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Patient Movement Panel Discussion Medical Director, TAO-Pacific Clinical Operations, TAO-Pacific Health Care Operations, USNH Okinawa Chief, Clinical Ops,

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Presentation on theme: "Patient Movement Panel Discussion Medical Director, TAO-Pacific Clinical Operations, TAO-Pacific Health Care Operations, USNH Okinawa Chief, Clinical Ops,"— Presentation transcript:

1 Patient Movement Panel Discussion Medical Director, TAO-Pacific Clinical Operations, TAO-Pacific Health Care Operations, USNH Okinawa Chief, Clinical Ops, TPMRC Flight Surgeon, TPMRC Chief Managed Care, TAMC

2 TRICARE Pacific 2 Patient Movement Main Issues Pacific Referral System – Juniper Commercial Air Evacuation Brief and Checklist Overflight Programs for NH Okinawa and TAMC TPMRC Funded Commercial Evacuation

3 TRICARE Pacific 3 Patient Movement Algorithm Patient Referral for Specialty Appointment CM/AE requests appointment using Juniper TAMC schedules appt. send dates through Juniper NH Oki schedules appt. dates sends through Juniper Pt accepts or declines CM/AE completes Comm Air Brief Pt travels for appt.

4 TRICARE Pacific 4 Patient Referrals - Juniper New system replaced Persona Feb/Mar 08 Pacific facilities must have remote access to TAMCs system to input referrals Many MTFs have limited access Firewalls Local IT connections Lack of training and system knowledge

5 TRICARE Pacific 5 Patient Referrals - Juniper Referral workload now moved to TAMC and other MTFs to input Faxes and s between MTFs Connected MTFs input into system Creating havoc in specialty care clinics No shows Cancellations Patient miscommunications

6 TRICARE Pacific 6 Comm Air Evac Brief & Checklist ISSUES Commercial AE lacked standardization throughout the Pacific Inadequate patient preparation for referral appointments Negative impact on specialty care availability at TAMC Increased TDY time/costs to parent command

7 TRICARE Pacific 7 Comm Air Evac Brief & Checklist SOLUTION Process Action Team created to address issues - comprehensive representation of Pacific MTFs Created a standardized briefing for the Pacific approved by TAMC and JPLO Improved patient preparation for referral appointments Increased specialty care availability at TAMC Decreased TDY time/costs to parent command – SAVE $$$

8 TRICARE Pacific 8 Commercial Air Evacuation Brief

9 TRICARE Pacific 9 Commercial Air Evacuation Checklist

10 TRICARE Pacific 10 Overflight Program NH Okinawa Purpose: Better use of existing services within WestPac AOR Applies to referrals from South Korea and Japan Overflight request required prior to referring patients to TAMC or CONUS for services that are available at USNHO See SAR on USNHO public website https://www.okimed.navy.mil https://www.okimed.navy.mil Send request to USNHO overflight Approval Negligible impact on TAMCs GME program NO involvement of TAO-P New Customer Service Initiatives associated with program: Transportation for patients Coming soon: Additional billeting on Camp Lester Comprehensive Welcome Aboard package on public website

11 TRICARE Pacific 11 Overflight Program Tripler Army Medical Center Benefits TAMC GME program communication from originating MTF to TAMC DCCS – Approval then to TPRMC for commercial ticketing NO involvement of TAO-P

12 TRICARE Pacific 12 TPMRC Funded Commercial Air PMR Issues Recommendations to MTFs for AE Remote EVAC support Today Future Military Helicopter Evacuation Capabilities Japan (Tokyo) for local emergency OB evac

13 TRICARE Pacific 13 QUESTIONS?


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