1. Using Benchmarking Results to Benefit Your Organization
2013 IAMFA
Using Benchmarking Results to Benefit Your Organization
A Panel Discussion…
Stacey Wittig
Facility Issues
(928)

2. What We Benchmark Annually…
Space
Utilities
Sustainability
Maintenance
Janitorial
Grounds
Security
Customer Service Survey
Best Practices
These are the key benchmarking indicators
Items in yellow represent about 95% of the controllable expenses for the group

3. IAMFA – Steering Committee
Brent Adams, Library of Congress
Joe Brennan, San Francisco MOMA
David Conine, Folger Shakespeare Library
Kendra Gastright, Smithsonian Institution
Oren Gray, J. Paul Getty Trust
Patrick Jones, Art Institute of Chicago
Guy Larocque, Canadian Museum of Civilization
Keith McClanahan & Stacey Wittig, Facility Issues
Linda McMillian & Jack Plumb, National Library of Scotland
James Moisson, Harvard Art Museums
Randy Murphy, LA County Museum of Art
Rich Reinert, Philadelphia Museum of Art
David Sanders, Natural History Museum
Greg Simmons, Architect of the Capitol
Tony Young, Carnegie Museums
Ask the Steering Committee members to stand
Monthly conference call to provide input and guidance for the IAMFA benchmarking survey

4. New website this year
Good feedback
Fewer errors and issues
Example of the data we collect for temperature and humidity control

5. IAMFA Benchmarks
Example of a typical benchmarking chart showing costs and quality measures

6. IAMFA Benchmarking Process:
Develop Benchmarks & Reach Consensus
Enroll
Repeat
Track
Gather Data
Implement Ideas
Publish Comparisons
Briefly review the cycle
We have completed 1-4
Panelists will identify some of the ideas they have implemented for steps 5-8
Focus on Those That Appear Better

7. Benchmarking Benefits For Your Organization…
Identifies under / over performance
Basis for goal setting
Creates an acceptance for change
Identifies improved work processes
Improved understanding of organization
More effective negotiations with contractors
Validates need for additional funding
Some of the reasons the participants benchmark
Our panelists will explain in more detail

8. Our Panelists… Oren Gray, J Paul Getty Trust
Jack Plumb, National Library of Scotland
David Sanders
Tony Young, Carnegie Museums
Leave this slide up if there are no other presentations from the panel