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2013 Operations Best Practices Program Public AwarenessExecutive Presentation June 13 Jennifer Walker.

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Presentation on theme: "2013 Operations Best Practices Program Public AwarenessExecutive Presentation June 13 Jennifer Walker."— Presentation transcript:

1 2013 Operations Best Practices Program Public AwarenessExecutive Presentation June 13 Jennifer Walker

2 SoCalGas Natural Gas System »20.9 million customers in communities » 97,600 miles of mains & services »3,757 transmission pipeline miles »11 compressor stations »4 storage facilities 2

3 SEus Areas Noted for Best Practices 3 High percentage of stakeholder audiences that responded appropriately Public Officials Dig-in reductions

4 Gas Engineerin g PAP Administrator Customer Communication s Legal Internal Communication s Transmissio n Operations Public Affairs Safety & Emergency Services Gas Operation s Services Public Relations VP-Eng: executive sponsor Program FrameworkMatrix Management 4

5 5 Pre-Wave (n=423) Post-Wave (n=425) Distinct unpleasant odor Hissing or whistling sound A ground fire Dead or dying vegetation near a pipeline Roaring sound A pool of liquid Dont know/No answer SoCalGas Non-Customer Research: Signs of a Leak What is your understanding of the possible signs of a gas leak? (Please check all that apply)

6 Bottom Line Results: Overall Reduction in Dig-ins Total dig-ins per 1,000 per mark outs 6

7 PROGRAM EFFECTIVENESS 7 »Highlights from recent efforts to measure program effectiveness

8 The Original Safety Messages 8 »Signs of a Gas Leak Message »For your protection, SoCalGas adds a distinctive odor to natural gas, so leaks can be more readily detected. However, you should not rely on your sense of smell alone to determine if there is a gas leak. Its important to know that any of the following signs may indicate the presence of a gas leak: A damaged connection to a gas appliance. An unusual sound, such as hissing, whistling or roaring near a gas appliance or pipeline. Dead or dying vegetation (in an otherwise moist area) over or near pipeline areas. A fire or explosion near a pipeline. Dirt or water being blown into the air. Exposed pipeline after an earthquake, fire, flood or other disaster. »Special pipeline markers show the general location of most major pipelines, but do not indicate the exact location, depth or number of pipelines in the area. »*Some persons may not be able to smell the odor because they have a diminished sense of smell, olfactory fatigue (normal, temporary inability to distinguish an odor after prolonged exposure to it) or because the odor is being masked or hidden by other odors that are present, such as cooking, damp, musty or chemical smells. In addition, certain conditions in pipe and soil can cause odor fade – the loss of odorant – so that it is not detectable by smell. For more information on odor fade, please visit socalgas.com/safety.socalgas.com/safety

9 PROGRAM EFFECTIVENESS 9 »Highlights from recent efforts to measure program effectiveness

10 Questions 10


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