1. Network & Device Monitoring 4 ALL WhatsUp Gold v15
WhatsUp Gold Webinar – July ‘12
Chiara Ornigotti
International Business developer
Manuel Minzoni
Product Manager Itway

2. Agenda Introduction WhatsUp Gold Partners, Community and The Gold Club
Ipswitch, Inc.
The Network Management Division
Innovation through Customer and Market Focus
WhatsUp Gold
Partners, Community and The Gold Club
Q&A

3. About Ipswitch Develops easy to use software for:
Network Management
Secure File Transfer
Messaging & Collaboration
100 Million users in over 60 countries
Private U.S. company
Founded in 1991 by Roger Greene
Profitable since 1991
275 employees worldwide
One of a few, non-Venture Capital funded software companies
Donated over $2M to children’s charities
Stable and financially sound company
Focused on the future 3

4. Network Management Division
20 years of operation
100,000+ networks monitored
10 million+ devices monitored
468% growth in International markets
Headquartered in Lexington, MA
Offices in Atlanta, GA: Salt Lake City, UT;
International presence: UK, Netherlands, Germany, France, Italy, Japan
100+ employees with over half in R&D
Setting the pace of innovation in the industry segment
Growing at 40% CAGR over the last 4 years
Industry growth rate of 9% CAGR in the same time frame

5. Management Innovation: Goal & Focus
Our goal: Develop easy to use, economically accessible and comprehensive IT Management software
Easy to use
Download, installation and configuration are really intuitive
Complete monitoring deployment in less than 1 hour
Accessible
Unbeatable Quality/Price ratio
Licensing model based on devices number (and NOT on monitors number), with unlimited monitors per device
Requires little time, costs and work in order to be deployed and maintained
Comprehensive
A single platform for the monitoring of whatever device and technology: network devices and servers, centralized or distributed, physical and/or virtualized devices, traffic analysis on whatever network infrastructure, etc.
Total Customer focus: On-going customer insights researches, technical previews, new features/products roadmap voting surveys, WUG community members surveys

6. Go To Market Innovation: High Velocity Execution
Increased Investment in Products through strategic M&A
Second NM acquisition - Dorian Software Creations in Q1 2010
Event Log Management Suite: Collect, Archive, Alert, Report and Analyze
Addresses Security and Compliance Requirements
Accelerated Product Releases in last 12 months
Four WhatsUp Gold Releases (14.2, 14.3, 14.4, 15.0)
Three 1.0 Product Releases and Plug-ins
WhatsVirtual 1.0 and 2.0
WhatsUp Engineer’s Toolkit 1.0
WhatsUp Failover 1.0 and 2.0
WhatsConnected 3.0 (standalone)
WhatsUp Flow Monitor 3.0
WhatsConfigured 3.0 (standalone)
WhatsUp Event Log Management Suite 9.0

7. Solutions for Any Sized Network
1,000+
WhatsUp
Gold
Distributed
500
Number of
Devices
Monitored
WhatsUp
Gold
Premium
(Systems &
Applications)
300
100
WhatsUp
Gold
Standard 25
Entry-Level
Network
Monitoring
SMB to
Large Business
Networks
Larger Distributed
Business Networks

8. WhatsUp Gold Customers

9. WhatsUp Gold Solution Benefits
Rapid time to value, extensible architecture, easy to use and to install
Discover everything deployed in your network
Receive real-time alerts to ensure rapid response to a network outage, network traffic bottleneck or a security threat
Simplify troubleshooting tasks through a unified view and a single console
Automate administration tasks, from corrective actions to configuration changes
Custom reports including detailed hardware inventory, performance, policy compliance, bandwidth usage or audit trails

10. WhatsUp Gold Differentiators IT Management Made Simple
Deploys in a matter of minutes versus days or weeks
No planning required
Frees up IT personnel time that can be used for critical tasks
Extensible and complete solution
Organizations can buy the right components to support their business goals
No need to re-install or install anything new- functionality is controlled by licensing
ONE pane of glass, ONE Alert Center, ONE integrated discovery
Track and resolve problems anywhere in your infrastructure
Web and Mobile Access for flexible monitoring on the go
Balance better your personal life and career
Flexible licensing model
Devices based – simple, no hidden tech support costs
20 years of experience, proven products & competitive pricing

11. WhatsUp Gold Extensible Architecture with plug-ins
WhatsVirtual:
Virtual Server Management
Dynamically manage VMware servers and Virtual Machines from a single interface
Flow Monitor & Publisher:
Network Traffic Analysis
Manage, visualize and alert on bandwidth utilization: hosts, applications, conversations, etc.
WhatsConfigured:
Change & Config. Management
Automate change and configuration management of network devices
Failover Manager with bi-directional High Availability
VoIP Monitor:
Network Perf. Measurement
Assure the network supports IP Telephony and provides the expected voice call quality
WhatsConnected:
Layer 2/3 Discovery & Mapping
Discover, map and inventory hardware and software assets and their connections
WhatsUp Gold: Application, Fault and Performance Monitoring
Products
Core
Standard
Premium
Distributed/MSP
Plug-ins ship with core platform - Activated via license keys
Ipswitch Network Management Division - Confidential -

12. WhatsUp Gold Foundation Platform
Standard: Entry level management Premium: Adds system and application management Distributed: For larger customers with multiple locations MSP: For VARs and Managed Service Providers
CORE PRODUCT
IT Management Platform: WhatsUp Gold

13. Discover - Map - Monitor - Alert - Report
Core Product - WhatsUp Gold
Discover - Map - Monitor - Alert - Report
Discovery
Mapping
Monitoring
Real-time monitoring
Reporting
Alerting

14. Discovery and Topological Mapping
Intelligent Network Discovery (layer 3), based on roles, assigned to the devices based on collected attributes
Automatic configuration of active, passive, performance monitors and Alerts based on assigned role
Roles and their monitoring profiles can be easily customized

15. Advanced Monitoring
Proactive Monitoring of network infrastructure and servers
Preconfigured Monitors
Cover all of the most common devices, systems and applications: from hardware (fan, power supply, temperature), to processes and services
Use SNMP, WMI, SSH, syslog, active script
Easy import of proprietary MIBs
Active Monitors
Synthetic transaction generation to check application integrity and performance (HTTP, HTTPS, FTP...)
Specific detailed monitors for MS Exchange 2007/2010, SQL, MySQL, Mail Servers, APC UPS, etc.

16. Alerting Centralized alerting configuration and reporting
Many notification types: mail, SMS, text file log, syslog, script, program, service restart, etc.
Alerts are based on check of whatever status or performance parameter or threshold
Alert on Trap, syslog or Windows Event
Notification Escalation policy can be easily created and customized
With FlowMonitor, alerts on traffic details are available
No false alarms, thanks to intra and inter device dependencies

17. Flexible Reporting
More than 200 preconfigured reports on network, application, system and hardware monitoring
Customizable Dashboards
Historic and real-time
Top N reports
Mobile access from PDAs with more than 35 performance and status reports

18. Distributed Edition
Network management, in real time, on many geographically distributed sites
Highly efficient distributed architecture, since monitoring activities and load (in terms of management traffic and collected data processing) are locally and independently carried out at each remote site, reducing central site overhead
Visualization of the state of each remote site from the central NOC
Highly scalable (easy addition of new remote sites)
Secure encrypted communications between each remote site and the central one

19. WhatsUp Log Management Suite Event/Syslog Management for Security & Compliance
Automatically collect, store and archive logs to reduce costs and comply with multi-year data storage regulations
Receive real-time alerts to protect key information and ensure rapid response processes to a security threat
Analyze and discover potential security incidents during routine review
Custom reports for IT personnel, compliance officers and even law enforcement agencies

20. WUG Plug-ins & Log Management: Extensible Architecture

21. WhatsUp Gold v15: What’s New
Completely redesigned intuitive, faster, task-oriented interface - with feedback from hundreds of network managers
Console functionality exposed in web interface
In-context navigation - fewer clicks to get to and correct any problem
Major performance and efficiency improvements - pages load up to 30 times faster and provide relevant options simply and clearly!
One Discovery, One Pane of Glass
Integrated Layer 2 discovery & maps (leveraging the power of WhatsConnected)
Integrated view of network performance and log auditing information (together with WhatsUp ELM)
Localization improvements, translated versions in 2011
Active Directory integration, NEW WUG User Groups
FIPS validation & encryption, for WUG & all plug-ins
The enhancements that customers requested
Absolute-value interface reports
NEW device pop-ups with device status and performance details
WhatsUp Gold DB rename
Easy network traffic monitoring
and much more… moreover v15 Plug-ins:
WhatsVirtual - Our most powerful virtual discovery engine and NEW Dynamic LiveMaps
Flow Monitor performance, reporting and scalability

22. WhatsUp Gold v15 – Event Log Management Workspace Reports
New Workspace reports may be added to any home workspace for visibility into Event Log management data base
Workspace reports drill down to specific events from database
New Reports: Critical/Warning/Informational Event Alarms, Failure Audits by User/Computer, and Summary Counts
New Utility to prepare ELM Database for WhatsUp Gold integration

23. Partner, Community and The Gold Club
Distinct Partner Advantages
Deal Registration
Available in Select Geographic regions
Distributors can review approved deals
NEW Partner Portal updated sales & marketing tools:
Competitive Information
Videos
Collateral
White Papers
Customizable Templates & banners
Online Technical and Sales Certification Programs
Apply to become a Partner or register for access to the Partner Portal today!

24. Favorite real-life WUG screenshots posted
WUGspace: Sales Enablement Tool See how other network mgrs are using WUG
WUGspace interviews
With WUG customers
Favorite real-life WUG screenshots posted 2
Slideshow view! 1

25. Gold Club Customer Recognition & Rewards Program
Profiled panel of customers
Volunteering for product development and marketing activities
To influence product development, earn recognition, awards and discounts
Benefits
Discount on new product licenses
Special status in WUG Community
Voting ballet per release for new features
Exclusive Product Roadmap Presentations
Exclusive First Look & Consultations
new features and product development
Top Contributors’ Recognition Awards
Annual participation awards ($100 - $300)
Recommendations & Referrals upon request for speaking events, LinkedIn, etc.
Activities
WUG Community leadership
Technical Preview Programs
Early concept testing
Product development discussions
Surveys & Polls
Reference for prospects, media or analysts
Referral of new WUG Customers
Quotes for Press Release, Website, Video
Guest speaker for events
Case study subject
Gold Club Management Team: Stephanie Zawacki, Jason Williams, Marina Gil-Santamaria

26. Thank You! Q&A Manuel Minzoni – manuel.minzoni@itwayvad.com
Product Manager Itway vad
Chiara Ornigotti –
International Business developer
Thank You!