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FHM TRAINING TOOLS This training presentation is part of FHMs commitment to creating and keeping safe workplaces. Be sure to check out all the training.

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Presentation on theme: "FHM TRAINING TOOLS This training presentation is part of FHMs commitment to creating and keeping safe workplaces. Be sure to check out all the training."— Presentation transcript:

1 FHM TRAINING TOOLS This training presentation is part of FHMs commitment to creating and keeping safe workplaces. Be sure to check out all the training programs that are specific to your industry.

2 These materials have been developed based on applicable federal laws and regulations in place at the time the materials were created. The program is being provided for educational and informational purposes only and does not constitute and is not intended to provide OSHA compliance certification, regulatory compliance, a substitute for any "hands on training required by applicable laws and regulations, or other legal or professional advice or services. By accessing the materials, you assume all responsibility and risk arising from the use of the content contained therein. ©2010 Grainger Safety Services, Inc. Workplace Violence in Healthcare

3 Learning Objectives Objectives: Recognize risk factors Knowledge of prevention strategies

4 Agenda Agenda: Workplace violence in the healthcare setting Risk factor for violence Prevention strategies Safety tips

5 Workplace Violence in Healthcare Settings Section 1

6 Violence in the Healthcare Workplace Workplace violence: Exposed to many safety and health hazards At high risk for experiencing violence in the workplace Hospital workers are assaulted at rates 4 times the average for other private-sector industries

7 Activities Related to Violence Activities: Meal times Visiting hours Patient transportation May occur when: Denied service Involuntary admission Limiting the patient

8 What is Workplace Violence? Examples: Threats, expressions of intent to cause harm Physical assaults Muggings

9 Case Reports Examples: An elderly patient verbally abused a nurse An agitated psychotic patient attacked a nurse A disturbed family member walked into the emergency department and fired a small- caliber handgun

10 Who Is At Risk? Who? Anyone working in a healthcare setting Nurses and aides Emergency response personnel Safety officers Healthcare providers

11 Where May Violence Occur? Where? Psychiatric wards Emergency rooms Waiting rooms Geriatric units

12 The Effects of Violence Effects: Minor physical injuries Serious physical injuries Temporary and permanent physical disability Psychological trauma Death

13 Risk Factors for Violence Section 2

14 Risk Factors for Violence Risk factors: Working directly with volatile people Working when understaffed Transporting patients Long waits for service

15 More Risk Factors Risk factors: Overcrowded, uncomfortable waiting rooms Working alone Poor environmental design Inadequate security

16 And Yet More Risk Factors Risk factors: Drug and alcohol abuse Access to firearms Unrestricted movement of the public Poorly lit areas

17 Prevention Strategies Section 3

18 Prevention Strategies Prevention: Environmental design Administrative controls Behavior modification

19 Environmental Designs Environmental: Emergency signaling, alarms, and monitoring systems Security devices Cameras Provide security escorts Design waiting areas Design public areas

20 Administrative Controls Administrative: Designing staffing patterns Restricting the movement of the public by card-controlled access Developing a system for alerting security personnel when violence is threatened

21 Behavior Modifications Behavior: Recognizing and managing assaults Resolving conflicts Maintaining hazard awareness

22 The Consequences of Violence Consequences: Providing an environment that promotes open communication Develop written procedures for reporting and responding to violence Employers should offer and encourage counseling

23 Safety Tips for Healthcare Employees Section 4

24 Safety Tips for Healthcare Workers Safety tips: Watch for signs of violence Maintain behavior that helps defuse anger Stay alert Have an escape plan

25 Signals of Impending Violence Signals: Verbally expressed anger and frustration Body language Signs of drug or alcohol use Presence of a weapon

26 Behavior to Diffuse Anger Diffuse: Presenting a calm attitude Don't match the threats Don't give orders Acknowledge the person's feelings Avoid behavior that may be interpreted as aggressive

27 Alertness Alertness: Evaluate each situation for potential violence Be vigilant throughout the encounter Don't isolate yourself Always keep an open path for exiting

28 Diffuse the Situation Quickly Diffuse: Remove yourself from the situation Call security for help Report any violent incidents to your management

29 Successful Prevention Strategies Prevention: Security screening system Violence reporting program System restricting movement of visitors

30 Summary Summary: No universal strategy exists to prevent violence Risk factors vary from facility to facility Healthcare facilities should form multidisciplinary committees to identify risk factors All workers should be alert and cautious Workers should actively participate in safety training programs

31 Additional Information Sources of additional information: Violence: Occupational Hazards in Hospitals. National Institute of Occupational Safety and Health (NIOSH) Publication No , (2002, April) OSHA e-tool on hospital workplace violence s/hospital/hazards/workplaceviol ence/viol.html s/hospital/hazards/workplaceviol ence/viol.html Sources of additional information: Violence: Occupational Hazards in Hospitals. National Institute of Occupational Safety and Health (NIOSH) Publication No , (2002, April) OSHA e-tool on hospital workplace violence /hospital/hazards/workplaceviole nce/viol.html /hospital/hazards/workplaceviole nce/viol.html


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