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E³ = Transforming Ethics and Education into Empowerment.

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Presentation on theme: "E³ = Transforming Ethics and Education into Empowerment."— Presentation transcript:

1 E³ = Transforming Ethics and Education into Empowerment

2 New Designees Janette AdairLisa Barnes John (Jay) BaumanJessica Dawson Dyna DeLunaValeri Escobedo Genevieve HarralTracie Henneke Kathy KeevanCandice Kile Srirambabu KumarasamyLuke McLaren Mark MedeirosGeorgina Molinar Terri PearceDebbie Pruitt Yvonne RamirezCarie Ann Roach Toni RobertsStephen Russell Albert SotoScott Southers Cindy StuebsJason Wright Nate Wright

3 Janette Adair How long have you been in the insurance industry? I began working in the insurance industry in January From January 2004 through May of 2011, I was Legal Counsel for the Nebraska Department of Insurance. In June 2011, I joined Argo Group US, Inc. headquartered in San Antonio. I am currently AVP – Sr. Regulatory Counsel for the organization. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I pursued my CPCU designation through self study, which consisted of reading the CPCU text books and completing the course guides. It took approximately 18 months to complete the program. Do you have any advice to share with someone thinking of getting the designation? I definitely recommend pursuing the designation. It is a very comprehensive series of courses that will enhance your knowledge of the insurance industry. Tell us something about yourself that none of us know. I have been very fortunate in having many interesting opportunities over the course of my career. In addition to my insurance roles, I have been an adjunct instructor for Concordia University and Southwestern College teaching Business Law and Business Ethics, owned a small business for twelve years, and served as the Mayor of Broken Bow, Nebraska for two years.

4 Lisa Barnes How long have you been in the insurance industry? Ive been in the insurance industry for 31 years now, 9 years with a retail agency and 22 years with my current employer, McClelland and Hine, Inc. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I started my journey toward the CPCU designation in 1996, when my twins were 8 years old. I finished in June of 2012, some 16 years later. Do you have any advice to share with someone thinking of getting the designation? Dont give up! There may be times when you just cant study or attend a class for a few months or a year (or two or three). Life happens, even while were pursuing our goals. Just keep at it. Its great if you can take all the classes right in a row and finish in a couple of years, but it will mean just as much to you when you pass that last test after 16 years. Tell us something about yourself that none of us know. I am a romance novel junkie and Ive always dreamed of writing one myself. McClelland and Hine, Inc

5 John (Jay) Bauman How long have you been in the insurance industry? In 2005, I began my career as an Independent Adjuster working Hurricane Katrina property losses in Louisiana. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? In the spring of 2010, I earned my AIC designation by completing three AIC exams and one AINS exam over a six month period. While on a long term job assignment in Florida, I started studying CPCU 500 in February I quickly passed the 500, 520, 530 and 540 exams. As I progressed into the CPCU course work, I also earned my AIS, AINS, and AMIM designations in My goal to be at the 2012 CPCU conferment in Washington, D.C. was postponed when my son announced his marriage would be on September 8, My studies in 2012 were expanded to include the ARM course work until Hurricanes Isaac and Sandy further delayed my studies through the winter of I successfully completed my CPCU studies in May 2013 and earned my ARM designation in June Do you have any advice to share with someone thinking of getting the designation? Set attainable daily/weekly/monthly goals for your studies and prepare thoroughly for the exams. Taking one exam each testing window is very realistic. Tell us something about yourself that none of us know. When not on deployment working catastrophe assignments, I umpire high school baseball as a member of the Texas Association of Sports Officials Independent Adjuster

6 Jessica Dawson How long have you been in the insurance industry? I have been in the insurance industry for about 7 years. I immediately began working for USAA once I completed my B.A. in Corporate Financial Management and Risk Management. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I started my pursuit of my CPCU in 2007 and I completed it in I took 2.5 years off to obtain my MBA in Finance in that timeframe, which is why it took longer than expected to complete my designation. Do you have any advice to share with someone thinking of getting the designation? My best recommendation would be to not take any breaks. Once you complete one exam, immediately move on to the next one. The more time you put between tests the more difficult it will be to complete the designation. Tell us something about yourself that none of us know. I speak English and Spanish and have dual citizenship in the U.S. and Spain.

7 Dyna DeLuna How long have you been in the insurance industry? Ive been in the insurance industry for thirteen years. My experience includes servicing/issuing, adjusting and underwriting P&C policies. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I earned the CPCU designation in fifteen months. I self- studied for each exam and utilized all study aids, course guides and online practice exams. Do you have any advice to share with someone thinking of getting the designation? My advice for anyone thinking of pursuing the CPCU designation is to stop thinking about it and just do it! Take the first step and order your first set of materials - Register for each exam (giving yourself a realistic exam date goal) as soon as you receive your textbook to motivate you to start studying. I also recommend ordering all study materials and utilizing the text book, your study materials and the practice exams in preparation for each exam. Tell us something about yourself that none of us know. I have a Bachelor of Arts in Administration with a minor in Accounting from the University of the Incarnate Word (UIW). My insurance designations include the CPCU and SCLA. Im currently pursuing a MBA from UIW. I am married and have three children, Madison (2007), Miranda (2008) and Mateo (2010).

8 Valeri Escobedo How long have you been in the insurance industry? I began my career in 1996, when I obtained both my life & health and property-casualty licenses. Primarily, I sold life & auto insurance. In 2004 I became interested in claims adjusting and then obtained my adjusters license. I continued selling auto insurance until 2007 when I was recruited by USAA as a non-injury adjuster. Adjusting has been a new and interesting career choice. In 2012, I transferred to the fire, theft and vandalism claims department. I look forward to the exciting paths now opening up after achieving the CPCU designation. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation?. I started earning my CPCU in I passed my first CPCU examination in Unfortunately, due to family obligations, I was unable to continue my studies. In 2010 I was able to resume my studies. I completed my final exam in In my pursuit to earn my CPCU designation I also earned my, SCLA, AINS and AIC designations. Do you have any advice to share with someone thinking of getting the designation? Let your friends and family know you need time to study. I was blessed with family and friends who understood how much I really desired to obtain my designation. Once I got back to my studies all I had to say is, I need to study and they were all very supportive. My husband was my biggest fan and drill instructor. When I was tempted to set aside my books and go do something else, he would say "Didn't you say you wanted to study?" or "Isn't your exam coming up soon?" It gently reminded me to keep my eye on my goal. Setting a study schedule is vital. You should say to yourself "I should be done studying Chapter X by X, and take the practice quiz for that chapter to check your progress. Definitely, get the comprehensive package for your chosen course. The smart aids and computer quizzes really help you get the information down well. I was only able to take classes for two of the courses due to scheduling. I was able to pass each exam on the first attempt by being well prepared with these tools. They were invaluable to me. Never, give up! Tell us something about yourself that none of us know. Perhaps the most interesting thing is while studying to complete my CPCU designation I managed to get married last July! My husband has been my most encouraging supporter throughout this endeavor. Both my sons became US Marines. One is still on active duty at Camp Pendleton in CA. The other is now in Houston and about to get married in Oct. Just one week before the conferment of this designation. I also have 3 beautiful grandchildren, ages 2, 4 and 6.

9 Genevieve Harral How long have you been in the insurance industry? I have been in the insurance industry for 10 years in personal lines. I have handled acquisition and service for auto, property, and umbrella policies in 49 states, Washington, D.C., and many countries including Germany, the United Kingdom, and Italy. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I completed the personal concentration path for my CPCU in about a year and a half. Do you have any advice to share with someone thinking of getting the designation? For anyone considering pursuing the CPCU designation, I would advise them of the different study methods available and of the importance of using the one that best suits their style. There are various resources that are provided by The Institutes that can help with preparation, too. Tell us something about yourself that none of us know. I am so fortunate to be able to pursue higher learning and now that I have completed my CPCU, I am pursuing my Masters degree in Humanities. And husband Sean

10 Tracie Henneke How long have you been in the insurance industry? I have been in the industry 20 years and all 20 years have been at USAA. My background includes: Policy Service Representative, Property Claims Adjuster, Line Underwriter, and Staff Underwriting. Today I am a Sr. Contract Administrator and I manage the relationship between USAA and all our 3 rd party vendors under USAAs Underwriting Portfolio. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I began CPCU as a line underwriter in Because of the opportunities I had to change my job several times, I decided to take a long break and focus on my new job rotations. I decided to complete my final exam in December Do you have any advice to share with someone thinking of getting the designation? I would recommend getting a study buddy when you can, take actual classes when they are available, and utilize the practice tests on the website religiously. Tell us something about yourself that none of us know. In my spare time I love training for and running marathons.

11 Kathy Keevan How long have you been in the insurance industry? I served in a support role in USAA Corporate Finance for our P&C Insurance area since I moved to a position in P&C Claims Staff in May 2012, supporting Property claims for their data and reporting needs. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation. I worked on my CPCU designation for three years. Being in Finance/Accounting but supporting Property & Casualty insurance, I wanted to learn all I could about the operational side of the business so that I could better support my customer. In the course of gaining this operational knowledge and working with P&C executives over the years, I was able to position myself to make the career move to P&C operations. Do you have any advice to share with someone thinking of getting the designation? Dont let eight difficult exams intimidate you. Set doable goals for passing each exam, concentrating on one at a time – a journey of a thousand miles is accomplished step by step. Locate peer support, like coworkers who are also working on the CPCU, and the Facebook group, where you can gain support and networking opportunities with professionals from all over the world. Tell us something about yourself that none of us know. I like a little adventure and danger in my life! I love international travel, and I love to do adventurous things like white water rafting and bungee jumping.

12 Candice Kile How long have you been in the insurance industry? Ive been in insurance since 2006 and it is has been the most rewarding and inspiring 7 years of my life. After graduating from the University of Michigan in 2005, I made the decision to become an actuary. Shortly thereafter, I found a position in State Management. Ever since, Ive been fascinated with insurance and the positive societal effects to help individuals rebuild their lives after tragedy strikes and help others understand how to mitigate losses before they happen. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I decided to pursue my CPCU designation shortly after entering the field of insurance to learn more about it. Since most of my career has been in Personal lines, I decided to go the commercial path to broaden my insurance experience and expertise. It took me 7 years to finish my CPCU but along the way Ive considered myself a full time mother first, a full-time employee second and lastly a part-time student. I will never stop learning! Do you have any advice to share with someone thinking of getting the designation? The CPCU designation has helped me in so many ways, it has allowed me to understand different perspectives, prioritize concerns, and balance priorities. What a great way to invest in yourself, your field, and your company! Tell us something about yourself that none of us know. I have a singing dashound. Yes, hes 11 yrs old and recently learned the art of music only a few months ago. My sons (age 4 and 8) have since taught him all kinds of new stuff, little did I know that you can teach an old dog new tricks!

13 Srirambabu Kumarasumy How long have you been in the insurance industry? I have been in the Insurance industry since I started my career as a trainee in IFFCO TOKIO General Insurance Company in India. I moved to TATA Consultancy Services (TCS) in 2007 as an Insurance Business Analyst. My aspiration to pursue CPCU started here. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I started my path to reach CPCU from the INS 21 exam. I completed 3 papers in the INS program. Then I continued with API 28 and completed 2 papers in the API program. Completion of API and INS gave me 2 papers waiver in the CPCU program. Then I completed one CPCU paper per quarter. I completed the final paper in December It took 4 years to reach the prestigious CPCU designation. Do you have any advice to share with someone thinking of getting the designation? My advice would be to start from AINS program. This program has very good information about the fundamentals of insurance. Completing this program will give lots of satisfaction of achieving a designation from The Institutes. It would be a motivational factor to complete CPCU. Whenever I felt it was difficult to prepare for the exam, I met the great people who have already completed CPCU. Their words gave me lots of confidence and interest to complete each exam. The SMART practice exams are exceptionally good and very useful in the exam preparation. My strong recommendation is to undergo the chapter wise and complete exams in the SMART practice exam. Tell us something about yourself that none of us know. I have been married for 4 years. Support from my wife was really instrumental to complete the CPCU. She was so patient and helpful when I was preparing for the exams. My first baby was born in June His name is Sanjith. I love to spend time with my baby. I enjoy watching movies, traveling with my family and visiting new places.

14 Luke McLaren How long have you been in the insurance industry? Since Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? Started the designation in 2004 at Farm Family Insurance Company by taking two courses. Spent most of my past 12 years in Life insurance, so took some time off from the CPCU to finish the CLU and RHU. Nonetheless, felt a need to learn the P&C side as well, which triggered my urgency to complete the CPCU. Do you have any advice to share with someone thinking of getting the designation? One way of showing commitment to your clients and to yourself is to pursue higher learning. If P&C issues are part of your daily tasks, consider a challenging designation such as the CPCU. Tell us something about yourself that none of us know. As a boy, my father once told me that to be truly wise, one must read and understand the Bible in its entirety. My goal for decades has been to read the Bible from front to back. Though the goal is attained, at least once per year the Bible is read in its entirety, there are three observations: (1) The Bible reads me by searching me and revealing things hidden; (2) the more you read the whole thing, it amazes me how much there is to be discovered; and, (3) that there is one source of truth and wisdom.

15 Mark Medeiros How long have you been in the insurance industry? About 14 years. I started at Met Auto & Home in the Rhode Island home office as an Underwriter for their Group P&C Division. I have also worked for OneBeacon Insurance in Boston as an Underwriting Manager, which is where I learned about the Independent Agency side of the business. Nearly 6 years ago I came to USAA as an Underwriting Portfolio Manager and I am now a Product Management Director. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? In total, it took me about 10 years to complete the program. I took a 5 year hiatus during this timeframe. My daughter was born, I was doing a lot of business travel and I had relocated from the New England area to San Antonio during this period. We just had a lot going on and it made sense to focus on other things. That said, once I decided to re-start the program I went full-tilt completing 4 exams in 14 months. Do you have any advice to share with someone thinking of getting the designation? I think that anyone interested in improving their insurance knowledge should make a goal of attaining the designation and persevere until their goal is achieved – just make sure it is for the right reasons. Acquiring the designation does not guarantee that one will start to see promotions. It really is about being committed to the career path that you have chosen and the personal and professional development that youll gain. Tell us something about yourself that none of us know. After graduating college my first interview was with a well-known Boston-based life insurance company. I came away unimpressed with the interviewer and I am pretty sure he felt the same way about me. I distinctly remember walking out the door and thinking to myself that I had no interest in ever working in the insurance industry, a fact which I find quite amusing today!

16 Georgina Molinar How long have you been in the insurance industry? I have been in the industry since I started with State Farm in October of Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I began my journey in 2008 shortly after moving to Dallas for work. It was my first time away from home and I didnt know anybody. Basically, I was looking for something to keep me busy and not homesick. I started out with other designations to get a sense for what was ahead of me. I completed INS (now AINS), AIS, and API before beginning studying for the CPCU in earnest in I intended to complete it within 2 years but life got in the way when 2 classes away from finishing I accepted a promotion that moved me to San Antonio. I had friends and family here so studying went to the back burner. When I saw how little I had to go, I finally decided in 2012 to pick up where I left off. Do you have any advice to share with someone thinking of getting the designation? Just do it. Extra knowledge can only help you. Even if it doesnt seem immediately applicable in your current job, it cannot hurt in the long run. Tell us something about yourself that none of us know. I enjoy doing yoga and Pilates in my spare time and love a good mystery novel.

17 Terri Pearce How long have you been in the insurance industry? I have been in the industry for 19 years and all my time has been with USAA. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? It took a little bit of time. I actually took my first course in September of I really focused in 2011 and set strict goals for myself to finish it by the end of Do you have any advice to share with someone thinking of getting the designation? I recommend setting regular goals and trying to complete at least 3 courses per year. That way you are still able to strike a balance between career and family. Tell us something about yourself that none of us know was a really great year for me personally. I experienced three really cool things: I ran my first half marathon (without walking), I finished my CPCU and I travelled to India, France and England. It will be hard to top that year, but I am sure going to try!

18 Debbie Pruitt How long have you been in the insurance industry? My insurance career began when I was hired at USAA in November Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I took my first CPCU course in 2002! I was working on my masters degree at the time, which didnt leave much time for CPCU. After a long break from studying, I took another CPCU course in Then in 2010, I picked up the pace and decided to work on multiple insurance designations. Each year I took a combination of CPCU and non-CPCU courses. In addition to CPCU, I have completed the Associate in General Insurance (AINS), Associate in Personal Insurance (API), Associate in Regulation and Compliance (ARC), and Insurance Regulation (IR) designations. Do you have any advice to share with someone thinking of getting the designation? Ill share my study tips. Take the time to complete the exercises in the course guide. I highly recommend taking advantage of the online courses which are available for most courses in the program. They are interactive and the material is well-presented. The learning activities, quizzes and practice exams allow ample opportunity to test your knowledge. If you complete the course guide and all the activities in the online course, youll be well-prepared. Tell us something about yourself that none of us know. I used to be fluent in French. I rarely get a chance to use it anymore so now my French is très rouillé (very rusty)!

19 Yvonne Ramirez How long have you been in the insurance industry? 20 years Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? Personal Lines - It took me about years to complete all parts except for last one (CPCU 540). I had no desire to take this last course. I finally decided to take and complete this last course several years later. Do you have any advice to share with someone thinking of getting the designation? Cover all information in the text and do not skip any chapters. If self study, start studying early to give yourself enough time to review each chapter and take the practice exams in the course guide. If the course you are taking is very challenging, I recommend enrolling in a class. The SMART app is very helpful too. Tell us something about yourself that none of us know. I enjoy watching all sport events. I especially like to watch basketball and our San Antonio Spurs.

20 Carie Ann Roach How long have you been in the insurance industry? I have been in the insurance industry since 1990, starting in the mail room at an independent insurance agency and working during my high school and college years. For the last several years I have been functioning as the Operations Director for a large independent insurance agency in South Texas. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I worked on my CPCU designation for four years. This was completed by using the self-study program. I was able to study in the late evenings and on the weekends to achieve my goal. After every exam I gave myself a vacation from studying before moving to the next course. This helped me gear up for the next course and prepare for the challenge. Do you have any advice to share with someone thinking of getting the designation? Never underestimate yourself. Use creative study tools to keep it interesting, such as colored index cards, colored markers, drawings and such to help you remember what you have learned. Tell us something about yourself that none of us know. I was raised in the country working on my familys pecan farms. This included a lot of hunting and fishing when we were not working. I can operate heavy machinery, pull gooseneck trailers and repair irrigation system leaks. Manual labor is not foreign to me! Also, I like to shoot skeet and spend time outdoors with my family.

21 Toni Roberts How long have you been in the insurance industry? I have been in the insurance industry for 13 years. I have experience handling both non-injury and bodily injury claims. I have also worked as a Claims Call Center Supervisor and Property Claims Manager. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? Personal Lines. I completed one course in 2012 and the remainder of the courses were completed by April Do you have any advice to share with someone thinking of getting the designation? I would definitely recommend obtaining the CPCU designation as it provides a better understanding of insurance from an underwriting, risk management as well as the financial aspects surrounding both the personal and commercial property and casualty lines of businesses. It is time consuming but stick with it as the knowledge you gain is priceless. Tell us something about yourself that none of us know. My father was active duty army for 24 years so I was very fortunate to be able to travel almost all of Europe and experience things that others could only read about in their history books. I was born in Japan and believe growing up around individuals from many different cultures and backgrounds made me able to adapt to unfamiliar situations very quickly.

22 Stephen Russell How long have you been in the insurance industry? I have been in the insurance industry for 4 years. My experience has been in auto claims, starting in our Total Loss department, and now handling first party injury claims. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? When I started working at USAA many of my co- workers were pursuing their Masters Degrees. Having earned mine several years ago, I decided to focus solely on insurance education. Rather than start with the shorter designations, I opted for the CPCU which I equate to a Masters Degree in Insurance. It took me two years to complete the program. Do you have any advice to share with someone thinking of getting the designation? Yes, just get started! The information will relate to your job, and in my case, answer the why we do things in a certain way. It will broaden your knowledge base and open your eyes to challenges out there waiting to be resolved. Tell us something about yourself that none of us know. I am a retired Air Force Flight Engineer. I love to run, bike and swim, and participate in marathons.

23 Albert Soto How long have you been in the insurance industry? 27 Years. I spent most of my career with a multi line carrier and for a short amount of time I worked for a single line online carrier. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? Not by design, but I took a nontraditional path. I started in P&C Underwriting in 1986, but my job quickly turned into more of a Product Management role. However, upon joining USAA I decided to focus on my industry education and started the CPCU program. It took me 2.5 years to complete. Do you have any advice to share with someone thinking of getting the designation? Regardless of our discipline, its a great investment for you and your organization. Despite my industry tenure, I still learned a lot and refined my understanding of some of the fundamentals of our business. This was important to me since most of my 27 years was spent with one company, so my view of the industry was defined by their business model. Tell us something about yourself that none of us know. Tough one. For most of my career, I have considered myself mobile and at one point I moved my family 4 times in 7 (really 6.5) years. Thus, I can relate to our USAA members moving around a lot.

24 Scott Southers How long have you been in the insurance industry? I started working at USAA in December of 1989 as a records clerk. I then pursued the AIC designation, the SCLA designation and an MBA in e-Commerce. Since then, I have held several positions within P&C claims. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? After receiving my MBA in 2007, I took a little break before pursuing the CPCU. A few years later however, I felt a renewed urge to continue my education so I jumped back into self development and completed the CPCU in March Do you have any advice to share with someone thinking of getting the designation? I highly recommend the CPCU to anyone who is seriously interested in a career in the insurance/financial industry. Upon completing the CPCU, you gain a wealth of knowledge that helps to round out your career while creating an edge you can use professionally. Tell us something about yourself that none of us know. In my free time, I enjoy gardening and landscaping and watching my plants and trees grow. I love being in the outdoors!

25 Jason Wright How long have you been in the insurance industry? I have been in the insurance industry since I started my career as an Independent Adjuster with Frontier Adjusters in Roswell, New Mexico. After two years as an Independent Adjuster I was offered a job with the New Mexico Farm Bureau as a Staff Adjuster based out of Clovis, New Mexico. After working as a Senior Claims Representative for five years, I decided it was time to open my own business. I have been the owner / operator of Frontier Adjusters of Del Rio / Uvalde, Texas and Frontier Adjusters of Kerrville / Fredericksburg, Texas since May of Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I originally started the CPCU courses back in 1999 when everything was in Essay format. I was able to get 6 CPCU courses done before I left Farm Bureau. Of course I saved the hardest for last, CPCU 530 & 540. After a 10 year break I decided I needed to finish up. I took the final two (2) tests at the end of 2012 and completed the curriculum. The multiple choice tests are much easier Do you have any advice to share with someone thinking of getting the designation? The only advice I have is to Stay with it. Youre going to run into brick walls and things will seem very difficult at times, but do not falter. If you fail a test, immediately sign back up and take it again. Persistence is key. Tell us something about yourself that none of us know. While insurance claims take up 100% of my life now, there was a point in time when I was a professional steer and calf roper. I put myself through college shoeing horses and going to rodeos. Its funny because now I actually have the means to rodeo full time but cant afford to take the time off to go.

26 Nate Wright How long have you been in the insurance industry? Ive been in the insurance industry for 24 years, all with USAA. Ive worked as an agent, underwriter, staff and management. Please describe the path that you took and the amount of time it took you in pursuit of your CPCU designation? I started taking a few INS and CPCU courses in the late 90s and passed 4 of the required 8 exams. I decided two years ago that since I was halfway to obtaining the designation that I should move ahead and finish out the remaining 4 courses and obtain the designation. Do you have any advice to share with someone thinking of getting the designation? Go for it, stick to it and get it done, you wont regret it! Tell us something about yourself that none of us know. I grew up as an Army Brat and have lived all over the world. I went to high school and college in California and moved to Texas in In 2012, my wife and I founded the San Antonio Furniture Bank and we provide household furnishings to those previously homeless, victims of domestic violence and low income households.


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