What is the S.P.I.R.I.T. Office? The SPIRIT Office is a mini department. It branches off the Business Office Is linked to the Cashier department and AR but is separate from both.
Location The SPIRIT Office is located at the Pecan Campus, Building K, Room 1.912 In the hallway between the Cashier department and financial aid.
Goals Provide a direct reliable resource which students may utilize to expeditiously resolve his/her issues. Payment discrepancies, alternative payment arrangements, or specific financial concerns are addressed. Commit the availability of professional skilled personnel to research and analyze student account inquiries. The issues are resolved through the collaboration of various interrelated campus departments (primarily Cashiers, Financial Aid, Admissions, or Ombudsperson). Student information is gathered from different areas as required. The team cooperatively assists in resolving and/or thoroughly explaining the student issue while reducing student run around.
Purpose To help any student that has a problem primarily with Cashiers but whose problem is inter-linked with any other department.To help any student that has a problem primarily with Cashiers but whose problem is inter-linked with any other department. To help any student who has been given the run-around.To help any student who has been given the run-around. Have an intermediate person between the student and any departments involved.Have an intermediate person between the student and any departments involved.
Procedures Referral to SPIRIT Office Call S.P.I.R.I.T. Office and see if the problem can be taken care of over the phone before sending the student over (courtesy call) – it will save the student some time and some running around. –If student will be referred to me, I will give you an appointment time over the phone to meet with the student (depending on the situation). –Do not send the student directly over unless the student is very upset – this will be an emergency meeting with the student, and I will personally walk over and escort the student to the SPIRIT office. If an appointment was set, fill out the referral form and drop off at the SPIRIT office -do not give it to the student.
Statistics So far, I have met with 25 students –19 student problems have been resolved. –6 students are pending : (2)checks to be void (1)making a payment arrangement (1)appeal to be granted (1)financial aid being awarded (1)further research into the account ***These are students that I have met with in person, students whose problems were fixed by a simple email or phone call are not included.***
Grand Opening The Official opening of the S.P.I.R.I.T. Office was yesterday July 24, 2007. Our turnout was… –104 students that entered the raffle –+ an estimated 25-30 students who did not enter the raffle but took snacks and were given the S.P.I.R.I.T. Office Goals card.