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EMEA Channel Partner Program February, 2012. This document is the intellectual property of Acer Inc, and was created for demonstration purposes only.

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Presentation on theme: "EMEA Channel Partner Program February, 2012. This document is the intellectual property of Acer Inc, and was created for demonstration purposes only."— Presentation transcript:

1 EMEA Channel Partner Program February, 2012

2 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. About Acer A profitable and sustainable Channel Business Model is instrumental to the companys continuing success, since its founding in 1976. The Acer group employs around 8000 people worldwide, and revenues for 2010 reached nearly US$20 billion. Multitech is started with US$25,000 in capital and 11 employees. 1976 1987 The Acer name is adopted. Acer Inc. launches its IPO. 1988 1998 Acer is selected as the official IT sponsor of the 13th Asian Games in Bangkok, introducing the worlds first PC-based management system for a major international sporting event. Acer spins off its OEM manufacturing business units. 2000 2006 Acer becomes Sponsor of Scuderia Ferrari. 2007 Acer announces it will become an Olympic worldwide partner for the Vancouver 2010 Olympic Winter Games and London 2012 Olympic Games. Acer acquires Gateway, Inc. 2008 Acer completes the acquisition of Packard Bell, Inc. and E-ten InfoSystems Co. Ltd. Acer ranks No. 3 for total PCs and No. 2 for notebooks worldwide. Acer ranks No. 2 for total PCs worldwide. 2009 2010 Acer launches clear.fi - a new experience that allows real-time sharing and playing of multi- format content over multi-platform devices. Acer launches its green Timeline notebook series - free from PVC and BFR materials. Integrated Founder Techs PC sales team and channels in the China market. Acers dual-screen, multi-touch ICONIA tablet wins the Last Gadget Standing competition at the Consumer Electronics show in Las Vegas. Acer launches a new logo that complements its strategic direction and better conveys our brand philosophy. 2011

3 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer channel value proposition World wide trusted brand. 100% indirect sales; clear focus on channel partners Less competition in the channel, and more flexibility Provide consistent support to our Channel Partners for increasing the business with their customers –Tools: new Partner Portal, and effective Tender tool –Training: we grant a complete training portfolio through webinars and face-to-face classroom on our products (from clients up to servers, and HPC); no mandatory certifications required Offer to leave the service to our Channel Partners (ASP program) Support resellers in optimizing their offering with our products and solutions (Solution Competence Center) Acer Professional European Channel Program

4 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Professional: Value Proposition End customers: World wide trusted brand Product portfolio including Desktop, Notebook, Netbook, Tablet, Projectors and Monitors Service & support tailor made through Repair Centers and ASP (Authorized Service Partner) Territory presence through our channel partners Green philosophy We offer high-quality products that are energy and resource efficient, low in pollutants and hazardous substances, and easy to recycle. By employing green purchasing and communications with our suppliers we have been able to establish a green supply chain that is thoroughly in line with international environmental practice.

5 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Professional Channel Program

6 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. BENEFITS Acer Professional Partner Program PLATINUM PARTNER Platinum is Acers highest level of partnership. Dedicated Account Manager Dealer Locator Partner Portal access Bid and tender support Acer Partner promo Professional NB / DT Acer Partner Promo Consumer NB / DT Webinars Technical & Sales Training programs Demo system Solution Competence Center Support Logo usage Qualify to apply for ASP Program (Authorized Service Provider) 2nd Level VIP Support

7 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Professional Partner Program GOLD PARTNER Capable of offering all-round solutions complete with client, server, and storage. Dedicated Account Manager Dealer Locator Partner Portal access Bid and tender support Acer Partner promo Professional NB / DT Acer Partner Promo Consumer NB / DT Webinars Technical & Sales Training programs Demo System Solution Competence Center Support Logo usage Dealer Care - the tool to request post sales services BENEFITS

8 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. BENEFITS Acer Professional Partner Program SILVER PARTNER Dedicated Telesales Account Manager Partner Portal access Bid and tender support Webinars Technical & Sales Training programs Logo usage

9 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Professional Partner Program POINT PARTNER Resellers that have at least one shop The Point partner can belong to any partnership level (Platinum, Gold, Silver). Provided with POS materials according to the partnership level. EDUCATION CENTER The Acer Education Center is a channel certification created in order to build a network of dealers capable of satisfying the education market. Acer Education Centers act as a link between the dealer and the world of schools by helping them meet their technological needs. Certified partners offer proven expertise throughout Europe and deliver in-depth knowledge.

10 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Partner Portal New infrastructure > roll out planned for Q3 2012 Contents: Performance Products Downloads Training News Projects (tender tool) Partner Program – Partner Portal

11 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Partner Program – Solution Competence Center Solution Competence Center It is a multi-national team providing presales and post-sales support to Acer Platinum and Gold Partners The activities of the SCC (Solution Competence Centre) Lab include: –Hardware test & Verification –Solution building –Software Verification and helps to create Technical Documentation including Technical Bulletins, FAQ Documents, White papers, Solution Guides, How To Guides, and training material. The live outputs from the SCC Lab include: –Create Demo Area for Partners/End Users (applications and solutions) –Training environments (e.g. Train the trainer Program) –Dealer Partners can touch and test Acer equipment on-site –Remote testing for Partners

12 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Partner Program – Training Training are managed by our Solution Competence Center (SCC) E-academy professional –Client portfolio (Q3) Face-to-face training –Sales (configurator, target market, etc.) – half day –Technicians1 day (client)

13 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Internal Contact Centers (6) Outsourced Contact Centers (5) Repair Centers (10) Refurbishment Center (1) Logistic Hub (1) and ~ 500 External Repair partners Acer Professional Partner Program – EMEA Service structure

14 This document is the intellectual property of Acer Inc, and was created for demonstration purposes only. It may not be modified, organized or re-utilized in any way without the express written permission of the rightful owner. Acer Professional Partner Program – EMEA Service Acer Repair Centers: Located in major countries Specialized technician perform repairs with online tools, emails & SMS keeping customers informed about repair status All products repaired pass a quality test before being returned to customer. Acer Authorized Service Provider (ASP) networks guarantee Next Business Day onsite & 4 hours intervention Acer Advantage Program Acer Advantage is a Warranty Extension program that can be purchased for products such as Notebooks, Aspire One, Desktops, All In One, LCD Monitors and Projectors.

15 Thank you


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