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1 Incorporating Mobility Technology Into The Campus Jeffrey C. Huskamp Pam Burton D. Britt Reynolds Skip Warnick

2 Panelists Jeff Huskamp VP & CIO Skip Warnick Mgr, Portal and Web Services D. Britt Reynolds Associate Director Undergraduate Admissions Pam Burton Director User Support Services

3 UM Campus • Research university • Celebrated 150 th anniversary in 2006 • 25,857 undergraduate and 10,157 graduate students • Total budget $1.4B • Located just inside the Beltway in Washington, DC

4 By the Numbers • Employees • Faculty – 3,752 (full-time and part-time) • Staff – 4,829 • Graduate assistants – 3,873 • University structure and degrees • 1250 acres • Land grant institution for the State of Maryland • 13 colleges/schools (no medical school) • 127 undergraduate majors • 112 graduate degrees

5 But most importantly… • 3500 wireless access points • Starting deployment of 802.11n this fall • WiMAX test bed coming in fall semester • 5 year total network refresh to begin this academic year • Students looking for an integrated seamless mobility experience

6 Open Source Initiative


8 Program Goals •Enhance the classroom learning experience. •Promote interaction between faculty and students •Provide students with a tool to help them manage their time and navigate the campus (physical and administrative environments) •Enhance the personal safety of our students •Create an impression about the university’s world class status through innovation and technology

9 Campus Infrastructure • Partnership between Undergraduate Admissions and OIT with Provost support. • Steering Committee (faculty and students, staffed by OIT and Undergraduate Admissions). • Pilot group: ~150 incoming students; all members of two scholarship programs; used as a recruitment incentive.

10 Distribution Plan • Password protected website created to allow students to choose the device • Website includes FAQ’s for pilot participants. • Devices ordered through AT&T • Delivery at Terrapin Technology Store at move-in • AT&T and OIT reps available to activate the phones. • OIT Help Desk available for trouble shooting and replacement of broken or stolen devices

11 Expectations of Students in Pilot • Take ownership of the device • Select the device to meet their needs • Participation in a series of faculty-led group meetings to test the integration of the device into classroom-like experiences • Group meetings also includes focus group activities to assess their success • Participation in assessment activities. • Seminar “for credit” offered in the spring

12 Classroom Integration • Faculty participation is key • Identify classrooms with technology to enable device usage • Consolidation of classroom devices (e.g. clickers)

13 Challenges • Timing with release of new Apple devices. • Assessment – what kinds of pre-tests are available to measure student/faculty engagement post pilot? • Academic relevance. • Faculty participation beyond the Steering Committee. • Launching the project beyond the pilot. • Funding…

14 Maryland Day

15 Academic Computers for Terps (ACT) • Discount purchase program • Offers products from two vendors, Apple, Inc. and Dell Computer, Inc. • Since inception in 2006 has saved university community in excess of $3M dollars in discounts over and above educational discounts

16 Terrapin Technology Store (TTS) • On campus retail location provides walk-in sales and opportunity to demo products • One-stop shop for hardware, software and departmental purchases • Operated by ACT program manager and student staff

17 Mobility Initiative Pilot • Pilot to examine use of mobile platforms in academic, social and cultural areas of campus life • User Support Services (USS) supporting the pilot through project management, hardware and software distribution, and help desk/warranty desk support • Pilot hardware (iPod touch/iPhone) distributed through the TTS

18 Pilot Implementation • Applications, bookmarks, etc. preloaded on hardware when possible • Other software available online as it is released • Warranty support for hardware and OS provided by the OIT Warranty Desk

19 Pilot Implementation • Application documentation available through the Pilot program website ( • Support provided by the OIT Help Desks • UM Internal Review Board (IRB) release

20 Total cost of ownership • Partnership with AT&T • As of August 3, 82 student participants chose iTouch; 40 student participants chose iPhones • Warranty support on-site

21 Promotion & Publicity • Regular emails from Undergraduate Admissions Office • Web site ( • Campus IT meetings • Terrapin Technology Store • ITforUM& TechKnow articles

22 Challenges for support of Pilot • Logistics of distribution of units, in particular the activation of iPhones • Coordination of stakeholders, participants and vendors • Software distribution • Coordination of training, documentation and support


24 Maryland’s Mobile Portal • One portal multiple, presentation layers • Contains a sub-set of applications • Changes made on mobile device update portal proper

25 MyUM • Access To • News Reader • To-Do List • Targeted University Messages

26 Academics & Testudo • Access To • Registered Courses • Books • Exam Information • ELMS (Blackboard) Courses • ELMS Organizations

27 Student Services • Access To • Eating • Meal Plan Information • Recreation • Campus Recreation Center membership information • Transportation • Bus schedules • Campus map

28 MyeVyu • Quality of Life • Education • Social/community • Safety • Transportation • Support for • Students • Faculty • Staff • Visitors Integrate university services and enhance them with context (time, location, security,...)

29 MyeVyu Client Device •Panic Button •Location and ID •Audio and Video Stream

30 MyeVyu Dispatcher’s Console • Location and ID • Status • Audio Stream • Video Stream

31 Avaya Mobile 1x Portal • Easy to use Graphical User Interface • One business number access • Location Transparency • User control of Avaya one-X Mobile • Dialing from Call logs, Contact lists and corporate directory • Access to Avaya Communication Manager features • Single voice mailbox and Visual Voicemail

32 Maryland Day

33 Keeping Our Eyes Open • Must be relevant to the academic experience • Must get faculty buy-in • Must get faculty to use in class • Must provide enhanced services at a reasonable cost (the value proposition) • Must provide local support (including hardware support) • Must provide robust applications to make a competitive difference

34 Where to spend our effort • Mapping/location awareness • Calendars • Portal integration • Strong integration with local student systems • Encourage and support departmental and student application development • Facilitate social networking (?) • But need a more robust interface to iPhone information through the API

35 Vision Going Forward • Development of a consortium for iTouch/iPhone applications for higher education • Clearinghouse for functions available • Open source availability • Cooperative development to avoid rampant duplication of effort • Quality assurance stamp of approval

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