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What / Now What ? Discussion Overall Synopsis Prepared by: Trudy Boyle and François Lagarde.

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Presentation on theme: "What / Now What ? Discussion Overall Synopsis Prepared by: Trudy Boyle and François Lagarde."— Presentation transcript:

1 What / Now What ? Discussion Overall Synopsis Prepared by: Trudy Boyle and François Lagarde

2 What ? Now What? To make the Conference more interactive, delegates were invited to share their opinions on key ideas, possible implications and immediate actions as a result of the sessions. The following questions were used to stimulate discussion: –What? What are the two to three key ideas from the session that had the strongest impact on you? –Now What? What concrete implications do these ideas have for your work? What are the immediate actions or possible next steps that you are likely to take as a result of this session? This document is a summary of answers offered by participants following sessions and keynote speeches.

3 Thursday, October 18 Opening Keynote – Heather Menzies What? –Speaker walked the talk: calm, and asked us not to take notes. –So busy with technology that the speed and distress it causes goes unnoticed and is not productive (multi-tasking, presenteeism, interruption, distraction). Stress is the social equivalent of global warming. The quick click pace can get in our blood. Its a big beast - an overwhelming digital environment. Urgent vs. important: a need to understand what expectations to respond to. Societal expectations of immediate reaction/response to every request. Stress is a collective experience not an individual one. The quantity of useless email copied to everyone is more for show than substance. E-mails are abused and can be abusive. 30% of e-mails are unnecessary. Busyness does not equate with productivity. Societal pressure to multi-task and be busy. Compete to see who is the busiest Half-plugged in through multi-tasking and dismissing the people in your life. (Home, work and friends.) Observable technology induced presenteeism (eg blackberry in meetings). Presenteeism is the silent scourge of productivity.

4 Thursday, October 18 Opening Keynote – Heather Menzies What? (contd) –So busy with technology that the speed and distress it causes goes unnoticed and is not productive. (contd) Technology has made us more distracted vs. more efficient. Conflicting priorities at all levels. Nothing done in depth. We hide behind our busyness. In addition to multi-tasking and overload a regular barrage of unexpected work. Multi-tasking is not effective or productive. We need reminders of this fact. Technology is effective but it gives us a reason to procrastinate and be too busy. Losing the ability to concentrate. We have normalized all forms of interruption. Distraction: I had best do one thing well than many things poorly, especially when I meet with employees. Surprise that multi-tasking is not only not-productive but leads to attention deficit culture. Working 24/7 is not effective. Do we hide in the chaos? Coup by capitulation. Media spins the date for their purposes.

5 Thursday, October 18 Opening Keynote – Heather Menzies What? (contd) –False accountability: people busy doing on-line reports in order to fulfill performance measurement standards. Cult of Efficiency means things only get done if they make $dollars or save $dollars. Loss of control over our environment: following someone elses script. The story about the baby in-care who died. Qualitative data/measures also valid. Over-focus on engineering solutions. Over-focus on the quantitative means less-focus on the qualitative.

6 Thursday, October 18 Opening Keynote – Heather Menzies What? (contd) –Lack of people interaction. E-mail causes a lack of face-to-face communication even when a colleague is close by. Technology can be dehumanizing and we forget how to connect with each other. Everyone I know is too busy to talk. Difficulty getting to know the people you work with.

7 Thursday, October 18 Opening Keynote – Heather Menzies What? (contd) –Costs to human life and impact on business and what we need to do about it. Lack of reflection time. Nothing in depth-skimming what you read. The high percentages of people who dont take time to read and relax. 75% of children under two view two hours of TV a day. Kids-in-training to be workaholics in an attention deficit culture. Based on research these problems are global Under recognition of the impact of stress. Stats dont support the fact that its the workplace that is the root cause. Is it all so negative? Technology is dumbing us down.

8 Thursday, October 18 Opening Keynote – Heather Menzies Now What? –Take technology breaks Perhaps make it Friday afternoons. Dont respond to e-mails and interruptions instantly. Declare a moratorium on sending unnecessary e-mail. Create electronic free zones. Turn off automatic e-mail notification. Communicate only to those who need to know. Leave the blackberry in the car on the week-ends and keep it turned off. Turn off the blackberry. Experiment with workplace responses such as e-mail free Fridays. Create meeting free days. Standardize the purpose of email. E-mail etiquette training. Let voice mail take messages when you are with someone. Recognize the level of distraction and the impact on all aspects of our work and personal lives. Dont automatically respond to the buzz of chaos. D words: deconstructing the digital words and THINKING for ourselves.

9 Thursday, October 18 Opening Keynote – Heather Menzies Now What? (contd) –What really matters? Give real consideration to what is the right thing to do for people rather than striving for efficiency and dollars. Are you smart busy or dumb busy? De-sexify long working hours. Focus on one task at a time. Stop and think. Be a role model. –Face-to-face conversations Talk to the person in the same office rather than e-mail. Return to being a professional person, neighbour and friend who makes time to talk. Take baby steps: host a lunch to discuss these items. Re-schedule meetings if you cant give your full attention. Start meetings with 1-2 minutes of silence, breathing, closed eyes etc. Create stress free zones and times for dialogue, conversation and decompression. Active listening.

10 Thursday, October 18 Opening Keynote – Heather Menzies Now What? (contd) –Set boundaries for personal time. Reclaiming our right to be rested. Continue to create boundaries and stick to them. Continue to take time for things that are important. Take breaks. Dont be a slave to others schedules. Be accountable to self. Take a mental stress break. Experiment to find solutions. No home voice mail. More play time with my kids on days off. At the beginning of each day hi-light one key thing to do and do it. Learn to cope personally. Delegate. Socialize more. Encourage young families to turn off and spend family time face-to-face. Slow activities: walk, tea break, read thoroughly, etc. Be present in the here and now, and be engaged in what I am doing. Taking time for you to help ensure your own health and wellness. Accumulate less. Work to establish equilibrium and balance. Take time away from work. Go to the gym.

11 Thursday, October 18 Opening Keynote – Heather Menzies Now What? (contd) –Need to cultivate the cascading effect of positive wellness change Create a workplace culture that de-normalizes workplace chaos-start with awareness. Keep talking about the need to change and keep looking for the right words. Find senior managers that can help dispel the myth of 24/7. Seek ambassadors to help change the culture. Attempt to get senior management to commit to one change. Look at evidence (costs and anecdotal) to challenge standardization vs. creating more. Create and cultivate a wellness language that resonates with existing managerial Learn from other cultures. Opportunity for policy development e.g. cell phone and blackberry use language. Translate into dollars, the impact of maintaining the status quo and not doing. Open-minded practices to support down time flex time and tele-commuting. Create a sustainable program. Devote a % of management meeting time to discuss issues related to workplace health and balance. Cultivate a sense of engagement to improve caring and loyalty and dampen impatience. Be part of the solution. Strategic plans need to include the human element. The degree to which we have to humanize the workplace. Could this conference create a formal resolution passing process lobbying government for action in workplace wellness regards? Might lack of employees force us to slow down by closing stores and restaurants on Sundays and Mondays, as an example? We are the medium delivering the message. Quiet revolution. Constant reminders are necessary

12 Thursday, October 18 Concurrent Sessions What? –Language We can change our stories and patterns. Finding the right language that resonates with union and management. Recovery days vs. sick days. –Management/Leadership Letting people know they are missed when not at work. Everyone is a leader. Foster the trust. –Policy The powerful connection between wellness and less absenteeism. Concept of psychological safe workplaces expanding to become a legal requirement. Linking managers performance to implementing health and wellness plans vs. only financial targets.

13 Thursday, October 18 Concurrent Sessions Now What? –Self Catch yourself and step back when thinking negatively. Find a mentor to emulate. Be a model to children and leave time for self. When on vacation, set up auto response that indicates you will not be checking e-mail. –Management/Leadership Give permission to others to say the waters too hot. Take personal responsibility to develop psychologically safe work practices. Link talented employees to teach others how to take mini-retreats. Create a culture of importance for health and wellness. –Policy Work with insurance companies to provide clients with many options from the helping disciplines. (not just registered psychologists) Investigate labour legislation.

14 Thursday, October 19 Concurrent Sessions What? –The cost of doing nothing is more expensive than the cost of doing something. –Communication! Communication! Communication! –Personalize your presentation. Be who you are. –Use stars to keep track of your points and keep you on track. –Use the metaphor of a dinner party when planning your presentation. –Think of a prism: bring in the colours through action, stories, dialogue etc. –Pay attention for opportunities to use call backs. –Evoke emotions through stories. –If you have to use power point use it sparingly and only one point per slide. –Put distracters on stage by walking to their table and speaking from there. –Remain present for your audience.

15 Thursday, October 19 Concurrent Sessions What? (contd) –Prepare: rehearse your voice, your body, check out the space, and rehearse your material out loud. –Would you pay to hear yourself speak? –Role of neurotransmitters. (Liptons work) –Bringing humanity back for all generations. –Targeted Individualized Behaviour Modification Strategies decreases health care costs the most. –Listen to employees. –Elevate purpose and meaning and supportive relationships to the top of the list instead of traditional wellness activities and programs. –Get buy-in by talking to all employees and making programs available to all sites and all shifts. –Morale and stress are two different things. You can have high stress and high morale.

16 Thursday, October 19 Concurrent Sessions What? (contd) –Employees need interesting work, appreciation, to be included, and part of decision making. –Time to get past pushing awareness and on to doing something. –Important to get a read on your particular culture. Consider diagnostic tests. –Im the only one who can create change. –Health requires a strong core and alignment of actions and thought. If you do not do what you believe or say you are out of alignment and health will suffer, until you return to alignment. –Disease management can improve quality of life for participating employees. –Retention has to be the #1 issue. –Break the silence on the human and social toll of stress, overwork and scattered attention. –Reframing from personal stress to organizational stress. –Need to revisit the Canadian labour code to include psychological health and the effect of too much stress. –Take care of self. –Sanity policy.

17 Thursday, October 19 Concurrent Sessions Now What? –Make it a YES! –Be clear on what you want people to walk away with from your presentation. –Take charge of your ending and have Q&As shortly before the end. –Take risks and follow through. –Do warm ups. –Make your presentations fun. –Have reasonable expectations. –Value of strategic reflection. –Take time to plan. –Organize data collections to make it easier to retrieve. –Honour the resistance. –Interact more with my team. –Start small. Think of one thing that will make a difference, and go from there, one step at a time. –Use validated concrete measurement tools. –Work for good mental health in the workplace.

18 Thursday, October 19 Concurrent Sessions Now What? (contd) –Get data from insurance carrier. –Include written action plans in same document as each report. –Deep abdominal breathing can help suppress anxiety, anger and stress as can drinking more water and eating more fruit. –Good communication is required to define expectations and then follow thru to try and align peoples thoughts and actions with the expectations. –Take a wholistic approach as a variety of factors influence and cause stress. –Examine drug utilization and provider to assess the types of drugs being used (recognizing confidentiality) to see if education could be offered for specific diseases. –Benefits for part time employees. –Greater flexibility in the workplace. –Find ways to help people be more adaptable to shift work. –Get people in your organization talking – use warm-up exercises to help people get in touch with their current environments. –Start using mini-breaks.

19 Friday, October 19 Lunch Keynote – Christina Cavanagh What? –Cant rely on IT for e-mail. –Good tips on organization of e-mail –Must take charge of e-mail. –Reduce e-mail usage and increase personal contact. –Amount of time spent on e-mail. –Less e-mail saves money –More synchronous communication –Change subject line. –Use out of office response. –Designate a member of the team to offer e-mail tips at each team meeting. –Become more aware of what I send. –The quick tips. –Practical reminders.

20 Friday, October 19 Lunch Keynote – Christina Cavanagh What? (contd) –Develop awareness. –Its not private. Can be subpoenaed. –E-mail management is a strategic issue. –Identify e-mail challenges. –Be a role model. –Look for ways to reduce e-mails. –Review e-mail policy to guide e-mail use and protect yourself. –Colour code e-mails. –Gather and analyze stats on e-mails.

21 Friday, October 19 Lunch Keynote – Christina Cavanagh Now What? –Implement quick tips. –Call. –Install outlook. –Invoke password protection. –Re-direct incoming mail to specific folders. –Adjust how e-mail is tracked. –Adjust subject titles when doing filing. –Important to have an e-mail policy. –Adopt a policy, protocol, guidelines and instructions that addresses internal vs external e-mail. –Auto-file e-mails, while on holiday and read at leisure. –Develop guidelines. –Send auto-response joke message to a client. –Look at my e-mail practices and policies. –Facilitate e-mail training. –Introduce instant messaging.

22 Friday, October 19 Closing Keynote – Victoria Labalme It is the people you meet that make a difference in your life. Start changing my language (Im happy instead of Im busy) and model the concepts. Breathe! Stop. See. Celebrate.

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