1. DIREKTORI PERUSAHAAN PENERBANGAN INTERNASIONAL
DEPARTEMEN KOMUNIKASI DAN INFORMATIKA
PUSAT PELAYANAN INFORMASI

2. PERUSAHAAN PENERBANGAN INTERNASIONAL
Air Asia
Air China
Air India
Air France
Cathay Pacific
Cebu Pacific Air
China Airlines
China Southern
Continental Airlines
Emirates
Etihad Airways
Royal Brunei Airlines
Saudi Arabian Airlines
Silk Air
Singapore Airlines
Srilankan
Swiss Air
Thai Airways
Tiger Airways
Valuair
Viva Macau
Yemen Airways
Eva Air
Gulf Air
Japan Airlines
KLM
Korean Airlines
Kuwait Airways
Lufthansa
Malaysia Airlines
Phillippines Airlines
Qantas
Qatar Air

3. AIR ASIA Indonesia Call Centre Guest Support Phone
Call Centre
Guest Support
Phone
(within Indonesia only) or -
Bali
Airport Sales Stations
Sales Offices
Address
Bandara I Gusti Ngurah Rai,
Terminal Keberangkatan International Bali 80361
Jl. Teuku Umar, No. 1 blok C 11,
Denpasar Bali

4. AIR ASIA Jakarta Airport Sales Stations Sales Offices Address
Airport Sales Stations
Sales Offices
Address
Terminal 1A & Terminal 2D,
Departure Hall, Airlines Offices
Soekarno-Hatta International Airport,
Cengkareng
Jl. Boulevard Raya, Blok LA 4, No. 10
Kelapa Gading, Jakarta Utara
Jln. Panglima Polim, No. 105B Blok M,
Jakarta Selatan
Medan
Bandara Polonia,
Terminal Keberangkatan Internasional
Medan Sumatra
Jl. Sisingamangaraja, No 19C
Medan, Sumatra Utara

5. AIR ASIA Padang Airport Sales Stations Sales Offices Address
Airport Sales Stations
Sales Offices
Address
Bandar Udara International,
Minangkabau Airport
Jl. Adinegoro, Sumbar
Hotel Hangtuah, Jl. Pemuda no. 1,
Padang Sumatra Barat 25117
Surabaya
Lobby International Terminal,
Juanda International Airport
Jalan Raya Juanda
Surabaya, Jawa Timur
Garden Palace Hotel,
Jl. Yos Sudarso 11,
Surabaya 60271

6. AIR ASIA Bandung Solo Airport Sales Stations Address
Ruangan Nombor 34,
Bandara Husein Sastranegara
Jalan Pajajaran No 156
Bandung, Jawa Barat
Adisumarmo International Airport,
Surakarta
Pekanbaru
Batam 
Sales Offices
Sultan Syarif Qasim II
International Airport,
Jl. Imam Bonjol, Gedung Jamsostek/
Graha Nagoya Mas, Batam

7. AIR CHINA Jakarta Address Lippo Plaza 1502 15 Floor,
Jl.Jend. Sudiman KAV.25, Jakarta 12920
Phone
Fax

8. AIR INDIA Jakarta Office Airport Address
Harmoni Plaza Bldg, Block J/8,
JLN Suryopranoto 2,
Jakarta Pusat 10130
Room DOP 012/14, Soekarno Hatta Apt, Airline Offices Bldg, Jakarta
Phone
Fax -

9. AIR FRANCE Bali Agency Address c/o PT Asia Jasa INT.Wisti Sabha
Building2nd floor, room 21
Airport Ngurah RaiTuban, Bali
Phone
(62) (361)
Fax
Office Hours
Monday-Friday : 09: :00  
Saturday : 09: :30  

10. CATHAY PACIFIC Denpasar Jakarta Address
2nd Floor, Wisthi Sabha Building, Ngurah Rai International Airport,
Denpasar 80361
26/F, Jakarta Stock Exchange Building, Tower 1, Jalan Jendral Sudirman Kav 52-53,
Jakarta 12190
Reservations
62(21)
Fax
62(361)
62(21)
Airport Name
Ngurah Rai International Airport
Jakarta Soekarno-Hatta International Airport
Airport Phone
62(361)
62(21) / 2121 / 7102
Airport Fax
62(361)
62(21)
Baggage Services
62 (361)
62(21)

11. CATHAY PACIFIC Surabaya Medan Address Hyatt Regency Hotel,
Jl. Jend. Basuki Rachmat ,
Surabaya 60117
PT Pasifik Mitra Semesta, G/F, Best Western Hotel Asean International, 5 Jalan H Adam Malik, Medan
Reservations
62(31) / 7421
62(61)
Fax
62(31)
62(61)
Airport Name
Juanda International Airport
Airport Phone
62(31)
Airport Fax
62(31)
Baggage Services
62(31)

12. CEBU PACIFIC AIR Jakarta Pt. Andalan Usaha Cemerlang
Iwata Tours & Travel
Address
Jl. Petogogan 1 No.33 - Kebayoran Baru, Jakarta Selatan 12120
Jl. Sultan Agung No. 58 D, Jakarta 12970
Phone
/ 49
Fax

13. CHINA AIRLINES Jakarta Denpasar Address Wisma Dharmala Sakti,
Kav.32,M1 Fl.,
Jl. Jend. Sudirman
Jakarta 10220
Rm. 19, 2Fl., Wisti Sabha Bldg.,
Ngurah Rai Int'l Apt.,
Tuban-Bali
Phone
(021)
(0361)
(0361)
(0361)
(0361)
Fax
(021)
(0361)
Reservation

14. CHINA SOUTHERN AIRLINES
Jakarta
Address
PLAZA MUTIARA#905
JL.LINGKAR MEGA KUNINGAN KAV.E 1&2 NO.1&2
JAKARTA
Phone
(006221)
Fax
(006221)

15. CONTINENTAL AIRLINES Denpasar Jakarta Address
Ngurah Rai Int'l Airport (DPS)
Main Terminal
JL. I GUSTI Ngurah Rai
Denpasar, Bali -
Phone

16. EMIRATES Jakarta Address
One Pacific Place Building, 10th Floor Jl.Jend. Sudirman. Kav Sudirman Central Business District (SCBD) Jakarta 12190
Phone
Fax

17. ETIHAD AIRWAYS Jakarta Address Summitmas 2, 12th Floor,
Jl Jend Sudirman Kav 61 62,
Post code 12190, Jakarta
Phone
Fax
Reservations and Ticketing

18. EVA AIR Denpasar Jakarta Address Wisti Sabha Building
Ground Floor Room No. 4.
Ngurah Rai International Airport Denpasar , Bali
Price Water House, 10th Floor,
Jl. Rasuna Said Kav. C-3,
Jakarta 12920
Phone
(Reservation)
(Airport)
(Reservation)
(Airport)
Fax
Medan
Surabaya
Evergreen Uniglory Pt. Jayakusuma Perdana Lines,
Jl Iskandar Muda, No. 103, Medan,
5th Floor, Skyline Building,
Jl. Jend. Basuki Rakhmat ,
Suraraya 60271
(Reservation)
(Reservation)
(Airport)
Fax:

19. GULF AIR Jakarta Reservations (021) 5770789
Airport / Flight Information
(021)
(021)
Sales
(021)
(021)
Fax
(021)

20. JAPAN AIRLINES Jakarta Denpasar P.T. Kayanmas Bali Address
Kyoei Prince Building
2nd Floor,
JL., Jenderal Sudirman, Kav. 3-4, Jakarta, 10220
JL. Bypass I Gusti Ngurah Rai 100X, Tuban,
Denpasar Bali
Reservations and Information
<62>(021)
<62>(0361)
Fax
<62>(021) -
Office Hour
08:30-17:00 /Monday to Friday, Sat/Sun/Holiday 　Closed
08:30-16:30 /Monday to Friday,
Saturday/08:30-13:30,
Sun/Holiday　 Closed

21. KLM Jakarta Office Soekarno-Hatta Airport Address
Summitmas II, 17th Floor
Jl. Jend. Sudirman kav Jakarta 12190
Airport operation hours
Monday - Sunday 12: :30 and 19: :30
Business Hours
Monday - Friday 08: :00
Phone
(21)
Internet Helpdesk
Fax
(21)
Customer Reservations
Flying Blue Helpdesk
(21)
(21)
(21)

22. KOREAN AIR Jakarta Denpasar Office Address Mayapada Tower 9th Fl.
Jl. Jend. Sudirman Kav. 28,
Jakarta 12910
Wisti Saba BLDG Room16, 2ndFloor,
Ngurah Rai APO, Denpasar
Phone
Fax -
Office Hour
08:30 ~ 17:00 (Mon.~Fri.) /
08:30 ~ 13:00 (Sat.) , Sun./A public holiday day-off
09:00~17:00(Mon~Fri),
09:00~12:00(Sat),
Sun/Holiday Off
Jakarta Soekarno Hatta Airport
Ngurah Rai International Airport
International Airport Terminal E, 2F counter no. 15
International Passenger TRMNL
1st Floor, Right Side

23. KUWAIT AIRWAYS Jakarta Soekarno-Hatta Airport Sales Address
Room DOD 37,
First Floor Terminal 2D
Soekarno Hatta Airport
WISMA GKBI 16th Floor, Suite 1601
JL Jend Sudirman- No.28
Jakarta 10210
Phone
(62-21)
(62-21)
Fax
(62-21)
(62-21) -
Cargo
Room 006,
First Floor Cargo Building 501 Soekarno Hatta Airport
(62-21)
(62-21)

24. LUFTHANSA Jakarta Office Airport Address Jl. Jend Sudirman Kav 1
Panin Bldg 2nd Floor
Jakarta 10270
Passenger Terminal Bldg,
Terminal D 1st Floor Number DOD 58
Soekarno Hatta International Airport Cengkareng Jakarta
Phone
Fax
Fax: -
Reservation

25. MALAYSIA AIRLINES Bandung Batam Address P.T.Bali Megah Wisata,
Jl. Sunda No 34,
Bandung 40112,
Jl. Sutan Abdul Rahman Kompleks Sulaiman,
Juyanah Plaza Block A 1/1 Nagoya,
Batam Island
Reservation
Ticketing
Fax

26. MALAYSIA AIRLINES Denpasar Medan Address
New International Departure Building
Ngurah Rai International Airport
Bali Tuban
Ground Floor
Hotel Danau Toba International,
17 Jalan Imam Bonjol Medan
20150 Sumatera Utara
Reservation /
Ticketing
Fax
Admin
General

27. MALAYSIA AIRLINES Jakarta Yogyakarta Address
Ground Floor, World Trade Centre
Jalan Jend. Sudirman Kav ,
Jakarta 12920
PT. Bali Megah Wisata
JL. Monjali No. 39
Yogyakarta 55284
Reservation
/ 9682
General
/499
Ticketing
Fax
Airport Address
JL. Laksda Adisuctjipto
Ticket Counter E-7
Admin
Sales
– 04

28. MALAYSIA AIRLINES Padang Surabaya Address P.T Muladatu Astro,
Hotel Bumiminang LT. 2
Jalan Bundo Kandung No.20-28, Padang, Sumatera Barat
Ground Floor Grana Bumi Modem,
Hyatt Regency Hotel,
Jl. Basuki Rahmat No
Surabaya 60271
General
Fax
Fax:

29. PHILIPPINE AIRLINES Jakarta Pt. Sheira Semesta Cemerlang Airport
Address
33rd Floor, Menara Kuningan Suite 3301 JL. HR. Rasuna Said Blok X - 7 Kav.5 Jakarta Selatan Jakarta 12940
Soekarno-Hatta International Airport
2D/DOD 41
Cengkareng, Indonesia
Phone
(6221)
(6221) (Ticketing)
(6221)
Fax
(6221)
(6221) -

30. QANTAS AIRLINES Jakarta Bali Qantas Freight Sales Office Address
Airlines Cargo Complex Building 501, 2nd Floor Soekarno-Hatta International Airport Cengkareng Jakarta
Ngurah Rai Domestic Airport Denpasar Bali
Phone
Cargo Handling Agent
P.T. JAS/ Warehouse Building 521, Cargo Area Soekarno-Hatta International Airport Cengkareng Jakarta
PT Gapura Cargo International Terminal Ngurah Rai International Airport Tuban Bali
ext.5409 (Export)
ext.5309 (Import)

31. QANTAS AIRLINES Jakarta Bali Sales Office Address
Menara Bank Mandiri Building 11th Floor JL.M.H Thamrin No.5
Ground Floor Grand Bali Beach Hotel Sanur Beach
Phone
Surabaya
Address
Hyatt Regency Hotel, 5th Floor Jl Basuki Rachmat No Surabaya 60271
Phone
Open Hours
8.30am-5pm : Mon to Fri
8.30am-12.30pm : Sat

32. QATAR AIRWAYS Bali Jakarta Office Administration/Sales Office Address
Qatar Airways Discovery Kartika Plaza Hotel South Kuta beach 80361
Menara BCA 38th Floor Suite 3802 Grand Indonesia JI.M.H.Thamrin. No. 1 Jakarta 10310
Phone
+62 21 
Fax
Airport
Reservation & Ticketing Office
Qatar Airways Wisti Sabha Building Room 12,
2nd Floor Ngurah Rai International Airport
Denpasar, Bali
Grand Indonesia Shopping Town East Mall EM-3-29
JI.M.H.Thamrin. No. 1 Jakarta 10310
Fax:

33. QATAR AIRWAYS Bali Jakarta Cargo Office Airport Address
Qatar Airways Wisti Sabha Building Room 11,
2nd Floor Ngurah Rai International Airport Denpasar, Bali 
Terminal 2
Soekarno-Hatta International Airport, Cengkareng
Jakarta Barat 19110
Phone  
Fax
Fax:

34. ROYAL BRUNEI AIRLINES Jakarta Cargo GSA RBA Address
P.T. Dwidua Niyarta Prima
Cordova Tower, 2nd Floor,
Jalan Pasir Putih Raya, Block E-5, Ancol, Jakarta 14430
Royal Brunei Airlines.
World Trade Centre, 11th Floor,
Jln Jendral Sudirman Kav ,
Jakarta 12920
Phone
(62)
62)
(62)
Fax
(62)
(62) -

35. ROYAL BRUNEI AIRLINES Surabaya Cargo GSA GSA Address
P.T. Dwidua Niyarta Prima.
Ruko Permata Juanda,
Superblok A17,
Jl. Raya Ir. H Juanda
Sidoarjo 61253
PT Surya Nayagatama.
Hyatt Regency, 6th Floor,
Graha Bumi Modern,
Jln Jeneral Basuki Rahmat ,
Surabaya 60271
Phone
(62) (62)
(62) (62) (62)
Fax
(62)
Fax:
62) -

36. SAUDI ARABIAN AIRLINES
Jakarta
Address
Menara Imporium, Ground Floor,
JI. H.R. Rasuna Said KAV. 1.
Jakarta  
Reservation
(6221) Ext (Phone)
(6221) (Fax) 
Cargo
(6221) (Phone)
(6221) (Fax)
Airport Services
(6221)
P.T. Ayuberga  
Medan
Phone
(6221)
(61)  
Fax -
Fax:

37. SILK AIR Balikpapan Lombok Balikpapan Town Office Lombok Town Office
Address
Gran Senyiur Hotel Jalan ARS.Muhammad No.7 Balikpapan 76112
Lombok Raya Hotel, Jln Panca Usaha No. 11, Mataram 83231, Lombok NTB
Phone
(62-542)
(62-370)
(62-370)
Fax
(62-542)
(62-370)
Operating Hours
Monday to Friday: 0830hrs to 1630hrs Saturday: 0830hrs to 1300hrs Sunday and Public Holiday: Closed
Monday to Friday: 0900hrs to 1700hrs Saturday: 0900hrs to 1300hrs Sunday and Public holiday: Closed

38. SILK AIR Manado Medan Manado Town Office Medan Town Office Address
Ground Floor, Jalan Sarapung No. 5, Manado North Sulawesi
Hotel Polonia 2nd Floor Jalan Jenderal Sudirman, No. 14 Medan 20152
Phone
(62-431)
(62-431)
(62-61) (62-61)
Fax
(62-431)
(62-61)
Operating Hours
Monday to Friday: 0900hrs to 1700hrs Saturday: 0900hrs to 1300hrs Sunday and Public Holiday: Closed
Monday to Friday: 0800hrs to 1700hrs Saturday: 0800hrs to 1300hrs Sunday and Public Holiday: Closed -

39. SILK AIR Balikpapan Airport Office Lombok Airport Office Address
Sepinggan Airport
Selaparang Airport Jl Adi Sucipto No.1 Mataram Lombok, NTB
Phone
(62-542)
(62-370)
Fax
Fax:
(62-370)
Manado Airport Office
Medan Airport Office
Address
Sam Ratulangi Airport
Medan Polonia International Airport Jalan Iman Bonjol,
Medan 20157
Phone
(62-431) ext 635
(02-61)
Fax
(62-431)
Fax:
(02-61)

40. SILK AIR Palembang Solo Palembang Town Office Solo Town Office Address
Ground Floor, Sandjaja Hotel Jalan Kapt.A. Rivai 6193 Palembang 30129
Novotel Hotel, Jln Slamet Riyadi 272, Solo 57131
Phone
(62-711)
(62-711)
(62-271)
(62-271)
Fax
(62-711)
(62-271)
Operating Hours
Monday to Friday: 0830hrs hrs Saturday: 0830hrs hrs Sunday and Public Holiday: Closed
Monday to Friday: 0830hrs to 1630hrs Saturday: 0830hrs to 1300hrs Sunday and Public Holiday: Closed

41. SILK AIR Surabaya Surabaya Town Office Surabaya Airport Office Address
Menara Mandiri 10th Floor Jalan Basuki Rahmat 8-12 Surabaya 60261
Ground Floor, International Terminal Juanda International Airport Surabaya 61253
Phone
(62-31)
(62-31)
(62-31)
Fax
(62-31)
Fax:
(62-31)
Operating Hours
Monday to Friday: 0830hrs to 1630hrs Saturday: 0830hrs to 1300hrs Sunday and Public Holiday: Closed

42. SINGAPORE AIRLINES Denpasar Ticketing Office Airport Address
2nd floor, GOI Building,
Tuban Bali 80361
Ngurah Rai International Airport,
Jalan I Gusti Ngurah Rai
Denpasar (Bali) 80362
Phone
extn 5444
Fax

43. SINGAPORE AIRLINES Jakarta City Office Baggage Office Address
8th Floor Menara Kadin Indonesia
Jalan H R Rasuna Said,
Block X-5 Kav 2 and 3
Jakarta 12950
Baggage Services
(Baggage Tracing/Lost and Found)
Ground Floor, Arrival Hall, Terminal 2D
Soekarno-Hatta International Airport
Cengkareng, Jakarta
Phone
(Reservations)
(Airport)
 Phone
Fax
(Reservations & Ticketing)
Fax: - 

44. SRILANKAN AIRLINES Jakarta General Sales Agent Address
P T Dharma Buana Experindo
Mayapada Tower,16th Floor, Suite #16-05,
JlJend, Sudirman, Kav, 28,
Jakarta 12910
Phone  
Fax  

45. SWISS AIR Jakarta Address c/o Lufthansa German Airlines
Gedung Bank Panin Pusat 2nd floor Jl. Jend. Sudriman No. 1
Phone
Fax
Office Hours
Mo-Fr : &

46. THAI AIR Denpasar Reservation & Ticketing Cargo Address
Thai Airways International
Ground Floor Bali Beach Hotel Sanur Bali, Denpasar
Phone
(62-361)
(62-361)
Fax
(62-361)
(62-361)

47. THAI AIR Surabaya Medan Reservation & Ticketing Address
Thai Airways International
5th Floor, Graha Bumi Modern,
Hyatt Regency Hotel Jalan Jendral Basuki Rahmat , Surabaya 60271, East Java
C/O Dharma Deli Hotel Jl. Balai Kota No. 2,
Medan 20111
Phone
(62-31) (62-31)
Fax
(62-31)
Fax:

48. THAI AIR Jakarta Airport Reservation & Ticketing Address
Thai Airways International
2nd Floor Terminal D Room DO T27 Soekarno-Hatta International Airport,
Cengkareng Jakarta Barat 19110
19th flr B.D.N Building
JL. M.H. Thamrin NO.5 Jakarta 10340
Phone
(62-21) (62-21) (62-21)
(62-21)
Fax
(62-21)
(62-21)

49. THAI AIR Jakarta Cargo Address Thai Airways International
Cargo
Address
Thai Airways International
Cargo Area Building 501 NO. D 017/1-2 Soekarno-Hatta International Airport,Cengkareng Jakarta Barat 19110
Phone
(62-61) (62-21)
Fax
(62-21)

50. TIGER AIRWAYS
Indonesia
Phone

51. VALUAIR Jakarta Surabaya/Denpasar Phone +62-(21)-385-2288
Office Hours
Monday to Friday : 8am to 6pm
Saturday : 9am to 1pm
Sun & Public Holidays : Closed
Monday to Friday : 8am to 5pm
Sat & Sun : 7am to 4pm

52. VIVA MACAU Indonesia Address
PT. AVS Indonesia Menara BDN, 9th Floor Jl. M.H. Thamrin No. 5 Jakarta 10340
Call Center
Reservation & Ticketing
Fax

53. YEMEN AIRWAYS Jakarta Address Wira Usaha Building 7th floor
Ji Hr Rasuna Said Kav C-5 Jakarta 12940
Phone
(62-21)
Fax
(62-21)
(62-21)
Area Mgr Mob
Sales
(62-21)
(62-21)
A/P
(62-21) (Phone)
(62-21) (Fax)
Cargo
(62-21)
Stn Mgr Mob