2 VisionTo be the service provider of choice, offering value-added publishing solutions through commitment to excellence in quality, service and technology.
3 OverviewMerged entity of S4 Ind Software (Est. 2001) and Carlisle Publishing Services (Est. 1978)300 employees in India and 35 employees in the USAOne company, two locations — Chennai (India) and Dubuque, Iowa (USA)Sustained upward growth year-on-year for the last 5 years
7 InfrastructureArea: 20,000 sq. ft. in Chennai and 19,000 sq. ft. in DubuqueServers: 14 HP and 4 Macintosh serversStorage: 12 TB storage expandable to 96 TBInternet: Triple-bonded T1 linesNetwork: Giga-speedBackup: Onsite and offsite
8 Advantages24-hour customer service and dedicated customer coordinatorsAccurate, on-time, effective reporting structureEffective project tracking system that tracks production and quality metricsCommunication systems integrated with the project tracking systeme-Learning based training. Training designed to gauge the level (both technical and soft skills) of an associate at a granular levelSingle digit attrition rate —one of the best in the industry
9 Quality Well-defined standard operating procedures Process compliance team to detect process violations and bottlenecksInstant communication between offshore production teams and onshore facility managers and project editorsAutomated “Pitstop” checks and PDF compare at all stages of productionSeparate QA layer to provide a Pre Delivery Inspection (PDI) on all units shippedIndividual Key Performance Indicators (KPI) identified and mapped to goals
10 Developmental Services Obtain reviews, and synopsize reviews for authorAuthor writing schedule, monitor author progressManuscript review, author coordination to ensure appropriate changesMonitor art/photo countsPrepare manuscript for productionPrepare design memoText and line art permissionsPhoto researchWork with supplement authorsBudget management throughout the projectAuthoring of supplemental materials (Instructor's manuals, test banks, PowerPoint's, flashcards)
11 Project Management Services Hybrid workflowCollege & school work, journals and tradeAccurate scheduling, follow-ups, and status reportsExcellent communication, client and author relationship management skillsBudget managementArt and design management
13 Design Services Text and covers Ensure Designs are production- and print-readySimple to complex artistic designsCommercial designsMagazine and newslettersPrint and electronic designs
14 Composition Services XML tagging and DTD creation XML (first)-based composition using InDesign, QuarkXPress and 3B2Proficient in textbooks, STM, trade books and journalsPDF-based soft-proofing workflowWindows and Macintosh platformsOther paging platforms — LaTeX, FrameMaker, Word, XSL-FO
15 Art ServicesExperienced graphics team proficient in Illustrator, Photoshop, CorelDraw, etc.Simple charts and graphs to complex, photo-realistic artPre-flight of art to ensure print-ready final file
16 Media Services Instructor resources for classroom teaching Web-based training kitsInteractive applicationseBook formats — PDF, ePub, mobi, etc.HTML5 based narrative audio booksAnimated Flash contents
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