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Verbal Defense & Influence Basic Manual Sequence

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1 Verbal Defense & Influence Basic Manual Sequence
Powered By Verbal Defense & Influence Basic Manual Sequence Revised November 4, 2011

2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Dr. George Thompson, the English professor-turned-street-cop who ultimately taught one million professionals the art of verbally redirecting negative behavior, passed away June 7 at his home in Auburn, New York. He was 69. Dr. Thompson, known as “Doc” to the legions of professionals trained in his methodology of Verbal Judo, developed his tactics by witnessing seasoned law enforcement professionals — whom he affectionately called “salty old dogs” — talk down violence and generate voluntary cooperation in real-time crisis situations. Through his Verbal Judo Institute and, recently, under its new brand of Verbal Defense & Influence, Dr. Thompson led a legion of global trainers who taught these tactics to law enforcement within police forces large and small. In Memorial ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

3 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Introduction Verbal Judo is a well established method of providing public safety personnel with Tactical Communication skills. Law enforcement situations have the potential for getting out of hand. Knowing how to “redirect a person’s behavior with words” is a officers most important weapon for keeping everyone safe. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

4 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. All people want to be treated with dignity and respect. All people want to be asked rather than being told to do something. All people want to be told why they are being asked to do something. All people want to be to be given options rather than threats. All people want a second chance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

5 Times They are a Changing
What are three things that you need to remember when dealing with today’s law enforcement arena ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

6 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Changing Times We need to stop REACTING to threats and start RESPONDING to the ongoing situation Our Force Response will no longer be viewed as a photograph. It is now viewed as a full length feature film. More and more the justification for our force response will be based in the verbal component – Not merely in the physical aspect of our force response. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

7 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Program Format Professionalism Communication Theory Tactics Related Information ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

8 Tactical Communication
LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

9 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

10 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

11 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Department, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

12 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 5 Step Concept Ask Set Context Give Options Confirm Noncompliance Act – Disengage and/or Escalate Is there anything I can say …to get you to … I would like to think so. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

13 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Verbal Judo Template L. S S. E. A A / B / C A. F A / B /C F. P * E. S. R R. 8.6 8.7 8.8 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

14 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Part One ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

15 Part One: Professionalism
Goals of Course Traits Goal – GVC Force Options Kata 1 Habit of Mind 3 Types Kata 2 Deflectors Kata 3 Contact Professional Weaknesses Kata 4 Art of Representation Kata 5 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

16 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Goals of the Course STAFF SAFETY Enhanced Professionalism Decreased Citizen Complaints Decreased Vicarious Liability Lessen Stress Court Power & Articulation Increased Officer Morale ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

17 Traits of a Professional
High Visibility Quick Decisions Codified Body of Knowledge Imminent Jeopardy Preclusion Continuous Training Adapt to Change Ethical Standard of Conduct Licensed; Badge A Symbol Of Public Trust ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

18 The Traditional Goal of Professional Intervention is to GVC
Generate Voluntary Compliance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

19 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
GVC3 Revisited Communications 3 C’s Compliance Cooperation Collaboration ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

20 The Thin Blue Line The Rails of Common Sense & Decency Our Job
Meet & Greet and O.N.A.R. Overcome Natural Adversarial Relationship ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

21 Our Service To The Community As They Might Think For Themselves
We Think For Others As They Might Think For Themselves 48-72 Hours Later. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

22 Force Continuums vs. Intervention Options
1. Professional Presence 2. Dialog (Moving Beyond Words) 3. Control Alternatives 4. Protective Alternatives 5. Deadly Force ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

23 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

24 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Habit of Mind “mushin” ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

25 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
“mu / shin” NO MIND Dis / interest = Non Bias ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

26 You Must Be Skillful With All Three.
Three Kinds of People You Must Be Skillful With All Three. NICE DIFFICULT SNEAKY ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

27 Difficult People A Difficult Person will always tell you no,
the first time you tell them to do something, but somewhere around the second, third, or fourth time, when handled properly, 9 out of 10 will comply ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

28 “Showtime” Showtime is a term used to mentally prepare
the officer (tactical mind set) for the task at hand. It reminds the officer to use only his professional face and, to use words that will generate voluntary compliance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

29 Know Your Weaknesses Mr. “Wanna Bet” Name It: He Who . . . Define It:
Hot Buttons or Triggers Challenges My Authority Own It!. The Path To Strength Is Built On Recognized Weaknesses. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

30 Anatomy of a Verbal Assault
Why people verbal assault you? Professional and Personal Face Who has access to your Personal Face Ego is the On Ramp to Personal Face What is Personal Face What types of verbal attacks do people use to verbal assault you? How to render the verbal assault impotent? Preparing to meet Pete A concept created by Doug Haig, Verbal Judo National Trainer ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

31 Types of Verbal Assaults
Authority Profanity Personal Threats Family Safety Other Staff Members Physical Features Age Sex / Sexuality Skill / Competence Education Economic Status Religion ETC. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

32 How To Handle Verbal Abuse
Natural Reaction = Confrontation Vs. Studied Response = Deflection & Redirection “I ‘preciate that, but . . .” “I understan’ that, but . . .” “I hear that, but . . .” “I got that, but . . .” “I’m sorry you feel that way, but . . .”. Note: Combination Phrases Work Best ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

33 Reasons To Use Deflection Techniques
It Makes You Feel Good! Springboard-Focus Technique preciate that, But P L Goal Playground America It Disempowers the Other It Sounds Good! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

34 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Types of Deflectors Funny Word Blocks Serious Word Blocks Polite Threat Word Blocks Mobilizing the Audience Word Blocks Sudden Assault (Time Out) Word Blocks ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

35 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Funny Word Block Rules Quick Appropriate Not a Counter Punch Note: Must be delivered with the right face, tone, and body language with an non aggressive use of distance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

36 Three Principles Of Verbal Judo
Say What You Want, DO What I SAY unless safety is threaten. I Have The Last ACT, I GIVE You The Last Word! REspect Vs. Respect. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

37 Personal vs. Professional Face
Officer Contact CONFLICT Ps Face Ps Face Ps Face Pr Face Win Win. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

38 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. All people want to be treated with dignity and respect. All people want to be asked rather than being told to do something. All people want to be told why they are being asked to do something. All people want to be to be given options rather than threats. All people want a second chance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

39 The Art of Representation
Hammer = Disharmony Ego GVC Rage Dept. C Drugs Fear You Anxiety Laws Policies Procedures Constitution Bill of Rights Power & Safety ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

40 Complete Public Transparency
Although the change had already begun more than ten years ago, after the global media frenzy of the Rodney King Video, it has now exploded into an era of complete public transparency. At no time in history has police business been more public. Police response, both appropriate and improper, is no longer just caught on the front page of a newspaper or on television. Police business is now the posted on YouTube where 100,000’s, even millions of people, watch it over and over again. Our actions are now immortal and capable of being viewed forever on the Internet. This is one of the major differences in police work from a decade ago. Never before has the need for professional police conduct been more important. As Dr. George Thompson of the Verbal Judo Institute loves to say “You need to look good and sound good or no good.” We, the police, need to be act, talk, and be more professional than ever before. Our personal and professional survival demands it. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

41 brother and sister officer’s keepers
Thinking Right Sometimes officers find themselves in the same Square Box that other people find themselves in. They are “under the influence” and out of control. They need our help, it is up to us to help our fellow officers think right. We are our brother and sister officer’s keepers as they are ours. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

42 Ethical Intervention Concept
As the meaning of ethics is rooted in the Greek word, ETHOS meaning "Self", ethical intervention might well be thought of as "the representative self acting to uphold THE standard of conduct expected by one's office. Whenever our 'personal self' acts in contradiction to our 'representative self' we need another to act for us as we would act under better conditions--hence "Ethical Intervention. In other words, Ethical Intervention is an act that helps sustain our best Representational Power under stress. It is, then, THE act of the Art of Representation. Dr. George Thompson Verbal Judo Institute ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

43 Ethical Interventions
Professional – Pre Incident Prevention Raise / Maintain Personal Ethical Presence Performance of your Personal Ethical Presence Impacted Other Officers by your Personal Ethical Presence Direct – Contact Officer Override Level One: Verbal Level Two: Positioning Level Three: Physical Delayed – Post Incident Remedies Make an Apology, when and if appropriate Debrief Incident – Improve Future Behavior Supervisor Notification / Report Writing ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

44 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Part Two ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

45 Part Two: Communication Theory
Street Truth 1 Kata 6 Street Truth Kata 7 Street Truth 3 Role – Voice Kata 8 Voice – ONV Kata 9 90 – 10 Principle Kata 10 3 Proxemics Examples Cutting the Herd Misreading the Scene Loss of Proxemic Control ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

46 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

47 The Opposite of Talking
Communication The Opposite of Talking Should Be Listening, But for Most People It Is Waiting… Waiting To Interrupt!. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

48 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Listen Open & Unbiased Hear Literally Interpret Accurately Act Appropriately. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

49 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Listening Components Words Tone of Voice Facial Expressions Body Language Context of the Situation Distance / Positioning ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

50 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Empathize To See Through The Others Eyes Construct A Verbal Means To Relate To The Subject You Do Not Have To Agree… Simply Understand The Others Perspective. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

51 Tactical Empathy Tactical Empathy refers to
the active intelligence gathering of a professional investigator who is attempting to learn what a person is thinking in an attempt to learn how to generate voluntary compliance, cooperation, and collaboration. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

52 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Ask (Five Types of Questions) Fact Finding General Direct Leading Opinion Seeking. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

53 L.E.A.P.S. Concept Paraphrase - The Sword of Insertion
“Let Me Be Sure That I Understand What You Just Said.” HIS Meaning Dressed In Your Words, So That You Can BOTH Understand It. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

54 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Paraphrase It means to put the other person’s perceived MEANING into your WORDS and give it back to them to modify or clarify. M X Y 1. Sword of Interruption "Let me be sure I understand what you just said!" 2. The other’s perceived Meaning in Your Words. "You're feeling ________, because of ________. True?” Be Disinterested! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

55 The Art Of Paraphrasing
You Can Interrupt And Not Generate Resistance. No One Will Listen Harder Than To His OWN Point of View. It Creates Empathy - The Other Will Believe You Are Trying To Understand. It Often Makes The Other Modify Their Initial Statement After Hearing Their Meaning In Different Words. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

56 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Summarize Creates Decisiveness & Authority Reconnects Communication When Temporarily Interrupted. Checks on Understanding Improves Memory Retention ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

57 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Three Street Truths People never say what they mean … especially under stress 2. 2 People = 6 Six People 3. 93% of your communication is your delivery style ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

58 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
The Art Of Translation Ensure Proper Decoding Code Send M1 M1 External Noise Influence Feedback Under the Influence ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

59 Communication RESPOND To The Meaning, Never REACT To The Words. WORDS
HELP FEAR VIOLATED MY STUFF TIME RESPOND To The Meaning, Never REACT To The Words. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

60 Important For Officer Safety.
Roles Two People = 6 X Y Real Self Self As Seen By Self *Self As Seen By Others Real Self Self As Seen By Self Self As Seen By Others * How Others See You Is Important For Officer Safety. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

61 From The Receiver’s Point Of View
Content = % Voice = 33-40% O.N.V. = 50-60% (Other Non-Verbals) 93% = Delivery Style. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

62 Being right never convinced anyone!
Content 7 - 10% Your Words Your Credibility Credibility = Credo Belief Power & Influence History Being right never convinced anyone! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

63 If there’s a contradiction between which should you believe?
Voice % How you Say It If there’s a contradiction between Content & Voice, which should you believe? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

64 Professional Language,
Role vs. Voice H Role Voice 7 - 10% 33-40% Professional Language, Tone, and other ONV’s ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

65 The Voice is a Window of a Subject’s Intentions.
Tone = Attitude Pace = Speed Pitch = High or Soft Modulation: Ebb & Flow The Voice is a Window of a Subject’s Intentions. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

66 It’s Not What You Say, It’s HOW You Say It!
I Never Said He Stole The Money ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

67 If there’s a contradiction between which should you believe?
Other Non - Verbals % Body Language Proxemics: Spatial Relations If there’s a contradiction between Voice & ONV, which should you believe? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

68 People Will Believe The O.N.V..
Voice vs. O.N.V. H Voice O.N.V. 33-40% 50-60% People Will Believe The O.N.V.. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

69 Other Non - Verbals 90 + 10 - If there’s a contradiction in body
Body Language 90 + 10 - If there’s a contradiction in body language, be prepared to believe the minor element. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

70 Other Non - Verbals Where you are in regards to the other person.
Proxemics: Spatial Relations Where you are in regards to the other person. And, will it enhance or inhibit communication? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

71 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Proxemics Remaining Alert Control of Distance Personal Danger Zone Relative Positioning Contact Cover Multiple Subjects Cutting Herd Tactics (Divide & Control) Reasonable Arc Concepts ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

72 DESCRIPTION COLOR CODE OFFICER RESPONSE
CONDITIONS OF AWARENESS DESCRIPTION COLOR CODE OFFICER RESPONSE 1. Unaware (White) Total Relaxation in a Safe Place 2. Relaxed but Alert (Yellow) Scanning for Possible Threats 3. Ready to Act (Orange) Focusing on Possible Threats 4. Action State (Red) Respond to Threats: Disengaging and or Escalating NOTES TO SPEAKER: Tactical Evaluation Section-developed in cooperation with Charles Remsberg and Dennis Anderson of Calibre Press, Inc. Conditions of Awareness (Color Codes) - developed by Jeff Cooper and popularized in the first Street Survival Seminar series. This material was further clarified by Bob "Coach" Lindsey, retired Colonel, Jeff Parish, LA Sheriff's Office. NOTE: The "Conditions of Awareness" were initially color coded to assist trainers in providing a visual memory prompter for the officer to this readiness continuum. No inference was intended or should be drawn from the relation of color to the desirability of a certain level of awareness. It doesn't matter whether the officer is in condition white, i.e. unaware, or in condition black, i.e. blind panic. If the officer is not willing to stay alert or to make a commitment to make a decision, i.e. move up to condition red, then the officer will either over or under react to the perceived threat. Both the condition white and condition black conditions of awareness are improper. An officer needs to remain in condition yellow throughout his/her tour of duty, move into condition orange based on this state of awareness, and finally move into condition red when appropriate and take action. 5. Blind Panic (Black) Indecisive and/or Excessive Response to Threat Developed by Jeff Cooper, clarified by Bob “Coach” Lindsey ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 33

73 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
CONTROL OF DISTANCE a. Public b. Social c. Personal NOTES TO SPEAKER: Developed by Jerry Elliott, retired Captain, from the Wisconsin Resource Center Winnebago, Wisconsin Note: The intimate zone of an emotional disturbed person is determined by that person's perception of threat in a given situation. d. Intimate ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

74 The Personal Danger Zone
R.A.M. II - P.D.Z The Personal Danger Zone 4 - 6’ 90° ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

75 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
DIRECTION 3 2 1/2 2 1/2 2 2 1 INSIDE 1 Developed by John Desmedt Composed by Gary T. Klugiewicz Designed & illus. © K.E.Keith ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 32

76 Proxemics (Spatial Relations)
In Control ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

77 Proxemics (Contact / Cover)
Best Position ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

78 Proxemics (Spatial Relations)
Divide & Control X O X X 90° X Taking Control O ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

79 The Reasonable Arc of Movement
R.A.M. The Reasonable Arc of Movement X C1 C2 R.A.M. X C1 C2 X C1 C2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

80 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Part Three ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

81 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Part Three: Tactics Verbal Karate v. Verbal Judo Define VJ Physical Demo Wrist Grab Handshake Making Initial Contacts Kata 11 Disaster Kata 12 Success Kata 13 Managing Verbal Resistance Kata 14 Art of Translation Kata 15 Art of Mediation Kata 16 LEAPS Thin Blue Line Kata 17 Art of Paraphrasing Kata 18 ERPP Kata 19 Domestic Kata 20 Moving Beyond Words Kata 21 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

82 Verbal Judo vs. Verbal Karate
Unprofessional Express Personal Feelings Self-Referential Language - “I - me” Not in Contact Off-target Reactions Verbal Judo Professional Use of Words to Achieve Professional Objectives In Contact with Audience Skillful Communication That is On-Target. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

83 Tactical Communication
LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

84 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
L.E.A.P.S. Concept Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

85 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
S.A.F.E.R. Concept Security Attack Flight Excessive Repetition Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

86 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Assignment, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

87 Tactical 8 Step Concept Performance Tips
Use Interrogatory Tone of Voice Pause first after saying, “The Reason I Stopped You is ... Pause again after asking, “ Is There any Justifiable Reason for … Forecast for Weapons before asking for Identification or allowing them to access possible weapons Harmonize Decision and Close Steps ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

88 P.A.V.P.O. Concept The Rhetorical Perspective
Perspective – Know / Control Audience – Read Voice(s) – Adopt Purpose – Desired Results Organization – Beginning/Middle/End ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

89 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
The Art of Mediation JOB MONEY HOME OPEN THE BOX WITH OPTIONS RECORD COURT JAIL C GVC ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

90 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 5 Step Concept Ask Set Context Give Options Confirm Noncompliance Act – Disengage and/or Escalate ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

91 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
The Domestic KATA CONFLICT X Y The Practical Appeal ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

92 Rattle Snake & Cobra Analogy
©Verbal Defense & Influence with the Verbal Judo Institute, Inc

93 Tactical 5 Step Concept Performance Tips
Use Interrogatory Tone when Asking Use Declarative Tone when Setting Context and Shut Down Your Reasons before Continuing Use Service tone when Giving Options Be ever more polite tone on Confirmation Confirmation: “Is there anything that I can say … to get you to … I would like to think so. You Can Go Back to 5.2 if You Meet a Lessening of Resistance on the Subject’s Part Acting includes Disengaging and/or Escalating ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

94 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 5 Step Chant Ask Tell Them Why Give Them Options Confirm Act ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

95 E.R.P.P. The Four Appeals: Sources Of Persuasion
PRACTICAL PERSONAL ETHICAL PERSUASION RATIONAL ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

96 E.R.P.P. The Four Appeals: Sources Of Persuasion
PRACTICAL This appeal is GVC by using an off beat strategy. YOUR ALLIANCE IS YOUR ETHICAL APPEAL AND IT IS THE MOST POWERFUL 4 PERSONAL ETHICAL PERSUASION Begin with ETHICAL….. Go to Personal ……. Then PRACTICAL ………. Explain: to Generate Voluntary Collaboration, Cooperation and Compliance give example of the Off Beat Strategy Story: The patient was counting the bricks in the day hall on the wall and it was time to go to bed…… the patient did not want to go to his room until he finished counting.Staff uses ethical, personal and practical appeals by suggesting to the patient that by putting a piece of tape on the last brick counted, he could resume counting the next day. Then said …”Have you ever counted the bricks in your room?” You do not have to go to sleep, but you could count the bricks in your room and maintain your level and finish counting the bricks in the day hall tomorrow? Then finish with RATIONAL Linking Ethical and Personal with Persuasion (Aristotle) 3 1 This is the second most powerful appeal and it is the GREED PRINCIPAL –if they have something to win or lose – then you have something to USE!!! RATIONAL This is reasonable and logical…. But people don’t care about logic when they are upset. 2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 96 ©The Verbal Judo Institute, Inc

97 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Tactical 5 /Step Voices V1 – Interrogatory Voice V2 – Declarative Voice V3 – Service Oriented Voice V4 – Collaborative Voice ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

98 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Step Hard Style Confirm Practical Appeal Ask Ethical Appeal Options Personal Appeal ACT Set Context Rational Appeal ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

99 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Step Hard Style Confirm V4 A4 Ask Art Of Representation Options Art Of Mediation ACT Set Context Art Of Translation ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

100 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
5 Step Hard Style Confirm V4 A4 Command = Ps Face Ask V1 A1 9/10 1.Positive Tone Options V3 A3 ACT 0/10 2. Pos./Neg. 3. Specific 8/10 4. Greed Set Context V2 A2 Close Down Explain 7/10 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

101 5 Step with Voice & Appeal
Confirm Voice Appeal4 Confirmation Practical Most Courteous Tone Command = Ps Face 1. Use Pos. first over Neg Ask Voice Appeal 1 Interrogatory Tone Ethical 9/10 watch for A lessening of Resistance…go Back & rephrase context 2. Be Specific 3. Use the Greed Principle Options Voice Appeal3 Service Tone Personal ACT 0/10 will do as asked 8/10 will do it if there is something in it for them Review the slide with detail C Set Context Voice Appeal2 Declarative Tone Rational Explain 7/10 will do it when you explain why ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 101 ©The Verbal Judo Institute, Inc

102 Crisis Intervention Concept
Pre-Intervention Preparation 1 . Calm yourself , autogenic breathing . 2 . Center yourself , get focused. 3 . Develop a strategy for intervention. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

103 Crisis Intervention Concept
Crisis Intervention Format 1 . Attempt to get person’s attention. 2 . Check on their perception of reality. 3 . Attempt to establish a rapport. 4 . Explain your perception of reality. 5 . Move towards resolution . ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

104 P.A.C.E. Concept How to Diagnose a Verbal Encounter
Problem – your perspective / their perspective Audience – relationship / experience / your role Constraints – obstacles: ignore/step around/use Ethical Presence – professional presence projected ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

105 Verbal Judo Street Maxims
It’s Not Enough To BE Good, You Have To LOOK Good & SOUND Good, or It’s NO Good! Never Step On One’s Personal Face! The Goal Is To Be RESPECTED On The Streets! People Are Like Steel - When They Lose Their Temper They Are Useless! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

106 Principles Of Disinterest
Always Keep Professional Face Always Treat Others As You Would Want To Be Treated Under Identical Circumstances Never Inflate People With Adrenaline Flexibility Is Strength - Rigidity Weakness Redirect Rather Than Resist. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

107 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Part Four ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

108 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Format Physical Stabilization Debriefing Report Writing ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

109 Six Levels of Stabilization
Presence Verbal Standing Wall Ground Special Restraints ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

110 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Purpose of Debriefing Improve Future Performance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

111 Closure Principle Leave people better than they were feeling
at their worst ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

112 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Types of Debriefing Immediate Subject / Scene Debriefing Immediate Team Debriefing Formal Debriefing Process ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

113 Training Debriefing Sequence
Are you OK? Wellness Check How do you think you did? What happened? Positive comment, if possible What would you do different next time? Instructor, role player, and/or peer jury comments Instructor Summation ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

114 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Report Writing Winning the Battle and the War Wopershall Report Tac Com Report Evaluation Template Report Evaluation Practical What is Your Plan First Responder Philosophy Disturbance Resolution Model UOF Documentation Checklist ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

115 Remember If you don’t write it down …
and it would make you look good … it didn’t happen ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

116 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Verbal Judo Template L. S S. E. A A / B / C A. F A / B / C F. P * E. S. R R. 8.6 8.7 8.8 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

117 Justifiable Techniques Are Either:
"trained (technique)", or "a dynamic application of (a trained) technique", or "not trained, but justifiable under the circumstances ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

118 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Articulation Section Remember: If you don’t write it down … Justifiable Technique Control Theory First Responder Philosophy Disturbance Resolution Model Use-of-Force Documentation Checklist ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

119 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Book List Verbal Judo: Words as a Force Option - Thompson Verbal Judo: The Gentle Art of Persuasion - Thompson Verbal Judo: Redirecting Behavior with Words - Thompson The Verbal Judo Way of Leadership – Thompson Art of War – Sun Tzu Blink - Gladwell Emotional Survival for Law Enforcement – Gilmartin On Killing / On Combat - Grossman Values for a New Millennium - Humphrey Zen in the Martial Arts - Hyams ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

120 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc
Websites ©Verbal Defense & Influence with the Verbal Judo Institute, Inc


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