temporarily Interrupted. –Checks on Understanding –Improves Memory Retention

58 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 57 Three Street Truths 1.People never say what they mean … especially under stress 2.2 People = 6 Six People 3.93% of your communication is your delivery style

59 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 58 The Art Of Translation M1 Code Ensure Proper Decoding Feedback External Noise Influence Under the Influence Send

60 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 59 Communication WORDS MEANING HELP FEAR VIOLATED MY STUFF TIME RESPOND To The Meaning, Never REACT To The Words.

61 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 60 Roles Two People = 6 Real Self Self As Seen By Self *Self As Seen By Others X Real Self Self As Seen By Self Self As Seen By Others Y * How Others See You Is Important For Officer Safety.

62 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 61 From The Receivers Point Of View Content= 7-10% Voice=33-40% O.N.V.=50-60% (Other Non-Verbals) 93% = Delivery Style.

63 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 62 Content 7 - 10% Your Words Your Credibility Being right never convinced anyone! Credibility = Credo Belief Power & Influence History

64 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 63 Voice 33 - 40% How you Say It If theres a contradiction between Content & Voice, which should you believe?

65 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 64 Role vs. Voice H RoleVoice Professional Language, Tone, and other ONVs 7 - 10%33-40%

66 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 65 Voice Tone = Attitude Pace = Speed Pitch = High or Soft Modulation:Ebb & Flow The Voice is a Window of a Subjects Intentions.

67 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 66 Its Not What You Say, Its HOW You Say It! I Never Said He Stole The Money

68 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 67 Other Non - Verbals 50 - 60% Body Language Proxemics: Spatial Relations If theres a contradiction between Voice & ONV, which should you believe?

69 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 68 Voice vs. O.N.V. H Voice People Will Believe The O.N.V.. O.N.V. 33-40%50-60%

70 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 69 Other Non - Verbals Body Language If theres a contradiction in body language, be prepared to believe the minor element. 90 + 10 -

71 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 70 Other Non - Verbals Proxemics: Spatial Relations Where you are in regards to the other person. And, will it enhance or inhibit communication?

72 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 71 Proxemics Remaining Alert Control of Distance Personal Danger Zone Relative Positioning Contact Cover Multiple Subjects Cutting Herd Tactics (Divide & Control) Reasonable Arc Concepts

73 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 72 33 Unaware (White) Total Relaxation in a Safe Place Unaware (White) Total Relaxation in a Safe Place DESCRIPTION COLOR CODE OFFICER RESPONSE Relaxed but Alert (Yellow) Scanning for Possible Threats Relaxed but Alert (Yellow) Scanning for Possible Threats Ready to Act (Orange) Focusing on Possible Threats Ready to Act (Orange) Focusing on Possible Threats Action State (Red) Respond to Threats: Disengaging and or Escalating Action State (Red) Respond to Threats: Disengaging and or Escalating Blind Panic (Black) Indecisive and/or Excessive Response to Threat Blind Panic (Black) Indecisive and/or Excessive Response to Threat 1. 2. 3. 4. 5. Developed by Jeff Cooper, clarified by Bob Coach Lindsey

74 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 73 Public a. Social b. c. Personal d. Intimate

75 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 74 R.A.M. II - P.D.Z The Personal Danger Zone 4 - 6 90°

76 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 75 Developed by John Desmedt Composed by Gary T. Klugiewicz Designed & illus. ©. 1986 K.E.Keith 32 INSIDE 1 1 2 2 2 2 2 1/2 3 3 1 1

77 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 76 O X In Control Proxemics (Spatial Relations)

78 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 77 O X O Proxemics (Contact / Cover) Best Position

79 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 78 OX X X X X O 90° Divide & Control Taking Control Proxemics (Spatial Relations)

80 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 79 R.A.M. The Reasonable Arc of Movement XC1 C2 X C1 C2 X C1C2 R.A.M.

81 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 80 Part Three

82 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 81 Part Three: Tactics Verbal Karate v. Verbal Judo Define VJ Physical Demo Wrist Grab Handshake Making Initial ContactsKata 11 DisasterKata 12 SuccessKata 13 Managing Verbal ResistanceKata 14 Art of TranslationKata 15 Art of MediationKata 16 LEAPS Thin Blue LineKata 17 Art of ParaphrasingKata 18 ERPPKata 19 DomesticKata 20 Moving Beyond WordsKata 21

83 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 82 Verbal Judo vs. Verbal Karate Verbal Karate Unprofessional Express Personal Feelings Self-Referential Language - I - me Not in Contact Off-target Reactions Verbal Judo Professional Use of Words to Achieve Professional Objectives In Contact with Audience Skillful Communication That is On-Target.

84 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 83 Tactical Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept

85 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 84 L.E.A.P.S. Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase 5.Summarize

86 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 85 S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities

87 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 86 Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Assignment, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close

88 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 87 Tactical 8 Step Concept Performance Tips Use Interrogatory Tone of Voice Pause first after saying, The Reason I Stopped You is... Pause again after asking, Is There any Justifiable Reason for … Forecast for Weapons before asking for Identification or allowing them to access possible weapons Harmonize Decision and Close Steps

89 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 88 P.A.V.P.O. Concept The Rhetorical Perspective Perspective – Know / Control Audience – Read Voice(s) – Adopt Purpose – Desired Results Organization – Beginning/Middle/End

90 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 89 The Art of Mediation C JOB MONEY HOME JAIL COURT RECORD OPEN THE BOX WITH OPTIONS GVC

91 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 90 Tactical 5 Step Concept 1.Ask 2.Set Context 3.Give Options 4.Confirm Noncompliance 5.Act – Disengage and/or Escalate

92 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 91 The Domestic KATA YX CONFLICT The Practical Appeal

93 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 92 Rattle Snake & Cobra Analogy

94 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 93 Tactical 5 Step Concept Performance Tips Use Interrogatory Tone when Asking Use Declarative Tone when Setting Context and Shut Down Your Reasons before Continuing Use Service tone when Giving Options Be ever more polite tone on Confirmation Confirmation: Is there anything that I can say … to get you to … I would like to think so. You Can Go Back to 5.2 if You Meet a Lessening of Resistance on the Subjects Part Acting includes Disengaging and/or Escalating

95 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 94 Tactical 5 Step Chant 1.Ask 2.Tell Them Why 3.Give Them Options 4.Confirm 5.Act

96 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 95 E.R.P.P. The Four Appeals: Sources Of Persuasion ETHICAL RATIONALPERSONAL PRACTICAL PERSUASION

97 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 96 ©The Verbal Judo Institute, Inc 96 E.R.P.P. The Four Appeals: Sources Of Persuasion ETHICAL RATIONALPERSONAL PRACTICAL PERSUASION YOUR ALLIANCE IS YOUR ETHICAL APPEAL AND IT IS THE MOST POWERFUL This is the second most powerful appeal and it is the GREED PRINCIPAL –if they have something to win or lose – then you have something to USE!!! This appeal is GVC by using an off beat strategy. This is reasonable and logical…. But people dont care about logic when they are upset. 1 2 4 3

98 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 97 Tactical 5 /Step Voices V1 – Interrogatory Voice V2 – Declarative Voice V3 – Service Oriented Voice V4 – Collaborative Voice

99 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 98 5 Step Hard Style Ask Ethical Appeal Set Context Rational Appeal Options Personal Appeal Confirm Practical Appeal ACT

100 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 99 5 Step Hard Style Ask Art Of Representation Set Context Art Of Translation Options Art Of Mediation Confirm V 4 A 4 ACT

101 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 100 5 Step Hard Style Ask V 1 A 1 Set Context V 2 A 2 Options V 3 A 3 Confirm V 4 A 4 ACT Explain 0/10 7/10 8/10 Close Down 1.Positive Tone 2. Pos./Neg. 3. Specific Command = Ps Face 9/10 4. Greed

102 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 101 ©The Verbal Judo Institute, Inc 101 5 Step with Voice & Appeal Ask Voice 1 Appeal 1 Interrogatory Tone E thical Set Context Voice 2 Appeal 2 Declarative Tone Rational Options Voice 3 Appeal 3 Service Tone Personal Confirm Voice 4 Appeal 4 Confirmation Practical Most Courteous Tone ACT Explain 0/10 will do as asked 7/10 will do it when you explain why 8/10 will do it if there is something in it for them C 1. Use Pos. first over Neg 2. Be Specific 3. Use the Greed Principle Command = Ps Face 9/10 watch for A lessening of Resistance…go Back & rephrase context

103 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 102 Crisis Intervention Concept Pre-Intervention Preparation 1. Calm yourself, autogenic breathing. 2. Center yourself, get focused. 3. Develop a strategy for intervention.

104 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 103 Crisis Intervention Concept Crisis Intervention Format 1. Attempt to get persons attention. 2. Check on their perception of reality. 3. Attempt to establish a rapport. 4. Explain your perception of reality. 5. Move towards resolution.

105 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 104 P.A.C.E. Concept How to Diagnose a Verbal Encounter Problem – your perspective / their perspective Audience – relationship / experience / your role Constraints – obstacles: ignore/step around/use Ethical Presence – professional presence projected

106 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 105 Verbal Judo Street Maxims Its Not Enough To BE Good, You Have To LOOK Good & SOUND Good, or Its NO Good! Never Step On Ones Personal Face! The Goal Is To Be RESPECTED On The Streets! People Are Like Steel - When They Lose Their Temper They Are Useless!

107 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 106 Principles Of Disinterest Always Keep Professional Face Always Treat Others As You Would Want To Be Treated... Under Identical Circumstances Never Inflate People With Adrenaline Flexibility Is Strength - Rigidity Weakness Redirect Rather Than Resist.

108 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 107 Part Four

109 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 108 Format Physical Stabilization Debriefing Report Writing

110 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 109 Six Levels of Stabilization 1.Presence 2.Verbal 3.Standing 4.Wall 5.Ground 6.Special Restraints

111 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 110 Purpose of Debriefing Improve Future Performance

112 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 111 Closure Principle Leave people better than they were feeling at their worst

113 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 112 Types of Debriefing Immediate Subject / Scene Debriefing Immediate Team Debriefing Formal Debriefing Process

114 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 113 Training Debriefing Sequence Are you OK? Wellness Check How do you think you did? What happened? Positive comment, if possible What would you do different next time? Instructor, role player, and/or peer jury comments Instructor Summation

115 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 114 Report Writing Winning the Battle and the War Wopershall Report Tac Com Report Evaluation Template Report Evaluation Practical What is Your Plan First Responder Philosophy Disturbance Resolution Model UOF Documentation Checklist

116 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 115 Remember If you dont write it down … and it would make you look good … it didnt happen

117 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 116 Verbal Judo Template L. S. 8.1 5.1 S. E. A. 8.2 5.2 A / B / C A. A. F. 8.3 5.3 A / B / C F. P. * 8.4 5.4 E. S. R. 8.5 5.5 R. 8.6 8.7 8.8

118 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 117 Justifiable Techniques Are Either: 1."trained (technique)", or 2."a dynamic application of (a trained) technique", or 3."not trained, but justifiable under the circumstances

119 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 118 Articulation Section Remember: If you dont write it down … Justifiable Technique Control Theory First Responder Philosophy Disturbance Resolution Model Use-of-Force Documentation Checklist

120 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 119 Book List Verbal Judo: Words as a Force Option - Thompson Verbal Judo: The Gentle Art of Persuasion - Thompson Verbal Judo: Redirecting Behavior with Words - Thompson The Verbal Judo Way of Leadership – Thompson Art of War – Sun Tzu Blink - Gladwell Emotional Survival for Law Enforcement – Gilmartin On Killing / On Combat - Grossman Values for a New Millennium - Humphrey Zen in the Martial Arts - Hyams

121 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 120 Websites www.VerbalDefenseandInfluence.com www.VerbalJudo.com www.PoliceOne.com www.CorrectionsOne.com newsline@CalibrepPress.com www.AcmiSystems.net www.nwtc.edu/publicsafety www.ResGroupIntl.com www.ForceScience.org www.PurposefulDevelopment.com


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