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Marco Gianotten “Controle is mijn ding”. Too much cloud.

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Presentation on theme: "Marco Gianotten “Controle is mijn ding”. Too much cloud."— Presentation transcript:

1 Marco Gianotten “Controle is mijn ding”

2 Too much cloud

3 Going too slow

4 (L)user

5 Crackberry’s

6 BYO

7 Help(less)desk?

8 IT Service DNA

9 Snafu

10 Secrets Lies Assumptions

11 CWOT

12 SLA

13 KPI hell

14 KPI shredder

15 User-centricity

16 Experience

17 Utilization Availability Response time … Logon time =

18 Response time SLA’s

19 Apdex = Satisfied + Tolerated / 2 Total Samples 0,xx = Apdex SatisfiedTolerated Frustrated 0 TF

20 10.080

21 True Downtime Cost

22 Priority #1

23 Brilliant KPI’s

24 Apdex = Satisfied + Tolerated / 2 Total Samples 0,xx = SatisfiedTolerated Frustrated 0 TF ‘F’-word in service culture

25 IT-is-no-problem


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