Presentation on theme: "Transactional Change in Action - Using Lean Principles."— Presentation transcript:
Transactional Change in Action - Using Lean Principles
Presenter Karen Kusler –Process Improvement for UCO Formerly with Institutional Assessment –Lean Facilitator University of Central Oklahoma 100 N. University Drive Edmond, OK (405)
Lean Enterprise is…. A systematic approach to identifying and eliminating waste (non-value-added activities) through continuous improvement.
History Began in the Manufacturing Industry Executive VP Kreidler introduced Lean to UCO in 2002 –Methodology to improve efficiency, reduce waste, and streamline processes –Result in employee satisfaction, clarity of role in process, and standardize work where appropriate
Words To Live By Do not believe that it is very much of an advance to do the unnecessary three times as fast – Peter Drucker Bureaucracy defends the status quo long past the time when the quo has lost its status – Laurence Peter
Lean Thinking Fundamental Objective: –To create the most value while consuming the fewest resources Define value from the customers perspective Identify which process steps create value and which are only waste Work to eliminate the root causes of the waste and allow for continuous flow of work and tasks
Lean is Not… A headcount reduction program A toolbox A method for reducing resources that are needed to support the customer
Goal is Quality of Service Quality is not a program – it is an approach. Qualitys goal is excellence – anything less is an improvement opportunity. Quality implemented properly – increases customer satisfaction, reduces time and cost.
Waste (Muda)– anything that is more than the minimum amount of –process, –workers time, –materials, space, or –equipment and adds no value to the product or service for the customer.
Lean and Eliminating Waste Typically 95% of lead time is non value- added
8 Wastes in Processes 1.Overproduction – producing more sooner, or faster than is required by the next process. Office examples – printing paperwork out before needed, purchasing items before needed (results in inventory storage, processing paperwork before the next person is ready for it
8 Wastes in Processes 2.Inventory (Inbox) – any form of batch processing Office examples – filled in boxes (electronic and paper), office supplies, sales literature, batch processing transactions and reports.
8 Wastes in Processes 3.Waiting Office examples – System downtime, system response time, approvals from others, information from customers
8 Wastes in Processes 5.Correction – any form of defects Office examples – Order entry errors, design errors and engineering change orders, invoice errors, employee turnover
8 Wastes in Processes 6.Excess Motion – movement of people Office examples – Walking to/from copier, central filing, fax machine, other offices
8 Wastes in Processes 7.Transportation – movement of paperwork Office examples – excessive attachments, multiple hand-offs, multiple approvals.
8 Wastes in Processes 8.Underutilized People – peoples abilities, not their time Office examples – Limited employee authority and responsibility for basic tasks, management command and control, inadequate business tools available
Lean Project Phases – Lean Team! Preparation Current State Future State Planning Agreeing on the process to study, how to map it, who will participate, and logistics. Agreeing on a well understood map of the current situation. Agreeing on a shared vision of a Lean future state. Agreeing on how to implement the future state vision.
Project Preparation Select potential project with sponsor/Champion Scope effort with functions represented in the selected value stream –Confirm business objective –Identify measures of success –Develop SIPOC –Identify participants & decision panel Confirm scope with Decision Panel Walk the flow
Case Study – Fixed Assets Reason Selected –The current process results in undocumented and over-documented assets in the computer system. Customer –Accounting staff that needs the information to prepare end of year reports and respond to external auditors is the customer.
Case Study Goals Capitalize all qualified fixed assets. Create processes to capture qualified fixed assets. Identify miscoded fixed assets when ordered. Validate Procard purchases of qualified fixed assets. Define the process to write-off disposed assets.
Current State Whenever there is a product or service for a customer, there is a value stream. The challenge lies in seeing it. Draw a Current State Value Stream Map (VSM) –Visualize work –Point to problems –Focus direction Ask the 7 review questions
Review Questions 1.What does the customer really need? 2.How often will we check our performance to customer needs? 3.Which steps create value and which are waste? 4.How can we flow work with fewer interruptions?
Review Questions 5.How do we control work between interruptions? How will work be prioritized? 6.How will we balance the work load and/or different activities? 7.What process improvements will be necessary?
Future State Draw a Future State Value Stream Map based on responses to the review questions
One Change through Teamwork Commodity Codes were not being used effectively –Train staff on consistent coding –Expand and clarify description codes used to determine commodity codes
Finding Sources of University Assets Vary –Foundation –Purchases –Grants Items under $2500 not captured for capitalization
Response Consistent information gathered –Foundation – link form to document donations –Purchases – expand inventory management input to include as capitalized items (even under $2500) –Grants – train staff to document assets
Result End of year report and asset capitalization is more accurate
Making the Change in a Process Establish the main objectives –Kaizen bursts Create master plan (Lean Team) Create detail plan (breakout groups) –Emphasis who, what, when, and why Establish project review dates Present the plan to the Decision Panel
No Pain – No $Gain When the pain of staying put is greater than the pain of changing, then you have a chance to make cultural change. Can you find employee and customer pain and help them out of it in a less painful way? The pain I know is almost always less than the pain I dont know. But I can imagine that it is pretty bad.
Learn More About Lean UCO offers educational programs on Using Lean Principles for Transactional Change –Next seminar is April 12 (registration fee $49) For details go to or call (405)
Some Books That Helped Us Along the Way The Agenda By – Michael Hammer Good to Great Execution By – Jim Collins By – Larry Bossidy, Ram Charan
Some Books That Helped Us Along the Way By – Ronald Heifetz, Marty Linsky Leadership On The LineLean Thinking By – James Womack, Daniel Jones Using Lean For Faster Six Sigma Results By – Mark Nash, Sheila Poling & Frony Ward