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ITS Student Technology Survey 2010 PACAC Presentation Thursday, April 21, 2011.

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Presentation on theme: "ITS Student Technology Survey 2010 PACAC Presentation Thursday, April 21, 2011."— Presentation transcript:

1 ITS Student Technology Survey 2010 PACAC Presentation Thursday, April 21, 2011

2 ITS Student Technology Survey Nov 8 – Dec 11, ,580 respondents

3 The MyNAU Portal Very Satisfied SatisfiedNeutralDissatisfied Very Dissatisfied Response Total The MyNAU portal connects me to the resources I need at NAU 32.05% (459) 43.37% (621) 19.34% (277) 3.7% (53) 1.54% (22) 1432 I am satisfied with the speed of the MyNAU portal 23.49% (335) 42.57% (607) 24.26% (346) 7.29% (104) 2.38% (34) 1426 The content of the MyNAU portal is high quality 23.26% (330) 38.97% (553) 30.87% (438) 5.07% (72) 1.83% (26) 1419 Total Respondents 1435 (skipped this question) Please indicate your level of satisfaction with the following statements about the MyNAU portal.

4 Google Apps for Education DailyWeeklyMonthly Less Than MonthlyNot At All Response Total services (Gmail)68.97%15.55%3.63%2.58%9.27%1434 Documents (Gdocs)9.85%18.02%11.38%12.22%48.53%1432 Calendar (Gcal)9.78%9.36%7.62%9.71%63.52%1431 Sites (Gsites)5.26%7.23%6.04%9.82%71.65%1425 Chat (Gtalk)4.07%5.76%5.41%10.88%73.88%1424 Connecting your mobile phone to Gmail 14.41%3.71%2.1%3.36%76.43% How often do you use the following components of NAU's Google Apps for Education suite? Total Respondents 1441 (skipped this question) 139

5 NAU Alert Response Total Response Percent 78856% 39328% 17713% 564% Total Respondents 1414 (skipped this question) Have you registered for NAU Alert (NAU's Emergency Text notification system)?

6 Communication Channels Very EffectiveEffectiveNeutralIneffective Very Ineffective I'm not familiar or do not use Response Total Social Networking sites (Facebook, Twitter, etc.) 15.7% 22.98% 25.12%10.06%10.28%15.85%1401 TIPS course discussions and announcements (on Blackboard Vista) 9.49% 15.26% 22.68%10.2%11.48% 30.88%1402 Featured Items on the STC web page 3.37%8.4% 25.63%8.18% 8.11%46.3% 1393 Announcements on the MyNAU portal 21.54%33.88% 21.75%6.49%5.49% 10.84%1402 Periodic Lumberjack articles6.65%17.02% 29.47%11.23% 8.73%26.9%1398 from ITS33.81%31.17% 19.26%2.57%1.78%11.41%1402 Total Respondents 1417 (skipped this question) How would you prefer to stay informed on NAU technology issues?

7 Printed Phone Book Response Total Response Percent 444% 706% 17916% 15114% 13512% 53348% Total Respondents 1112 (skipped this question) Even though the advertisers pay for the phone book and they get recycled, we are considering not printing a phone book anymore. How important is it to you to have a printed phone book?

8 Mobile Devices 8. Please indicate which of the following mobile devices you currently use. Total Respondents 1417 (skipped this question) % 89363% 342% 675% 413% 423% 443%

9 Cell Phones vs. Smart Phones 9. Is your mobile phone a smart phone?

10 ResNet Student Devices Response Total Response Percent 8813% 61593% 447% 112% 18628% 457% 619% 376% 22. I brought the following internet-capable devices with me to campus: Total Respondents 659 (skipped this question) 921

11 National Comparison: Student Ownership /Use of Technology ECAR*NAU Desktop Computer 46%13% Laptop Computer 84%93% Netbook Computer 13%7% Internet-capable handheld 63%>37% ebook Reader 3%5% * ECAR: ECAR Research Study 6, 2010, p. 9 N – 36,950 students (100 US 4-year institutions + 27 US &Canadian 2-year institutions) (see

12 ResNet Wi-Fi vs. Ethernet 20. Please rate your ResNet wireless (wi-fi) internet connection in your residence hall. Very SatisfiedSatisfiedNeutralDissatisfied Very DissatisfiedDon't Use Response Total Speed6.12%19.55%14.48%27.31%27.16%5.37%670 Availability7.19%24.85%17.81%20.66% 24.4%5.09%668 Reliability5.23%16.44%17.04%24.22% 31.99%5.08%669 Ease of connection7.34%21.26%20.51% 25.45%4.94%668 Total Respondents Please rate your ResNet Ethernet (wired) connection in your residence hall. Very SatisfiedSatisfiedNeutralDissatisfied Very DissatisfiedDon't Use Response Total Speed29.93%28.59%10.78%5.24%1.95%23.50%670 Availability32.23%27.11%10.54%3.61% 3.01%23.49%668 Reliability31.48%24.55%11.30%5.87% 3.31%23.49%669 Ease of connection29.82%26.36%11.90%4.52% 3.92%23.49%668 Total Respondents 672

13 Survey Action Items Reviewed Survey Results and Comments Identified seven focus areas for follow up discussion Five focus group meetings to date Example Action Items ResNet: Add more wi-fi radios and disallow wireless routers Blackboard Vista: Explain the maintenance window better to students South Learning Resource Center: Review and improve lab layout and equipment Printing: Move to a hotel model for wireless printing Passwords: Increase the warning time and increase the interval between required password changes for students

14 Questions? To view the ITS Student Technology Survey, copy and paste the address below into a browser: https://alfresco.nau.edu/alfresco/d/d/workspace/SpacesStore/5934bdfc- 21cf-4b0a-8f8e-f77ef456dfbf/StudentTechSurvey-2010.html


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