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2013 Learning Competency Program Updates Jaime MacDonald Learning Competency Project Manager Karen Fassio MSL Channel Enablement Manager.

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Presentation on theme: "2013 Learning Competency Program Updates Jaime MacDonald Learning Competency Project Manager Karen Fassio MSL Channel Enablement Manager."— Presentation transcript:

1 2013 Learning Competency Program Updates Jaime MacDonald Learning Competency Project Manager Karen Fassio MSL Channel Enablement Manager

2 Agenda 2

3 Program Reminders November 1 st is the start of the 2013 enrollment year KPIs are measured based on 4 complete rolling quarters of KPI activity By re-enrollment date (aka anniversary), partners must meet competency requirements including KPIs to continue in the competency

4 2013 Requirements Overview CategorySilver CompetencyGold Competency CredentialsEmploy or contract with two Microsoft Certified Trainers (MCTs). Renew: Meet Silver Learning competency KPIs. New: Approved Learning Competency Business Assessment Employ or contract with four unique MCTs. New: 1 of the 4 MCTs must be current in one of 3 exams: , , Renew: Meet Gold Learning competency KPIs. New: Partners must upgrade to gold levelcannot be earned as a new partner in the program Business AssessmentsLicensing Employ or contract with one person who has passed the Microsoft licensing overview assessment. Sales Employ or contract with one person who has passed the updated Learning competency sales assessment. Licensing Employ or contract with one person who has passed the Microsoft licensing overview assessment. Sales Employ or contract with two people who have passed the updated Learning competency sales assessment. Customer EvidenceOne of the following: New: Provide three verifiable customer references. Renew: Participate in Metrics that Matter One of the following: Upgrade: Provide five verifiable customer references. Renew: Participate in Metrics that Matter

5 KPIs for 2013 Enrollment Year November 2012-October Enrollment Year Consumption MOC, DMOC, Custom MOC Community Courseware eLearning Prometric Exam Purchase Quality >75% MOC to MTM – 100% NSAT credit 74-50% MOC to MTM = 90% NSAT credit 49-25% MOC to MTM= 80% NSAT credit <25% MOC to MTM = no NSAT credit Contribution Prometric exam delivery Certiport exam delivery First Look Clinics MCT Survey Reviews Consumption MOC, DMOC, Custom MOC Community Courseware eLearning Prometric Exam Purchase Quality >75% MOC to MTM – 100% NSAT credit 74-50% MOC to MTM = 90% NSAT credit 49-25% MOC to MTM= 80% NSAT credit <25% MOC to MTM = no NSAT credit Contribution *NEW: Tech Showcase events: 25 attendees = 20 KPI Points per event 26 attendees = 50 KPI points per event First Look Clinics transition to Tech Showcase MCT Survey Reviews Prometric exam delivery Certiport exam delivery 2013 Enrollment Year

6 Learning Competency Partner Benefits Benefits available for Silver CompetencyBenefits available for Gold Competency Same as Silver plus…. Enable Training-use software licenses Training-use software licenses (Gold Level) Create Demand Microsoft Learning Class Locator Student referral tool Microsoft Learning Campaign Factory Utilize Software Assurance Training Vouchers Priority listing on Microsoft Learning Class Locator Student referral tool Sale Rights to market, advertise and deliver open enrollment classes taught by a MCT using Official Microsoft Learning Products Courseware customization services Access the Courseware Library/Courseware Marketplace Microsoft Learning Sales Academy Participation in the Learning Partner Incentive Program 7.5% MOC discount Eligible for Microsoft account management Eligible for additional incentive options Retain Access Metrics that Matter (MTM) Student evaluation tool and reports Learning Competency partner Newsletter, Web site & RSS Feeds

7 Targets will be calibrated based on the new KPI changes Targets vary by country and will be updated on the Campaign Factory reports Target Updates Developed Market (ie: United States) ConsumptionQualityContribution Silver A Silver B Gold A Gold B Example/drafts Emerging Market (ie: Russia) ConsumptionQualityContribution Silver A Silver B Gold A Gold B

8 Enrollment Cadence Partners with enrollment end dates between November 2012 and March 2013 will have the 2012 KPIs count towards enrollment Partners with enrollment end dates between April 2013 and October 2013 will be measured using the 2013 KPIs Enrollment TimingKPI Start Timeframe KPI End TimeframeKPI Targets Nov 2012-Dec 2012Oct 2011Sept Targets Jan 2013-Mar 2013Jan 2012Dec Targets Apr 2013-June 2013April 2012Mar Targets July 2013-Oct 2013July 2012June Targets KPI Reporting is available for partners on the Microsoft Learning Campaign Factory website located at

9 Consumption KPIs Elements of Consumption Total Official Microsoft Learning Product (OMLP) Days purchased Total Courseware Library (CWL) Days purchased Microsoft Certification Exam Purchases (Prometric exam purchases only) Microsoft Official E-Learning Universal Vouchers Reselling Microsoft Official E-Learning Consumption Element PurchasesConsumption KPI Value Microsoft Official Course (MOC) Days1 Student day* 1 Consumption KPI Digital Microsoft Official Course (DMOC) Days1 Student day* 1 Consumption KPI Custom Microsoft Official Course (MOC) Days1 Student day* 1 Consumption KPI Custom Microsoft Official Course (MOC) Modules3 Custom Modules1 Consumption KPI Courseware Library (CWL) Community Content1 Student dayConsumption KPI varies from.5 – 1 KPI Microsoft Certification Exam Purchases - Prometric1 Exam1 Consumption KPI Microsoft Official E-Learning Universal Vouchers1 Vouchers2 Consumption KPIs Microsoft Official E-Learning Reseller IW Collection8 Collections1 Consumption KPI Microsoft Official E-Learning Reseller Tech Collection1 Collection2.5 Consumption KPIs Microsoft Official E-Learning Reseller IW Course15 Courses1 Consumption KPI Microsoft Official E-Learning Reseller Tech Course 2 Courses1 Consumption KPI Microsoft Official E-Learning Reseller IW Library 1 Library1 Consumption KPI Microsoft Official E-Learning Reseller Tech Library1 Library7 Consumption KPIs

10 Quality KPI Elements of Quality Overall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied Customers - Dissatisfied Customers +100) Ratio of MTM surveys to units purchased (MOC, DMOC & Community Courses) Units to MTM Ratio% of Overall NSAT Score earned for KPIs > 75%100% 74% - 50%90% 49% - 25%80% < 25%0% Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and their an Overall NSAT score of 150. Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI points Example 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted and their Overall NSAT score is 190. Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPIS Note: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization Level only.

11 Contribution KPIs Elements of Contribution NEW: Tech Showcase Prometric exam delivery Certiport exam delivery Note: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close out and confirm the final number of attendees. Points will not be awarded for registered events and estimated attendees. Contribution AreaContribution KPI Tech Showcase 25 attendees20 KPI Points per event 26 attendees50 KPI points per event Prometric Exams Delivered1 exam delivered1 contribution KPI Certiport Exam Delivered1 exam delivered1 contribution KPI

12 2013 Enrollment Checklist RequirementsPartner Action Enrollment TimingNew FY13 Requirements begin November 1, 2012 Know your enrollment end date (Anniversary) and start early – You can re-enroll 90 days before your Anniversary date. Manage your profile in the Partner Membership Center.Partner Membership Center. MCT Requirements2 MCTs per Silver-level org 4 Unique MCTs per Gold-level org Ensure your organization meets requirements at organizational level Customer References3 customer references for Silver 5 customer references for Gold Or Metrics that Matter Sign up and use Metrics that Matter KPI RequirementsPartners must meet KPI targets prior to enrollment anniversary date. KPIs are measured on 4 complete rolling quarters Check your KPIs on Campaign Factory to ensure your organization is meeting requirements in time for your re-enrollmentCampaign Factory

13 Program Milestones November enrollment begins New 2013 KPI changes implemented 2012 targets apply for enrollment KPI timeframe (Oct 2011-Sept 2012) December targets apply for enrollment KPI timeframe (Oct 2011-Sept 2012 ) January-March 2013 New 2013 Targets announced / 2013 KPI reports available on C.F 2012 targets apply for enrollment KPI timeframe (Jan 2012-Dec 2012) April - June 2013 New 2013 KPI targets apply for enrollment KPI timeframe (Apr 2012-Mar 2013 July 2013 New 2013 KPI targets apply for enrollment KPI timeframe (July June WPC

14 KPI Reporting and Help for Partners Regional Service Centers (RSCs) are the frontline support for Learning Partners. RSCs can assist with requirements, partner benefits, managing a partner account, Learning KPI inquiries and general questions They can even access Partner reports from Campaign Factory For KPI discrepancies, Learning Partners should be prepared to provide documentation to troubleshoot Courseware invoices Exam invoices Test center IDs MTM Overall NSAT report Find your local Regional Service CenterRegional Service Center

15 Program Resources for Partners Learn more about the Learning Competency benefits and requirements on the MPN Partner Portal: https://mspartner.microsoft.com/en/us/pages/Membership/learning- competency.aspxhttps://mspartner.microsoft.com/en/us/pages/Membership/learning- competency.aspx Visit Campaign Factory for marketing materials, to learn about the latest campaigns, request Windows Azure 30-Day passes, program benefits and more: Monitor your KPIs on Campaign Factory Use Metrics that Matter https://www.metricsthatmatter.com/mtm/default.aspx https://www.metricsthatmatter.com/mtm/default.aspx Manage your MPN Partner Profile: https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx

16 THANK YOU


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