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Copyright ©2001, Buckman Laboratories International, Inc. Myths & Other Contradictions Melissie C. Rumizen, Ph.D. Buckman Laboratories Mcrumizen@buckman.com
Copyright ©2001, Buckman Laboratories International, Inc. Welcome to New York City –It was a fad among New Yorkers to bring home alligators. –Which sadly would wind up disappearing down plumbing. –Eventually producing colonies of alligators living in the NYC sewers
Copyright ©2001, Buckman Laboratories International, Inc. ALLIGATOR FOUND IN UPTOWN SEWER The New York Times of February 10, 1935 Youths Shoveling Snow Into Manhole See the Animal Churning in Icy Water. Snare It and Drag It Out Reptile Slain by Rescuers When It Gets ViciousWhence It Came Is Mystery.
Copyright ©2001, Buckman Laboratories International, Inc. Myth A popular belief or story that has become associated with a person, institution or occurrence A fiction or half-truth, especially one that forms part of an ideology
Copyright ©2001, Buckman Laboratories International, Inc. Koan A paradox to be meditated upon that is used to train Zen Buddhist monks Form is usually a statement with corollary, an opposing statement The purpose is to derail mental processes The goal is to gain sudden intuitive enlightenment
Copyright ©2001, Buckman Laboratories International, Inc. Koan Whatever you say a thing is –It is. Whatever you say a thing is –It is not. To find yourself you must lose yourself.
Copyright ©2001, Buckman Laboratories International, Inc. Koan A dunce once searched for fire with a lighted lantern. Had he known what fire was, He could have cooked his rice much sooner. It is too clear and so it is hard to see.
Copyright ©2001, Buckman Laboratories International, Inc. Knowledge Management Is How an organization –Identifies, creates, captures, acquires, shares and otherwise leverages knowledge. Systematic processes support these activities, also enabling replication of successes. Melissie Rumizen The Complete Idiots Guide to Knowledge Management
Copyright ©2001, Buckman Laboratories International, Inc. Strategy There is an perfect knowledge management strategy for your organization. –Business strategy –Business goals and drivers –Core business –Other organizational efforts Every organization is different so that what is right for one company is wrong for another.
Copyright ©2001, Buckman Laboratories International, Inc. CEO Sponsorship Having the CEO as a sponsor guarantees success.
Copyright ©2001, Buckman Laboratories International, Inc. Culture Our organizational culture is hostile to knowledge management. –Are sharing, using, collaborating and improving unnatural acts? Our culture must be changed!
Copyright ©2001, Buckman Laboratories International, Inc. Measurement Knowledge management results can not be measured. –Like IT, it is correlated to many factors, tangling the web of casual relationships. –Over time, a successful KM effort also raises the baseline of performance. –Besides which, the inherent goodness of KM is such that measures are unnecessary.
Copyright ©2001, Buckman Laboratories International, Inc. Technology Information Technology Is Not Knowledge Management –In the beginning, Lotus Notes was not knowledge management. Although databases were a popular favorite. –Progress has brought us to portals are not communities of practice.
Copyright ©2001, Buckman Laboratories International, Inc. Collaboration People want to share knowledge and collaborate.
Copyright ©2001, Buckman Laboratories International, Inc. Only Tacit Need Apply Tacit knowledge must be made explicit. –Important procedures, processes, projects and decisions need to be documented. Otherwise you reinvent the wheel constantly and continually.
Copyright ©2001, Buckman Laboratories International, Inc. Knowledge As a Process Knowledge is always changing –While some areas in some fields are more stable, mankind continues to explore and learn Flat earth
Copyright ©2001, Buckman Laboratories International, Inc. Language No Barrier Requiring everyone to speak English solves language and cultural barriers. –Decreases errors that can creep in via translation –Eliminates cultural idiosyncrasies
Copyright ©2001, Buckman Laboratories International, Inc. Knowledge Multiplies When Shared One plus one equals three –Three plus three equals six –In organizations we need to share to maximize value
Copyright ©2001, Buckman Laboratories International, Inc. KM is a Bad Name One can not manage knowledge in the traditional meaning of management as command and control. –What is knowledge anyway?
Copyright ©2001, Buckman Laboratories International, Inc. In spring, hundreds of flowers; in autumn, a harvest moon; In the summer, a refreshing breeze; in winter snow will accompany you. And in Farewell If useless things do not hang in your mind, Any season is a good season for you.
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