1. Emergency response: processes, users, system architecture Sisi Zlatanova GISt, OTB, Delft University of Technology, Delft, The Netherlands

2. Complexity of Emergency Response 13th May, 2000, Enschede 100.000 kg explosives Losses: 22 dead, 944 without houses, 350-400 houses destroyed 400-500 police, 200-300 fire brigade, 120 people for identification Saturday 13 and Sunday 14 May: 200 military people 50 people Koninklijke Marechaussee 100 man van het Korps Nationale Reserve Germany sent 100 people to help Region Noord-Rijnland-Westfalen kept in emergency fire brigade trucks and ambulances

3. Enschede

5. 13th May 2000, 17:31 UTC, NOAA VIS

6. GDI4DM (RGI-239) User requirements Models Generic services (ontology) GUI

7. 1. Emergency response in the Netherlands 4 primary responsible units (fire brigade, police, paramedics, municipality) 25 processes (e.g. traffic control, disinfection of vehicles, measurements and observations) 5 levels of emergencies (GRIP1 to GRIP5) 19 types of disasters (e.g. aircraft crash, flooding, etc.)

8. Levels of emergency

10. Some disasters have special treatment Category A Power plants (nuclear) Nuclear boats, satellites Military nuclear material Category B Transport Laboratories Uranium enrichment Storage of radioactive material, etc. National Regional

11. Organization is good … but not everything fits in the process GRIP 4: Electricity failure 2005, 2006 in Twente and Zeeland GRIP 4: traffic accident (18 July, 2006 Bemmel) 14 000 gasoline in residential area) GRIP 1: frontal crash of two trains (24 June 2006, Maastricht), 41 injured GRIP2: stolen truck with highly toxic liquid (5 Mart 2007, Helden)

12. Users are involved in specific processes

13. Processes are related Process 13 traffic control is related to: 4- disinfection of vehicles and infrastructure 10- medical psychosocial help 11- clearing up and evacuation 12- removing and guarding 16- guiding 18- informing 19-taking care of

14. 2. Equipmet and systems: August 2005 Integrated Call Centre Gelderland Midden

15. Example: ROT, ADS Gelderland Midden

16. ROT: Geo-informatie

17. Presentation: on the map

18. Emergency response: crisis reaction today

19. Software: Multiteam (region Rijmond)

20. Software: CCS-i (Gelderland Midden)

21. Software: CCS-i (region Arnhem)

22. Other systems for coordination & communication Multiteam: http://www.multiteam.info/index- engels.html CityGIS http://www.citydisc.com/ DECIS project: http://www.icis.decis.nl/icisproject AMBU: http://www.ambu2000.be/index.html RAVIS: http://www.ravis.nl/...

23. 3. Workshops and interviews Systems have to be applicable for daily work Access to information at any time in any circumstances Reliable systems Hesitations about responsibilities for (dynamic) data management Minimal requirements for advanced functionality Advances visualisation is much more appreciated Maintenance of ‘time’ is critical

24. The users Emergency response workers in the field, like police, fire brigade, ambulance, red cross; Decision-makers, responding to the event and coordinating the work between different teams; Consultants, giving advise on specific aspects and issues, for example type of explosives; Victims: serious injuries that will be transported by specialized transport or have to stay in locally organized first aid centers; Journalists; General public

25. Wireless Network Internet&Intranet “Mobile User” Police, fire brigade, ambulance. Citizens in the accident Citizens outside the accident Where is the information? Who is responsible for it? How up-to-date is it? What is the accuracy? How to get it? How to interpret it? “VR user” Crisis centre (decision-makers) “Desktop user” Local decision makers Advisors Relatives Citizens Press Geo-information is important

26. Wireless (GSM, GPRS, WLAN, Bluetooth) Generic services Mobile Advanced hardware Desktop Wired

27. GDI4DM Example

28. Global SII

29. Example: measurements and observations 1.Centralist receives location 2.Places sector template 3.Direction of the wind 4.Measuring teams 5.Creation of plume

30. Activity diagram, use case diagram

31. Class diagram

32. GDI4DM: http://www.gdi4dm.nl Geodan Veiligheidsregio Gelderland Midden e.a. Delft University of Technology Free University Amsterdam Wageningen University Nieuwland Province Gelderland Multiteam RWS, Adviesgroep Geo-informatie Kadaster

33. Thanks for your attention!