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The Office Procedures and Technology Chapter 2 Office Competencies Copyright© 2007 Thomson/South-Western.

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Presentation on theme: "The Office Procedures and Technology Chapter 2 Office Competencies Copyright© 2007 Thomson/South-Western."— Presentation transcript:

1 The Office Procedures and Technology Chapter 2 Office Competencies Copyright© 2007 Thomson/South-Western

2 Slide 2 Employment Overview U.S. Department of Labor employment projections Total employment for all jobs expected to increase 14.8 percent by 2012 Administrative support positions expected to increase 6.8 percent by 2012 Topic 2-1 Office Competencies Needed for Employment

3 Slide 3 Information Sources The Occupational Outlook Handbook Monthly Labor Review Topic 2-1 Office Competencies Needed for Employment The Handbook is available online at the U.S. Dept. of Labor Web site Source:

4 Slide 4 Office Competencies Needed by many types of workers Doctors, nurses, medical technicians Accountants, brokers, insurance underwriters Lawyers, architects, engineers Teachers, authors, computer programmers Managers, executives, office support personnel Topic 2-1 Office Competencies Needed for Employment

5 Slide 5 Key Areas Word processing Data processing Information management and transmission General managing and communicating Topic 2-1 Office Competencies Needed for Employment

6 Slide 6 Word Processing Producing written documents using software and computers Important for creating electronic messages ( ) Closely related to desktop publishing Topic 2-1 Office Competencies Needed for Employment

7 Slide 7 Data Processing Organizing, analyzing, and summarizing data Workers use spreadsheet and database software Ability to interpret data is important Topic 2-1 Office Competencies Needed for Employment

8 Slide 8 Information Management Organizing, maintaining, and processing data Requires knowledge of records management principles and procedures Involves communicating with others inside and outside the organization Topic 2-1 Office Competencies Needed for Employment

9 Slide 9 Managing and Communicating Handling work time and tasks efficiently Creating schedules and meeting deadlines Communicating with coworkers and customers Creating reports and presenting information Topic 2-1 Office Competencies Needed for Employment

10 Slide 10 Company Goals Relate to making profits and other achievements Affect all workers Topic 2-2 Developing Office Competencies Goals may be posted on a companys Web site

11 Slide 11 Issues Affecting Success Total quality management Continuous improvement Customer satisfaction Ethical standards Responsible teamwork Global marketplace Diversity Topic 2-2 Developing Office Competencies

12 Slide 12 Total Quality Management Establishing and maintaining high standards in how work is done Involves all company personnel Topic 2-2 Developing Office Competencies

13 Slide 13 Continuous Improvement Being alert to ways of working more productively Involves all company personnel Overlaps the principles of TQM Topic 2-2 Developing Office Competencies

14 Slide 14 Customer Satisfaction A key focus in many organizations Essential for long-term success Often measured with customer surveys Topic 2-2 Developing Office Competencies

15 Slide 15 Ethical Standards Require honesty and fairness in business dealings Often stated in a code of ethics or conduct Topic 2-2 Developing Office Competencies A portion of a companys code of conduct

16 Slide 16 Responsible Teamwork Involves combining the efforts of two or more people to achieve a goal Communication is especially important for remote teams Topic 2-2 Developing Office Competencies

17 Slide 17 Global Marketplace More U.S. companies are selling goods and services abroad Many companies are expanding through e-commerce Topic 2-2 Developing Office Competencies E-commerce: business conducted electronically, often via the World Wide Web Key Term

18 Slide 18 Diversity Reflected in a workforce with people from a wide range of ethnic and cultural backgrounds Topic 2-2 Developing Office Competencies Employees with diverse backgrounds help a company achieve its goals

19 Slide 19 Employer Expectations Employers expect certain basic qualities in all employees Reliability Productivity Cooperativeness Independence in learning Topic 2-2 Developing Office Competencies

20 Slide 20 Composing and formatting letters and reports Creating spreadsheets and charts Creating and maintaining databases Creating and giving presentations Keeping workstation organized Keyboarding and proofreading accurately Learning software programs Topic 2-2 Developing Office Competencies Competencies for the Office

21 Slide 21 Topic 2-2 Developing Office Competencies Set goals for developing new competencies Competencies for the Office Listening and following instructions Maintaining records and files Meeting deadlines Prioritizing tasks Speaking appropriately by telephone Using references such as the Internet, databases, and reference books Working in teams effectively

22 Slide 22 Focus On … Teamwork Set clear goals for the team Identify responsibilities for each member Determine how success will be measured Identify obstacles Communicate with all team members Build on the strength of individuals Recognize accomplishments of the team Topic 2-2 Developing Office Competencies


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