3 Program RemindersNovember 1st is the start of the 2013 enrollment yearKPI’s are measured based on 4 complete rolling quarters of KPI activityBy re-enrollment date (aka anniversary), partners must meet competency requirements including KPIs to continue in the competency
4 2013 Requirements Overview CategorySilver CompetencyGold CompetencyCredentialsEmploy or contract with two Microsoft Certified Trainers (MCTs).Renew: Meet Silver Learning competency KPIs.New: Approved Learning Competency Business AssessmentEmploy or contract with four unique MCTs.New: 1 of the 4 MCTs must be current in one of 3 exams:70-583, ,Renew: Meet Gold Learning competency KPIs.New: Partners must upgrade to gold level—cannot be earned as a new partner in the programBusiness AssessmentsLicensing Employ or contract with one person who has passed the Microsoft licensing overview assessment.Sales Employ or contract with one person who has passed the updated Learning competency sales assessment.Sales Employ or contract with two people who have passed the updated Learning competency sales assessment.Customer EvidenceOne of the following:New: Provide three verifiable customer references.Renew: Participate in Metrics that MatterUpgrade: Provide five verifiable customer references.
5 KPIs for 2013 Enrollment Year November 2012-October 2013 ConsumptionMOC, DMOC, Custom MOCCommunity CoursewareeLearningPrometric Exam PurchaseQuality>75% MOC to MTM – 100% NSAT credit74-50% MOC to MTM = 90% NSAT credit49-25% MOC to MTM= 80% NSAT credit<25% MOC to MTM = no NSAT creditContributionPrometric exam deliveryCertiport exam deliveryFirst Look ClinicsMCT Survey Reviews2013 Enrollment YearConsumptionMOC, DMOC, Custom MOCCommunity CoursewareeLearningPrometric Exam PurchaseQuality>75% MOC to MTM – 100% NSAT credit74-50% MOC to MTM = 90% NSAT credit49-25% MOC to MTM= 80% NSAT credit<25% MOC to MTM = no NSAT creditContribution*NEW: Tech Showcase events:≤25 attendees = 20 KPI Points per event≥26 attendees = 50 KPI points per eventFirst Look Clinics— transition to Tech ShowcaseMCT Survey ReviewsPrometric exam deliveryCertiport exam delivery
6 Learning Competency Partner Benefits Benefits available for Silver CompetencyBenefits available for Gold CompetencySame as Silver plus….EnableTraining-use software licensesTraining-use software licenses (Gold Level)Create DemandMicrosoft Learning Class Locator Student referral toolMicrosoft Learning Campaign FactoryUtilize Software Assurance Training VouchersPriority listing on Microsoft Learning Class Locator Student referral toolSaleRights to market, advertise and deliver open enrollment classes taught by a MCT using Official Microsoft Learning ProductsCourseware customization servicesAccess the Courseware Library/Courseware MarketplaceMicrosoft Learning Sales AcademyParticipation in the Learning Partner Incentive Program7.5% MOC discountEligible for Microsoft account managementEligible for additional incentive optionsRetainAccess Metrics that Matter (MTM) Student evaluation tool and reportsLearning Competency partner Newsletter, Web site & RSS Feeds
7 Target Updates Example/drafts Targets will be calibrated based on the new KPI changesTargets vary by country and will be updated on the Campaign Factory reportsDeveloped Market(ie: United States)ConsumptionQualityContributionSilver A40013050Silver B60012025Gold A3000140Gold B200Emerging Market(ie: Russia)ConsumptionQualityContributionSilver A500120100Silver B100050110Gold A2500135200Gold B125
8 Enrollment CadencePartners with enrollment end dates between November 2012 and March 2013 will have the 2012 KPI’s count towards enrollmentPartners with enrollment end dates between April 2013 and October 2013 will be measured using the 2013 KPI’sEnrollment TimingKPI Start TimeframeKPI End TimeframeKPI TargetsNov 2012-Dec 2012Oct 2011Sept 20122012 TargetsJan 2013-Mar 2013Jan 2012Dec 2012Apr 2013-June 2013April 2012Mar 20132013 TargetsJuly 2013-Oct 2013July 2012June 2013KPI Reporting is available for partners on the Microsoft Learning Campaign Factory website located at
9 Consumption KPIs Elements of Consumption Total Official Microsoft Learning Product (OMLP) Days purchasedTotal Courseware Library (CWL) Days purchasedMicrosoft Certification Exam Purchases (Prometric exam purchases only)Microsoft Official E-Learning Universal VouchersReselling Microsoft Official E-LearningConsumption Element PurchasesConsumption KPI ValueMicrosoft Official Course (MOC) Days1 Student day* 1 Consumption KPIDigital Microsoft Official Course (DMOC) DaysCustom Microsoft Official Course (MOC) DaysCustom Microsoft Official Course (MOC) Modules3 Custom Modules1 Consumption KPICourseware Library (CWL) Community ContentConsumption KPI varies from .5 – 1 KPIMicrosoft Certification Exam Purchases - Prometric1 ExamMicrosoft Official E-Learning Universal Vouchers1 Vouchers2 Consumption KPIsMicrosoft Official E-Learning Reseller IW Collection8 CollectionsMicrosoft Official E-Learning Reseller Tech Collection1 Collection2.5 Consumption KPIsMicrosoft Official E-Learning Reseller IW Course15 CoursesMicrosoft Official E-Learning Reseller Tech Course2 CoursesMicrosoft Official E-Learning Reseller IW Library1 LibraryMicrosoft Official E-Learning Reseller Tech Library7 Consumption KPIs
10 % of Overall NSAT Score earned for KPIs Quality KPIElements of QualityOverall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied Customers - Dissatisfied Customers +100)Ratio of MTM surveys to units purchased (MOC, DMOC & Community Courses)Units to MTM Ratio% of Overall NSAT Score earned for KPIs> 75%100%74% - 50%90%49% - 25%80%< 25%0%Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and their an Overall NSAT score of 150.Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI pointsExample 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted and their Overall NSAT score is 190.Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPISNote: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization Level only.
11 Contribution KPIs Elements of Contribution NEW: Tech Showcase Prometric exam deliveryCertiport exam deliveryContribution AreaContribution KPITech Showcase≤25 attendees20 KPI Points per event≥26 attendees50 KPI points per eventPrometric Exams Delivered1 exam delivered1 contribution KPICertiport Exam DeliveredNote: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close out and confirm the final number of attendees. Points will not be awarded for registered events and estimated attendees.
12 2013 Enrollment Checklist Requirements Partner Action Enrollment TimingNew FY13 Requirements begin November 1, 2012Know your enrollment end date (Anniversary) and start early – You can re-enroll 90 days before your Anniversary date. Manage your profile in the Partner Membership Center.MCT Requirements2 MCTs per Silver-level org4 Unique MCTs per Gold-level orgEnsure your organization meets requirements at organizational levelCustomer References3 customer references for Silver5 customer references for GoldOr Metrics that MatterSign up and use Metrics that MatterKPI RequirementsPartners must meet KPI targets prior to enrollment anniversary date. KPI’s are measured on 4 complete rolling quartersCheck your KPI’s on Campaign Factory to ensure your organization is meeting requirements in time for your re-enrollment
13 Program Milestones November 2012 2013 enrollment begins New 2013 KPI changes implemented2012 targets apply for enrollmentKPI timeframe (Oct 2011-Sept 2012)December 2012January-March 2013New 2013 Targets announced / 2013 KPI reports available on C.FKPI timeframe (Jan 2012-Dec 2012)April - June 2013New 2013 KPI targets apply for enrollmentKPI timeframe (Apr 2012-Mar 2013July 2013KPI timeframe (July 2012-June 20132013 WPC
14 KPI Reporting and Help for Partners Regional Service Centers (RSCs) are the frontline support for Learning Partners.RSC’s can assist with requirements, partner benefits, managing a partner account, Learning KPI inquiries and general questionsThey can even access Partner reports from Campaign FactoryFor KPI discrepancies, Learning Partners should be prepared to provide documentation to troubleshootCourseware invoicesExam invoicesTest center IDsMTM Overall NSAT reportFind your local Regional Service CenterCampaign Factory reports are updated by the 25th of the monthhttps://mspartner.microsoft.com/en/us/Pages/Support/regional-service-centers.aspxAll partner escalations that come to the field should be submitted through the GetHelp tool.
15 Program Resources for Partners Learn more about the Learning Competency benefits and requirements on the MPN Partner Portal: https://mspartner.microsoft.com/en/us/pages/Membership/learning-competency.aspxVisit Campaign Factory for marketing materials, to learn about the latest campaigns, request Windows Azure 30-Day passes, program benefits and more:Monitor your KPIs on Campaign FactoryUse Metrics that Matter https://www.metricsthatmatter.com/mtm/default.aspxManage your MPN Partner Profile: https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx