1. SCONUL Access A helping hand

2. for libraries and users Researchers have access to huge range of books and journal Post-grads have extended access Better use of public funds Reciprocal scheme means everybody wins Local resources for distance learners

3. Better access every year... SCONUL Access 2009/10 Registrations Band A 10955 Band B 10909 Band C 6116 Total 27980 SCONUL Access 2010/11 Registrations Band A 10910 Band B 12384 Band C 7144 Total 30438

4. A few more people but many more loans SCONUL Access 2009/10 Loans Band A 148469 Band B 133139 Band C 74711 Total 356319 SCONUL Access 2010/11 Loans Band A 162753 Band B 140886 Band C 90062 Total 393701

5. We might say we have.. A mature scheme Built on the experience of foundation schemes SCONUL Access now in its fourth year We can be confident that everyone knows about the scheme!

6. But we should not forget At least one third of our users change every year New front line staff are recruited every year SCONUL Access contacts move on

7. New people need support 100 changes to SCONUL Access contacts over past 2 years Need to ensure that newcomers feel welcome Mailing list and website help Support from other contacts and administrators important

8. Finding out Web site: Procedures Training presentations FAQs Contact information Good Practice Guidelines Standard Email Headings Guidelines for External Reader Webpages Other support JISCmail closed list other contacts Jiscmail archive Administrators

9. Our inboxes Queries about eligibility Changing contact or band details Advice on local implementation of scheme Surveys e.g IT support, Out of Hours service and Short Loan Collection Access to user name and password

10. Queries from students are more varied Please help me find a missing library? I need to know which library has a book called International Economics in it (and send it to me) Why can I borrow more books at some libraries than others? Can you give me my Eduroam username and password? I have lost my SCONUL card and I need you to send me one. Im thinking about registering for a course soon and I thought Id join SCONUL Access to find a good university.

11. Queries from non eligible users From overseas – France, Denmark, Sweden, Australia From private colleges (my mum pays taxes and so I think I should be able to join SCONUL Access..) From FE institutions From Oxford and Cambridge

12. Website developments Technical specification Summer 2010 SCONUL appointed Cimex to research user needs produce a technical specification Autumn 2010 Consultations held with SA stakeholders SA contacts, Steering Group members Administrators

13. Website developments Technical specification Spring 2011 Technical specification delivered to SCONUL for comment and revision Next step to appoint company to implement specification

14. Website developments SA website to be merged with main website Existing functions to be retained e.g. Good practice page SA phase 3 (online registration) part of this specification Implementation to begin after award made Managed for SA by SA Web Working Party

15. Reference offer Proposed changes in reference offer Need to be reflected by Where do you want to go search tool? Updated as part of new website Responses logged awaiting this opportunity

16. Changing World? Changing HE environment Changing funding arrangements Increased use of electronic resources SCONUL Task and Finish group on Access Issues