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Exchange 2010 Hosting Service How Hosted Exchange Works and Benefits Businesses.

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1 Exchange 2010 Hosting Service How Hosted Exchange Works and Benefits Businesses

2 What is Business ? Business" means that you use an advanced 'server' such as Microsoft Exchange. As well as just , you get online calendars, address book and mobility with BlackBerry®, iPhones and other smartphones.Microsoft Exchange

3 Outlook Exchange Microsoft Exchange is a computer server that centrally stores a company's , files, task lists, calendar and contact information. Here are a few reasons Exchange is the world's most popular business messaging platform: Microsoft Exchange Mobile access: Easy access to for handhelds like the BlackBerry, iPhone or Treo. Mobile access Centrally stored information: Allows , files and other company data to be accessed from anywhere at any time. Shared calendars: Lets employees see colleagues' availability to schedule or rearrange meetings, book conference rooms, and plan projects. Shared task lists: Allows 'to do' lists to be created and assigned, then shared with team members. Shared contacts: Company or shared address books means important contact details will never be lost or misplaced. Outlook Web access: Allows for and information access through an Internet Web browser. Users can view , calendars, task lists, contacts and more through Microsoft Outlook on a desktop or notebook PC, web mail or a handheld wireless device.

4 Basic Pop POP or IMAP mail is the basic flavor of that became popular in the 1980s. It gives you an address with your own domain name but does not allow shared calendars, contacts and files, or wireless .

5 Other proprietary Some companies use older systems, such as Lotus Notes or Novell. These offer some of the functionality of Outlook, but have fallen behind in terms of user-friendliness and features. They are also not compatible with Microsoft Outlook, the preferred tool of most companies.

6 What is Microsoft Exchange? Microsoft Exchange is far superior to the basic still used by some businesses. Microsoft Exchange

7 Hosted Exchange server vs. basic Smaller businesses typically start with POP - the basic, no-frills that has been common since the 1980s. POP is cheap, but offers none of Exchange's advanced functionality, like calendars, task lists, file-sharing or contacts. POP is stored on your local PC, instead of on a central server, so if you use different devices - like a desktop PC and a BlackBerry® - you will not see s which came through to a different device. Some businesses use an older product called Lotus Notes. This works more like Microsoft Exchange, but is lacking in ease-of-use and is not compatible with Microsoft Outlook.

8 Features of Microsoft Exchange server Microsoft Exchange server is popular due to its user-friendliness and its advanced features, which boost productivity: Up-to-date: Exchange server stores everything centrally, so you always see the latest version of your , files, calendar and contacts. Mobile access: Microsoft Exchange is the software that powers for handhelds like the latest BlackBerry®, Treo, iPhone, Android or Windows Mobile devices. It also offers sophisticated Web mail, so you will always be synced with your team. Shared calendars: Microsoft Exchange lets employees see colleagues' availability to schedule or rearrange meetings, book conference rooms, and plan projects. Shared task lists: Microsoft Exchange allows 'to do' lists to be created and assigned, then shared with team members. Managers can check off items as they are completed. Shared contacts: Company or shared address books means your customers' contact details will never be lost or misplaced. Microsoft Exchange server lets employees share information and work together productively, in a way that is otherwise impossible.

9 Our Exchange Environment Intermedia has invested millions of dollars in creating the most reliable and cutting-edge Exchange environment in the industry. With multiple world-class datacenters, an incredibly robust platform and a state- of-the-art network infrastructure you can be sure that your will be fully accessible whenever and wherever you need it. Datacenter Our multiple datacenters offer on-site replication and a % uptime SLA. Infrastructure Intermedia's infrastructure is built with names you can rely on, including Cisco, EMC and Dell.infrastructure

10 An Overview of Microsoft Exchange Server With the release of Microsoft Exchange Server 2010, Microsoft greatly enhanced many of the features it was already delivering in Microsoft Exchange Server For the first time the platform was developed with built-in hosting capabilities, providing subscribers with a more reliable Microsoft hosted Exchange service. "An Overview of Microsoft Exchange Server 2010" provides a useful overview of Exchange 2010 and in particular, hosted Exchange Register to receive a free copy

11 Why You Should Consider Migrating to Hosted Exchange 2010 Microsoft Exchange is the leading messaging platform in the North American business market and offers a number of important functions, including , calendaring, task management and other capabilities. Plus, Exchange is a key component of Microsofts unified communications vision and so is an important element for organizations that want to deploy unified communications using the Microsoft model. Exchange 2010 is the newest version of Exchange and offers a number of important features. Any organization that uses Exchange should seriously consider migrating to the newest version of the system. Register to receive Why You Should Consider Migrating to Hosted Exchange 2010" in order to provide additional tools to the marketplace regarding Exchange 2010 and in particular, hosted Exchange 2010

12 Discuss Features List features of Unified Messaging WebApp Transport Rules Archiving Anti-Virus / Spam Filtering Fax Integration Active Sync

13 Outlook Web Demo feature

14 Active Sync Demo feautures

15 Focus on What You Do Best: Top 3 Business Processes to Outsource According to a recent report from analyst firm Nelson Hall, the Business Process Outsourcing (BPO) market is poised to hit $450 billion by 2012 as companies continue to turn to outsourcing as a strategic move to maintain profits and thrive amid economic recovery. Outsourcing has been established as a typical practice for large companies, but there are also tremendous benefits for startup organizations as well. In fact, startups that outsource are able to focus more on their core activities and offer a level of stability to an environment that is constantly changing.

16 Google Gmail vs. Hosted Microsoft Exchange More and more businesses are looking to hosted services to reduce costs and ease management, and the choice often comes down to Google's Gmail (the key component of Google Apps) or a hosted version of Microsoft Exchange.

17 Hosted Exchange wins More businesses are looking to hosted communications services to reduce costs and ease management, and the choice often comes down to Google's Gmail (the key component of Google Apps) or Microsoft Exchange For many, the decision will hinge on the features and functions. Heavy BlackBerry and Microsoft Outlook users, for instance, may default to the safety of hosted Exchange providers and their proven ability to effectively support both tools. And while Exchange is perfect for these and other customers, it's important to look beyond features and functions, to consider the total experience the providers wrap around their hosted services. Hosted Exchange services are available from a mature ecosystem of partners delivering the service direct from their own data centers and, alternatively, directly from Microsoft. To be sure, there are substantial differences between the companies, but generally they have loads of experience. Here are the major evaluation criteria to keep in mind when comparing hosted Exchange with Google Apps and why Exchange – particularly with hosted Exchange 2010 available – comes out on top:

18 Ease of migrating your existing data, users, contacts and more This is the biggest stumbling block for most organizations when evaluating hosted services. It's easier to stand pat than transition to a new service. A sophisticated hosted Exchange provider has been dealing with these issues for years. They will have a heavily automated (ideally free) migration process that ports all that you've invested in your existing set-up to the new environment. Take a minute to walk through Google's online sign up process, and it is clear the company's preferred mode of operation is "self serve".

19 Certified 24x7 support for the tools your organization relies on – BlackBerry and Microsoft software If your company organization relies heavily on Outlook and BlackBerry, and plans to continue doing so, good hosted Exchange providers can offer you the confidence that their support staff is Microsoft and RIM certified. Likewise, Outlook was designed to run over Exchange, not Google Apps

20 Business-Class Reliability Solid hosted Exchange providers operate multiple datacenters with multiple Tier-1 Internet connections. They deliver on % availability. That translates into less than six minutes of downtime per year. Google does not have that history with business users.

21 Control over the environment Many organizations considering migration to hosted communications tools will likely continue to use other Microsoft applications on-premise. Sophisticated hosted Exchange providers can offer single sign-on experience across these applications and other benefits that come by integrating with Exchange's Active Directory.

22 Control over the environment cont While some will argue that Google Apps is more cost effective, hosted options from either camp will result in massive cost savings vs. use of an on-premise server. Considering the criteria outlined above, the most important question boils down to which service, in the larger picture, adds the right value to your business. For most businesses – particularly firms with knowledge workers and others heavily dependent on cutting-edge communications software – hosted Exchange is the right answer.

23 Hosted Exchange Buyer's Guide Hosted Exchange Buyer's Guide White Paper Messaging lies at the heart of a business ability to communicate, to interact quickly and effectively with everyone from employees and suppliers to clients and prospects. Register to receive the Buyers Guide so you know what to look for in an Exchange solution.Buyers Guide

24 Full-Service vs. Self-Service Outsourced IT As hosted solutions become more prevalent, so do the number of providers. When it comes to choosing the right hosted provider for your companys needs, its important to understand what hosted providers can and cannot offer in order to avoid confusion and mitigate the risk of adopting a hosted solution that causes you more problems than it eliminates. Lets take a closer look at two different types of business- related hosted offerings: full-service and self- service solutions. Outlined below are a few key areas to consider as you investigate whether a full-service or self-service option is the right choice for your company.

25 Overall Experience Both types of providers typically implement, manage and maintain the underlying technology – as well as provide some level of support. As their name would imply, full service solutions offer a higher level of engagement, often setting up the service for the client – and backing it with live 24x7 support – while providing detailed reporting every step of the way. Providers of self-service solutions are sold at a reduced price, but prompt customers to help themselves – usually via online guides – when it comes to setup and troubleshooting. If your IT shop has the time and resources to manage your hosted solution, perhaps the self-service solution is the right approach (as well as the cost savings it provides). However, for busy IT staff, managing dozens of end-user accounts, knowing there is a helpful resource available should issues arise might be worth the minimal additional seat charge.

26 Migration This is probably the largest hurdle for every service change, and the reason most companies opt for status quo. Companies have often made extensive investments in their current set up. Existing data, users, contacts, calendars and more reside in the system, as do address groups and other business rules. Not only does this make migration to a new provider a daunting task, it makes it risky. IT takes the blame for any data loss, file confusion, etc. Most organizations are not equipped to manage a rapid migration to a new hosted provider with little to no impact on end-users. Full-service providers add value here, assisting customers with each step of the migration process, with automated toolkits, documented processes, etc. They also remain in regular communication with customers to ensure the migration is completed satisfactorily throughout each phase. Again, self-service providers rely on online tutorials and automated set up procedures. This option can provide the user with greater control and if a company is starting from scratch – with little to no data – there is no need to worry about migration back-ups, and other settings and configuration issues. However, if you have an existing environment in place the full service option may be the best fit.

27 Support No IT solution is perfect and IT workers know more than anyone else that hiccups can occur. What happens when you have questions about your hosted service or need support? Full-service service solutions offer 24X7 support that includes a live, certified support staff available by phone and . Full-service providers also have a knowledge base or library of data that includes information on frequently handled issues and best practices that users can reference to help carry on after receiving human-directed support. Self-service solutions may also have a knowledge base, and again will have helpful online tools and documents that can be helpful in identifying and resolving issues quickly, but few offering live support. Finding support to address problems or questions can be a daunting task (and a stressful one if, say, the CEOs iPhone isnt syncing ). Do it yourself offerings are best suited for situations where is not mission critical, such as personal use or micro-businesses not dependent on online collaboration with customers or employees.

28 Reliability Reliability is equally important as technology support when it comes to hosted but both types of providers approach them differently. A provider that offers full-service has extensive experience dealing with business customers and typically provides a % uptime service level agreement (SLA) that has financial penalties in event of failure. Additionally, the right full-service provider will submit to SAS 70 Type II audits not just in the datacenter, but organization wide – giving customers full confidence it is applying rigorous security and operating practices. Self-service providers typically offer 99.9% SLA and offer little to no financial penalty for failure in the event of service outages, data loss, etc. Hosted solutions are reliable and rarely, if ever, face extensive outages or data loss but consider how the level of service of hosted solution providers impacts how such technology issues are handled.

29 Control and Flexibility Similar to on-premise IT solutions, the right full-service provider will offer rigorous control and flexibility to customers. Just because there is full-service support does not mean the customer cant be hands on in the set-up and management of the solutions. The idea is to simplify how a customer meets business requirements without limiting important controls. Data migration, access controls, mobile and remote worker set-ups and controls (including remote data wipes in case your CEOs iPhone gets lost) can all be handled by the end user in a model that is not one size fits all.

30 Self Service solutions Self-service solutions do not offer the same level of flexibility because there is not the support and technical foundation to help end users develop and manage significant environmental changes. Because of this, full- service is likely a better fit for organizations with compliance requirements and other more complex needs.

31 Hosted solutions Hosted solutions provide your business with significant cost savings versus on-premise solutions but each type of provider differs greatly in terms of how they migrate your existing data, their level of customer support, their experience dealing with business users that rely heavily on and the amount of control offered over the users existing IT environment. When selecting a hosted provider, the most important consideration is the total cost and benefit picture. Its critical to evaluate the levels of service and control in areas that are important to your business – like hosted providers, not all businesses are created equal and you need to implement the solution that will provide the greatest benefit and mitigate additional headaches

32 Case Study THE AMERICAN SMALL BUSINESS COALITION - "The biggest advantage we have seen since becoming an Intermedia customer is the reliability and the expanded robustness of the product offering. Support did a fabulous job of making sure we were up and running. Theyre doing right by us!" Guy Timberlake, CEO, The ASBC Baltimore Capital - "Outsourcing our Exchange server to Intermedia just made sense for us. We needed something reliable, affordable, convenient, and most importantly secure." Sean Greely, chief officer of operations, Baltimore Capital GoldMail – We dont want to worry about managing the infrastructure ourselves. With Intermedia, we have the uptime, stability and service we need for our business communications – all at a good price. We can focus on building our business, not on maintaining our platform. Mark Pierce, VP of Business Development and Sales, GoldMail Hand Outs

33 Software as a Service model. Why move data to the Cloud?

34 Our Exchange Environment Datacenter Our multiple datacenters offer on-site replication and a % uptime SLA. Infrastructure Infrastructure is built with names you can rely on, including Cisco, EMC and Dell. Infrastructure

35 Avoiding the data doghouse From IT professionals and CIOs to small business owners and beyond, 2009 will be remembered as the year software-as-a-service (SaaS) evolved from a technology phenomenon into a mass-market business tool. The biggest barrier plaguing SaaS adoption to date has been a general lack of understanding and clarity as to what constitutes best practices for security protocols and data protection. Data protection must be the ultimate deciding factor in selecting a SaaS provider. Remember though, it is not security against hackers and viruses that should be of the greatest focus. Rather, it is the permanent loss of irreplaceable data from outages and technical glitches that is most problematic. Businesses need to inquire about data backup protocols and should only engage with providers that habitually back up data every 60 minutes. With a frequently recurring data backup procedure, even the most devastating security breach or infrastructure failure will only constitute a net loss of one hour's worth of data.

36 Avoiding the data doghouse continue Each SaaS provider will likely have various applications and security partners that define their infrastructure. Regardless, each of them must maintain specific requirements regarding the bandwidth that SaaS providers use to connect each data center to the internet. Why is this? By maintaining relationships with multiple telcos for bandwidth, SaaS providers are better equipped to manage service availability and performance. Additionally, using different providers for each data center enables optimum routing to client endpoints and the ability to rout around unexpected service issues that can occur within the internet cloud. All business data whether it is a year's worth of s or hundreds of megabytes worth of documents, should be protected by appropriate technologies. Bottom line, businesses should not formulate partnerships with any SaaS providers who cannot tangibly demonstrate their ability to provide this type of business-critical data protection. From the February 2010 Issue of SCMagazine: doghouse/article/161730/ doghouse/article/161730/

37 Survival Guide to SaaS The mark of an IT managers success has changed, with emphasis now placed on Return on Investment (ROI), and ITs ability to do more with less money and fewer people.

38 Hosted Unified Communications

39 The benefits of Unified Communications for SMBs Unified communications is an important capability that offers a number of benefits, including: The ability to integrate , voice and instant messaging into a more cohesive communications system than most organizations have available to them today. Faster decision making because all of the data that users and organizations need is available through any access point and users can communicate with others inside and outside their organization more easily and more quickly. Lower overall IT and telecommunications costs. The benefits of unified communications are particularly important for small and midsized businesses (SMBs) for a variety of reasons.

40 Small and midsize businesses answer the call to UC IT professionals can equip their small and midsize businesses with an afordable yet powerful weapon in the ongoing battle against the onslaughts of extensive games of voic -tag, lengthy scheduling discussions and high-priced long-distance telephone bills. This white paper discusses UC and how it delivers efficiencies, boosts productivity, cuts costs and improves customer service

41 How to Use Unified Communications to Achieve Large-Scale Capabilities Unified communications is the integration of communication services such as , telephony, instant messaging, calendars, and directory services. Unified communications solutions that are hosted and delivered as a service can bring the capabilities of unified communications to small and midsize businesses, helping them to better compete with larger organizations. Here, Knowledge Center contributor Jonathan McCormick explains how unified communications improves employee collaboration while reducing the cost of delivering communications that are vital to the operations of small and midsize businesses.


43 What is Unfied Communications Unified communications is the integration of communication services such as , telephony, instant messaging, calendars, and directory services. Unified communications solutions that are hosted and delivered as a service can bring the capabilities of unified communications to small and midsize businesses, helping them to better compete with larger organizations.

44 Unified communications defined UC is the integration of key communication services such as , voice, calendars and instant messaging (IM) into a single, more cohesive communications system. UC unites the following five core capabilities: A UC system should give you the ability to access via Outlook or a similar interface. Voice: UC can amplify standard telephony capabilities by allowing calls to be made via desktop handset or an Internet-based software program where voice mails can also be accessed quickly.

45 Unified communications defined Continued IM: Businesses small and large rely on impromptu conversations between employees and fast decision making to ensure business operations and functions are being carried out well throughout the day. Because the IM program is built within the UC solution, SMB users no longer need to use consumer IM programs (where there are greater security risks involved). Calendars: Schedules of SMB owners and employees revolve around work, specific work-related projects, as well as personal lives. UC solutions help SMBs combine all of these calendars and enable them to easily maintain multiple calendars. Directory services: Directories such as lists of employee telephone extensions or key contacts are critical. UC solutions, which already allow for multiple calendars to be shared, allows SMBs to support various directories.

46 Benefits of unified communications Benefit No. 1: Long-term cost savings - and telephonytwo most important and expensive capabilitiescan be managed together, which reduces costs associated with hardware and software Benefit No. 2: Greater efficiency - Since the costs of and need for hardware and software are minimized through UC, the IT decision maker within your SMB has more time to dedicate to other tasks that can provide more value to your company Benefit No. 3: Boosted employee productivity - Instead of having to use numerous programs to check , schedule appointments and make calls, UC solutions help SMB users work more efficiently and effectively.

47 Benefits of unified communications Continued Benefit No. 4: Expanded flexibility - UC solutions are not limited to physical locations, so SMB users can work as productively as they can from the workplace even when they're in a remote location such as a hotel or at home. Benefit No. 5: Green - Power savings come from the reduced number of hardware and software systems. Also, fewer employees are required to travel to work, which minimizes carbon footprints associated with commutes and minimizes the amount of employee floor space needed by a company

48 Hosted unified communications is better for SMBs The smaller and more geographically dispersed a SMB is, the better it is for it to adopt UC delivered from a hosted service provider. Since hosted service providers generally cost less and manage all the relevant systems, hosted UC solutions yield even more cost savings and minimize management headaches.

49 Hosted unified communications is better for SMBs continued Hosted UC solutions ensure that critical information reaches the right people faster and that better decisions get made so that revenue can grow. In addition, hosted UC solutions are simpler, only requiring an Internet connection, computer and IP phone in order for businesses to get started. Using hosted UC providers also means that there are no servers to buy or maintain, as well as no need to use or manage PBX or voice over IP (VOIP) telephony services.

50 Hosted unified communications is better for SMBs continued All in all, the value and benefits of UC for businesses, especially SMBs, are undeniable. Look beyond the misconceptions that UC solutions are complex, and understand the role communications plays in the success and everyday operations of your SMB. With the help of hosted service providers, the promise of UC is even more attainable, affordable and strategic to your business success than ever

51 Unified Communications for the SMB Weve taken our communications from basic necessities to business class. Without a full-time IT department, I rely on Intermedias hosted products. With them we control our , calendars, contacts, phones and voic all from Outlook – without any of the maintenance or hardware expenses that bigger companies pay for these features. Weve unified our communications including , phone and instant messaging, all with the business-class features one needs to stay ahead in todays environment. Michael Stajer, founder/owner, JJ Buckley Fine Wines

52 Unlocking The Power of UC for the SMB

53 UC Defined UC is the integration of key business communication services (including voice, and instant messaging) into a cohesive system. Basic capabilities include reading voic in your and Find Me/Follow Me--which forwards calls to mobile or other numbers while a user is away. It also includes more sophisticated capabilities like Click-to-Call--where a user can call a contact from their address book with the click of a mouse

54 On-premise versus Hosted Model

55 Should you manage UC in-house or does outsourcing work for you? Start with an evaluation of your business' needs Hosted solutions take much of the daily upkeep and responsibility away from a business, allowing employees to focus on the core of the business practice rather than outages and server maintenance "Hosted services provide a simple and affordable way for SMBs to implement VoIP-enabled solutions

56 Finding Your Business' Voice Don't bite off more than you can chew. Consider starting with something simple like hosted telephony. As you get comfortable with that, consider adding capabilities like instant messaging, hunt groups and voic to .

57 Things to consider SMBs may be gravitating towards free or low-cost solutions such as Skype or Google Voice but they aren't benefiting from important business features such as an automated attendant with a professional greeting that can answer phones and route calls, hunt groups music on hold. Services such as Skype and Google Voice also lack the management features to enable easy provisioning and management of users across a company. A more trustworthy alternative is a hosted PBX offering. Hosted PBX is a VoIP-enabled solution that typically has predicted costs throughout the lifespan of the contract. Some hosting providers offer PBX in addition to other UC components such as and instant messaging--condensing your communications bill (and capabilities) into one.

58 With UC Comes Collaboration

59 Tips to help ensure collaboration between dispersed workforces Consolidation of all components of UC-- , telephony, instant messaging--under one roof to eliminate management headaches and wasted costs Evaluation of whether your business needs a hosting provider that offers full-service or self- service Improvement of productivity by making it easier for employees to stay in touch (with each other, clients, partners, etc.)

60 "Once SMBs understand UC and the value using a hosted service can bring to their business, they will achieve maximum collaboration. As a result, they will be well positioned to not only be successful but also to thrive and set themselves up for stronger growth."

61 The Worlds First And Most Reliable Microsoft Exchange 2010 Service More companies trust intermedia with their critical business than any other provider. We offer Exchange 2010 as an affordable service, including full support and migration by our expert staff. Learn more about the Intermedia difference Intermedia's hosted Exchange 2010 service gives you enterprise and collaboration at an affordable cost. We are not the cheapest provider, but prefer to focus on higher reliability and expert support. This focus has made Intermedia an "Exchange hosting giant" (eWeek) - trusted to run Microsoft Exchange by over 25,000 companies. See why Intermedia is different or learn what is included with the Intermedia service.why Intermedia is differentwhat is included

62 Microsoft Exchange 2010 as a service Intermedia is the worlds most trusted Exchange hosting provider. We give our customers the communications technology of a large Fortune 500 corporation – but without the cost. Learn more about the Intermedia difference When you sign up for service with Intermedia, you get cutting edge technology, delivered as a service: Outlook and Exchange 2010, BlackBerry and iPhone sync, instant messaging and document sharing, just like a large enterprise with a million- dollar IT budget. But you also get more. Our Exchange Concierge team will help you set up the service - and our expert support reps will be available 24x7, with an average hold time of 40 seconds. Intermedia is not the lowest-cost provider, but that is because we do not cut corners. By focusing on higher reliability and expert support, Intermedia has become the world's most trusted Microsoft Exchange service, with over 25,000 companies using our services. See why Intermedia is different or learn what is included with the Intermedia service.why Intermedia is differentwhat is included

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