Presentation on theme: "Quality Tools in the Classroom Summer Conference 2009."— Presentation transcript:
Quality Tools in the Classroom Summer Conference 2009
Definition of Quality Meeting/Exceeding Customers requirements with –Consistency –Reliability –Predictability
10 Key Quality Concepts Develop a Customer Orientation Work toward a clear mission and vision Continuously Improve Share Trust, Power, and Ownership Encourage Teamwork Make systems and processes work better Use Scientific Method to Make Decisions Rethink Ranking and Grading Understand Variation Promote pride in work
Voice of the Customer The USA needs graduates who: Are customer oriented Are systems thinkers Understand work as a process Are committed to improvement Make decisions based on data Are active learners Are team oriented
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