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Technology Services Road Map Tech Day 2012 September 28, 2012.

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Presentation on theme: "Technology Services Road Map Tech Day 2012 September 28, 2012."— Presentation transcript:

1 Technology Services Road Map Tech Day 2012 September 28, 2012

2 Chief Technology Officer Update Charlie McMahon Chief Technology Officer 504-988-8555

3 What is Technology Services? Mission Statement Technology Services provides information technology services that meet the needs of the Tulane University community and enables Tulanes mission by delivering technology solutions that support achieving institutional goals and objectives.

4 Major Functions Business Services Campus IT and Academic Computing Faculty Support Instruction and Research Computing Service Desk – Tier 2 & 3 Support Vendor Partnerships Web & Communications Enterprise Applications Corporate Applications Student Information System

5 Major Functions Infrastructure Identity Management System Messaging Systems Data Center System Administration Network Telecommunications

6 Major Functions Security Awareness Prevention Recovery

7 Accomplishments FY 2011-2012 Infrastructure Network upgrade WaveMail conversion IPV6 implementation

8 Accomplishments FY 2011-2012 Campus IT and Academic Computing LMS pilot and selection of Blackboard 9.1 Classroom upgrades KACE deployment Faculty Technology Lab Communication improvements Enhanced web and social media presence TechWave Newsletter Tulane Operations Management System HBO available on campus

9 Accomplishments FY 2011-2012 Security Improved network scanning Enhanced system/processes for accounts Implemented encryption Built and implemented new EPO server Significant reduction in spam/phishing Improved enterprise alerting Implemented security education

10 Accomplishments FY 2011-2012 Enterprise Applications Oracle Upgrade Banner Kuali TAMS Release 12 TERA Implementation New Director for Network Operations and Support Center

11 Roadmap 2012-2013 Technology Services is engaged in a significant number of major projects that will affect customers over the next two years We want you to know well in advance what's coming and when These projects will provide tremendous increases in our ability to serve our customers

12 Roadmap 2012-2013: Infrastructure Network Upgrade and Redesign Upgrade Identity Management System Complete Unified Active Directory implementation Move Tulane Telephone service to Internet2 Net+ SIP Service

13 Roadmap 2012-2013: Applications TNPRC Database CMS upgrade Working with Public Relations Piloting two options

14 Encryption IPTV Roadmap 2012-2013: Campus

15 Roadmap 2012-2103: Instruction Blackboard LMS Upgrade (2012-2013) Classroom Upgrades (ongoing)

16 Campus IT & Academic Computing Update Jim Bradley Assistant Vice President 504-644-8467

17 Campus IT & Academic Computing Major functions Faculty Support Instruction and Research Computing Service Desk Vendor Partnerships Web and Communications

18 Strategic Agenda FY2012-13 Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan Enhance support for instruction Enhance Web Services Complete deployment of Customer Service Enhancement systems

19 Strategic Agenda FY2012-13 Technology Connection - deploy unified storefront Enhance support for research Continue strong focus on Primate Center High performance computing support Optimize organization

20 Collaborative IT Strategic Plan Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan

21 Enhance Support for Instruction Blackboard Partnership

22 Enhance Web Services CMS upgrade or transition to a new CMS Complete redesign of TS Web Collaborate on redesign of TU Web Deploy v2 of Tulane Mobile App Complete TOMS deployment

23 Enhance Customer Service Systems KACE CRM (Microsoft vs. ServiceNow) Email Migration Box Conversion ( Active Directory Migration

24 Technology Connection Deploy the unified storefront in the LBC and extend to other campuses and sites Uptown

25 Enhance Support for Research Ensure ARS Database Conversion to Oracle is 50% complete.

26 Enterprise Applications Projects Mary Walsh AVP for Technology Service Enterprise Applications

27 Projects Completed TAMS Release 12 – October 2011 TERA Implementation – February 2012 Tulane Electronic Research Administration 670 Proposals - $217,746,182 In development Conflict of Interest Subawards & Negotiations Report Tracking IRB module IACUC

28 HCM Implementation HCM - Human Capital Management Human ResourcesSelf Service (Manager/Employee)Payroll Labor DistributionAdvanced BenefitsTime and Labor Self Service functionality for employees and managers Kronos Timekeeping Relational Database and toolset Fully integrated into the University financial system

29 Animal Records System Tulane National Primate Research Center Technology to support unique requirements of research Medical records Imaging Mobile devices Ancestry information Planning and Design effort underway

30 Gibson New Schedule of Classes Focus on usability New Planner functionality Multiple planners Conditional add/drop Register directly from planner

31 Enterprise Applications






37 Gibson Spring Registration New Planner and Conditional Add/Drop will be in place for Spring 2013 Priority Registration – November 5 th Continuing to work with students and staff to ensure functionality and usability Additional functionality will be developed going forward

38 Infrastructure Update Leo Tran, CISSP, CISM, CRISC Assistant Vice President, Technology Infrastructure Services

39 Network Services Deployment of IPv6 Deploy Network Infrastructure to support IPTV Move departmental servers to the data center, including servers from the Library, Athletics, Capital Projects, Riley Center, and TUPD. Upgrade Horizontal Wiring in Residence Halls with Cat6 Ethernet cable that can deliver 1Gb traffic.

40 Network Services Re-architect Wireless Network for more availability Complete the 10Gb Fiber Ring

41 Identity Management Services Upgrade Identity Management System to enhance Self-Service Password reset capabilities Complete Unified Active Directory implementation Expand Shibboleth and ADFS environments

42 Disaster Recovery Move Disaster Recovery site to a location that will enhance real-time data replication

43 WaveMail Conversion Complete Office 365 conversion Email Lync New Office 365 email environment brings: 25Gb mailboxes Zero disaster recovery time Reduced Management Overhead

44 Tulane Telephone Service Move Tulane Telephone service to Internet2 Net+ SIP Service Redesign Telecom Department

45 Network Operations Center Allie Hopkins, Director, Network Operations and Support Center 504-988-8512

46 Network Operations Center What does the NOC do? Monitor network Monitor systems How to build a NOC State of the art operations center Video wall Tools Personnel

47 Network Operations Center Kick-Off Date Mid-summer 2013 Status updates throughout this year

48 Information Security Office Update Hunter Ely, CISSP, CFCE, GCIA, CRISC Chief Information Security Officer 504-988-8566

49 ISO Strategic Agenda FY2012- 13 Antivirus Anti-phishing Campaign Security Awareness Training Security Reviews

50 ISO Strategic Agenda FY2012- 13 Encryption Network Scanning Firewall Other Issues – mobility management, DMCA, Staffing, Incident Response, etc.

51 ISO Update – Antivirus/EPO Migrated EPO 4.5 clients to new EPO 4.6 server. Increased overall AV footprint and policy effectiveness Have used EPO alerts to address virus outbreaks early preventing the spread of worms and Trojans across the network. EPO can support mobile device management (separate purchase)

52 ISO Update – Anti-phishing DarkNet and Phishing management project in process Project in place to scan and manage host IPs for known and new fraud sites and command and control infrastructure

53 ISO Update – Security Awareness Completed security awareness training with several departments around campus Information Security Wiki/Webpage SANS Securing the Human

54 ISO Update – Security Reviews Review of state of information security in all departments Free service scheduled at the request of department Several security reviews completed in the last 12 months

55 ISO Update – Encryption Upgrade to the encryption system in the spring. Phase 2 – All laptops/desktops at SOM to be encrypted. Efforts within other areas of HSC. Hundreds of computers are now encrypted and protected. Begin offering encryption to uptown departments

56 ISO Update – Encryption Continued support of encryption issues (Avg: 1-2 major recovery issues per week 10-12 unlocks per week) 100% data retention for customers with encryption related issues.

57 ISO Update – Network Scanning Rapid7 scan for ad hoc and regular reporting for PCI compliance and grant compliance Upgraded licensing for Nexpose/Rapid7 penetration testing software and appliance. Nexpose used in determining security issues with Servers, workstations and other network devices on the Tulane network

58 ISO Update – Firewall Project in concert with Infrastructure team to integrate enterprise-class firewall into new top-tier network design

59 ISO Update – Other Issues Moving Administrative account process off paper Mobility management DMCA Incident Response

60 Questions?

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