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VISN 21 Pharmacy Team Sierra Pacific Network Communicating for Results October 25, 2009 Facilitator: Deborah DeNure The Art of Possibility think about.

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Presentation on theme: "VISN 21 Pharmacy Team Sierra Pacific Network Communicating for Results October 25, 2009 Facilitator: Deborah DeNure The Art of Possibility think about."— Presentation transcript:

1 VISN 21 Pharmacy Team Sierra Pacific Network Communicating for Results October 25, 2009 Facilitator: Deborah DeNure The Art of Possibility think about it believe it get on board with it

2 Action Plan

3 AGENDA S tart Thinking: Whole Brain Advantage M easuring Personal Preference HBDI Individual and Team Work Styles What I Bring To The Team G etting on Board with a Plan Learning and Teaching Style BreakPut Your Whole Brain to Work C ommunication Walk-Around ThinkAbout Listening ThinkAbout Talking to Others ThinkAbout Conversation/Feedback O n The Job Application The Universe of Thinking Styles W hats On Your Plate? Team Project and Project Walk Around Map T he Beginning

4 Objective This program is going to help you learn to: · Communicate with anyone, about anything, at any time –with total understanding · Understand what you really want and get what you really need · Generate a conversation by listening · Create action steps for getting on board with a plan · Be more successful as a team TEAM EXERCISE: – 52 Pick Up & Everyday Thinking

5 Pick four cards Rank them in order Card one is my best attribute and best skill I bring to the team Card four is my least best skill I bring to the team Describe a recent situation that you used all 4 cards you selected.

6 The Science © Herrmann International, Inc

7 The Architecture © Herrmann International, Inc

8 Right Mode Thinking Processes Left Mode Thinking Processes Upper Mode Thinking Processes Lower Mode Thinking Processes D Upper Right A Upper Left B Lower Left C Lower Right LOGICAL ANALYTICAL FACT-BASED QUANTITATIVE ORGANIZED SEQUENTIAL PLANNED DETAILED HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING INTERPERSONAL FEELING-BASED KINESTHETIC EMOTIONAL WHOLE BRAIN MODEL

9 PROCESSING MODES CIRCLE your Preference Cognitive / Intellectual Visceral / Instinctual Non VerbalVerbal Lower Left B Controlled Conservative Planner Organizational Administrative A Upper Left Logical Analyzer Mathematical Technical Problem solver Lower Right C Interpersonal Emotional Musical Spiritual Talker D Upper right Imaginative Synthesizer Artistic Holistic Conceptualizer Copyright 2002 The Ned Herrmann Group

10 ORGANIZED SEQUENTIAL PLANNED DETAILED HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING INTERPERSONAL FEELING BASED KINESTHETIC EMOTIONAL LOGICAL ANALYTICAL FACT BASED QUANTITATIVE A

11 LOGICAL ANALYTICAL FACT BASED QUANTITATIVE HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING INTERPERSONAL FEELING BASED KINESTHETIC EMOTIONAL ORGANIZED SEQUENTIAL PLANNED DETAILED B

12 LOGICAL ANALYTICAL FACT BASED QUANTITATIVE ORGANIZED SEQUENTIAL PLANNED DETAILED HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING INTERPERSONAL FEELING BASED KINESTHETIC EMOTIONAL C

13 LOGICAL ANALYTICAL FACT BASED QUANTITATIVE ORGANIZED SEQUENTIAL PLANNED DETAILED INTERPERSONAL FEELING BASED KINESTHETIC EMOTIONAL HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING D

14 IMPACT OF DOMINANCE ON HOW WE SEE THE WORLD © Ned Herrmann Group

15 A B D C Analyzes Quantifies Is logical Is critical Is realistic Likes numbers Knows about money Knows how things work Infers Imagines Speculates Takes risks Is Impetuous Breaks rules Likes surprises Is curious / Plays Takes preventive action Establishes procedures Gets things done Is reliable Organizes Is neat Timely Plans Is sensitive to others Likes to teach Touches a lot Is supportive Is expressive Is emotional Talks a lot Feels OUR FOUR DIFFERENT SELVES

16 BRAIN DOMINANCE FILTERS © Ned Herrmann Group

17 TEAMS

18 HBDI Results & Debrief Review Profile Any Surprises? Find a Team Mate that is similar to your profile Form a Group of similar profiles

19 HBDI Results Individual and Team MAP OUT TEAM STRENGTHS

20 Preference Code: Adjective Pairs: Profile Score: ABCD Quadrant: ©2005 The Ned Herrmann Group

21 Result Comparison Explore – Strengths – Difference – Similarities – Cognitive Orientation Table Profile

22 Measuring Personal Preference Welcome to Preference Island !

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24 Heterogeneous Dominance Profiles Homogeneous Dominance Profiles Heterogeneous groups are capable of significantly greater creative output than unbalanced or homogeneous groups. 7 Whole brain teams are 66% more effective. © Herrmann International, Inc

25 The Whole Brain ® Team Diagnosing

26 Average Team Profile

27 RESULTS

28 Preference All Staff Map 2009

29 On The Job Application – Natural areas of interest – Changes during stressful times – Under- represented – Over- represented

30 Getting on Board with a Plan

31 Whole Brain Teaching & Learning

32 Elements for a Learning Design Charts Graphs Terminology Defined Mental Image Mind Mapping Big Picture Overview Step By Step Practical Examples Detail Instruction Group Project Songs and Music Hands on Activity

33 Clues At Work

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35 Length of CALL Short By The Clock Open Ended Will Vary With Excitement

36 Brain Dominance Leads to Performance Outcomes in Business, Learning and Life Brain Dominance Thinking Style Preferences (INTERESTS) What we pay attention to ( Motivations) What we learn best What turns us on? How we perform (Success) How we do business How we interact with the world What we are most successful at

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38 Communication Walk-Around We do it all day, everyday We cannot exist without communicating We communicate in many different ways There are always at least two people involved –The sender and the receiver Sometimes we have time to think about what we are going to say – other times we do not It is a two-way process

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40 thinkAbout listening What is the difference between Listening & Hearing? How do you listen? What sort of things do you do? Dont do? Why are you an effective listener? Do you listen for….. FACTS * STEPS * PEOPLE NEEDS * BIG PICTURE

41 EXPECTATIONS OF THE LISTENER 1 A Reacts unemotionally. Wants precise facts D Reacts by thinking about it. Prefers concepts C Reacts spontaneously. Needs to feel enthusiasm B Reacts cautiously. Requires neatness and punctuality WHAT? HOW?WHO? WHY? © Ned Herrmann Group

42 What is the difference between Listening & Hearing? How do you listen? What sort of things do you do? Dont do? Why are you an effective listener? Do you listen for….. FACTS * STEPS * PEOPLE NEEDS * FUTURE*

43 A BC D To have trust…. I need to know I am dealing with someone who knows their stuff and has the right expertise… Reliability and coming through as planned are essential for me to feel trust… I need to feel good about the person..to sense that they understand my point of view… I need to have the freedom to be myself and feel that my uniqueness adds value… ©2009 Used with Permission: DB Associates of WI, LLC – Created by The Ned Herrmann Group©2006

44 A BC D Improve our competitive edge through creativity and innovation and grow opportunities through a better big picture approach to how we serve our clients Improve efficiency, productivity, save time and accelerate growth for bottom line results Improve implementation, the quality of the deliverable(s) and plan for more timely response to opportunities Improve customer/employee communication and relationships to better leverage the people resources we have Why Collaboration? ©2009 Used by Permission DB Associates of WI, LLC Created by The Ned Herrmann Group ©2006

45 GIVING FEEDBACK A UPPER LEFT Be precise & logical Use facts Pay attention to data D UPPER RIGHT Be imaginative & holistic Use Metaphor Pay attention to ultimate outcomes B LOWER LEFT Be organized & structured Use a step by step approach Pay attention to details C LOWER RIGHT Be empathic & caring Use eye contact Pay attention to feelings/relationships © Ned Herrmann Group

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47 thinkAbout Talking to Others On the Job Application – Key Ideas & Brainstorming Teaching Coaching Mentoring Feedback

48 Whats On Your Plate?… Anticipating Obstacles Print One Obstacle on Each Plate

49 Develop Critical Thinking Skills Project Walk-Around Process Project Name: What?Why? How?Who?

50 © Ned Herrmann Group Write Down A Fact Write Down A Detail Write Down A what if Or future outcome Write Down A Persons Name

51 3 WHAT | Analyze Data-based Charts/graphs Expert sources/citations Terminology defined Technical problems Concise lecture Clear objectives Rigorous Q&A 2 WHY | Strategize Learner choices/freedom Big picture overview Discovery activities Content chunked Mental imagery Mind mapping Brainstorming 4 HOW | Organize Skill Practice Detail instructions Repetition and review Step-by-step directions Detailed agendas/outlines Well structured discussions Practical, concrete examples 1 WHO |Personalize Group Projects Hands-on activities Ice Breaker/openers Human interest stories Small group discussion Songs, music, or rhythm Sharing personal reactions ThinkAboutALearningStrategyDesignBrainstorming

52 thinkAbout Conversation The Whole Brain Communicator 3 WHAT (Analyze) What is your objective? What do you want to achieve? What must everyone know? What are the facts? What facts back up what you are saying? Are there any references/research? 2 WHY (Strategize) Why are they involved? Why are you talking to them? Why do they need to know? Why is it important to them? What other significant issues are involved? What are the main points to get across? 4 HOW (Organize) How much time do you need? Where will it occur? What resources will you need? How many people are involved? What constraints are you under? What approach will you use? 1 WHO (Personalize) Who is the audience? What do you know about them? What is their profile/most/least preferred quadrants? What language do they speak? How do they like to listen? What are you going to do to ensure they understand you?

53 A CB D WALK AROUND DESK FLIP © Herrmann International, Inc

54 A CB D PROBLEM SOLVING APPROACHS Approach: Big picture Brainstorming Questions: How does this fit in with our overall strategy? How can we approach this in a new and different way? Approach: Teamwork, emotions, and feelings Questions: Who needs to be involved? How are they going to feel about it? Approach: Critical analysis Questions: Have you done any research? Have you identified an expert? Approach: Organization and planning Questions: Do you have a plan? What are your next steps? © Herrmann International, Inc

55 Believe it….. Getting on Board with a Plan Use The Check Lists, resources, walk-around pad, desk flip and team members for Ideas. 45 Minutes to put together a Plan for these processes Teaching Vs. Coaching Vs. Mentoring Training Feedback You will have 5 minutes to demonstrate your ideas to the other team members.

56 Demonstration Time BRING IT

57 Seeing is… Believing

58 Some things have to be believed to be seen…..

59 Evaluation thinkAbout it! My Action Plan is……….

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