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PACT People, Places en ACTivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink.

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Presentation on theme: "PACT People, Places en ACTivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink."— Presentation transcript:

1 PACT People, Places en ACTivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink

2 Center for People and Buildings  The CfPB focuses on the making and sharing of knowledge regarding the interrelationship between people, work, and workplaces through the use and development of theory, empirical data, and tools with objective of formulating optimal solutions in terms of products (workplaces) and processes (decision- making) on the basis of evidence-based reasoning (EBR).

3 Questions from organizations  Basic assumptions about work processes as input for decision-making relating to accommodation needs and requirements.

4 Development PACT PACT is developed by research for:  Insurance company: personal work styles and translation to workplace demands  Dutch Tax Offices: developing basic functional profiles based on activities to help the translation to workplace demands.  Department of Social Welfare and Employment Rotterdam: workplace requirements for the new Center for Work and Income

5 Personal work performance behavior Tasks:  Activities  Place  Time  Frequency Work style:  habits  Social environment  Functionality  Personal characteristics Work environment :  Physic (place, space)  Organizational (use)  Wishes Profile = combination of  tasks  work style  work environment

6 Work processes and work places Organisation  Tasks - Employees  Activities  Processes  Mission statements  Culture  satisfaction employees  Activity patterns  Functional profiles  Work environment  Quantity  Number of workplaces  Quantified space  Quality  Organizational fit  Technical  Aesthetic  Costs

7 Research in brief Activities  Time spent on various activities  Place of work  Workplace occupancy Functional profiles  A  B  C  D  Etc. Choice of workplace  Different workplaces based on functional profile and workplace occupancy

8 What is PACT?  A model for evidence based reasoning and decision making:  Calculating the number and types of workplaces required based on functional profiles  Making the consequences of choices regarding the accommodation policy more explicit (scenarios)  Showing physical and organizational decisions to make when developing a workplace environment concept

9 When to use PACT? Current applications:  Making choices in workplace environment concepts  Calculating number and types of workplaces, eventually in m2  Formulation of a functional program for architects Future applications:  Choice of buildings  Insight into costs (relating to PARAP)  Tender procedures for complex projects like PPP

10 Target groups PACT  Project teams  Decision making management  Facility management

11 PACT requirements  Insight into (future) work processes and reciprocal relationships  Insight into (future) accommodation policy  Objectives for (new) accommodation concepts

12 Variable input  Number of employees, fte, clients  Allocation/flexibility of workplaces  Allocation of meeting rooms  Functional zoning Input required for the use of Pact

13 Input Pact Fixed (per casus)  Categorization of activity profiles for employees and customers  Types of workplaces and m2 per workplace  Matching workplaces and activities

14  Activities outside the office:  at home  other locations of the organization  at clients  Meetings with clients or third parties  Internal meetings (according to number of participants)  Desk work (interaction, silence, general)  Telephone  Archiving Activities

15 Profiles

16 Functional and activity profiles  Categorizing people into profiles (organization specific) Organisatie medewerkers i.p.v. fte? 1 groeifactor 1Activity profiles Functions Number of fte Number of employees Differentiated growth factor To accommodate Meeting AmbulantSupport Desk work (general) plv. teamleider47, % lid cmt m247, % behandelfunct.C283, % behandelfunct. I84, % behandelfunct. F171, % mdw. Douane F % overig % mdw. Ondersteuning68, % mdw. Administratie B101, % mdw. Administratie C86, % mdw.Douane B % mdw. Douane C % mdw. Douane E % mdw. Opsporing24, % stafmedewerker185, % behandelfunct. E221, % Totaal2206, Desk work (ambulant)

17 overlegambulantondersteunendbureauwerk algemeen bureauwerkambulant lezen lezen> 1uur 7%6%8%6%5% bureauwerk vertrouwelijk19%10%17%9%13% bureauwerk algemeen2%9%17%12%16% bureauwerk samenwerking2%12%20%35%14% telefoneren3% 14%5%3% totaal bureauwerk 33%40%76%67%51% archiveren en verzorgen van documenten14%4%3%4%5% 1,2 personen5%2%1%2% 3-4 personen5%2%1% 2% 5-8 personen6%2% > 8 personen6%5%12%9%8% ove rig ontvangen belastingplichtigen1%2%1%2% afw ezi g activiteiten buiten kantoor30%43%4%15%28% ove r- leg gen bur eau wer k  Relating profiles to activities (organization specific) Activity profiles Activities

18 Flexible use of workplaces

19 Zoning

20 loungeplek Characteristics of activities: Desk work Desk work with interaction Meetings (reading, telephone) Characteristics of place Visibility Visual privacy Auditory privacy Numbers of persons teamplek

21 Allocating activities to workplaces

22 Outcomes

23 Scenario’s

24 Required m2

25 Growth scenario

26 Effect of occupancy

27 Effect of flexibility

28 Questions


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